Very informative
Thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records monitoring Minor child monitoring for Family Plans Court records monitoring Address change monitoring Reputation management Sex offender search & monitoringHow does identity theft restoration work?IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.How can I access my IDShield team in an emergency?Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.What is IDShield's cancellation policy?IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing [email protected] with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.IDShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the IDShield App Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.
Written by the business, not verified by us.IDShield (idshield.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly patient, kind, and exceptionally knowledgeable when guiding them through complicated account questions and security concerns. Many people warmly appreciate the prompt, highly professional support provided during difficult times, noting that speaking with such helpful representatives brings wonderful peace of mind and genuine reassurance. Some reviewers were not happy with the communication and the overall follow-up regarding their unresolved security issues. A few consumers specifically noted that sent emails lacked proper confirmation receipts, and responses regarding serious breaches felt slow or unhelpful.
Auto-generated from all reviews of this business. For reference only.Thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
I already did this once. Check your records. If you want the entire story call me.
GB, thanks for the review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Outstanding! Put my mind at ease.
Irene, thanks for the glowing review. Thank you for sharing your experience and for choosing peace of mind with our services.
I have had little interaction with them yet, so everything has gone fine.
Thanks for the review. We look forward to continuing to support you in the future, protecting what matters most. Thanks for choosing us.
more information for same issue i had a sew years ago
Thanks for the review. We are glad our team was able to provide you with the support you needed. Thanks for choosing us.
Great customer service. Friendly representatives. Always helpful. Thank you!
Kim, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for choosing us.
They are very patient and took their time to help us as we have trouble seeing. Understood them very well
Thanks for the kind words. We are happy to hear that our team assisted you with patience and understanding. Thanks for choosing us.
We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.
Their patient gracious customer support with a senior whose tech skills are very limited, made me feel even safer with their technical knowleger.
Carol, thanks for the glowing review. We are pleased to be of service and hope you don't hesitate to reach out to us in the future whenever you need us. Thanks for being a valued member.
They answered my questions with out hesitating, or stumbling over the answers.
Sylvia, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
The individual who helped me was informative and instructive. I appreciate how my personal information is protected and my notifications are prompt. Thank you ID Shield.
CS, your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.
The agent who assisted me was very knowledgeable and courteous. She was able to take care of my inquiry in just a few minutes.
Riche, thanks for the kind words. We are glad our team was able to provide you with assistnace you needed. Please feel free to reach out anytime you need assistance; we’re here to help.
The guy in the phone give me great advice on how to protect myself from a possible Social Security breach
Charlie, thanks for the kind words. We are glad our team could provide you with the assistance you needed. Thanks for choosing us.
Trying it again after being hacked - hopefully from now on, we will receive timely notifications to keep on top of it this time around.
Laura, thanks for the review. We appreciate your trust in our team and look forward to continuing to support your needs.
Gary, thanks for the five-star review. We are happy that our team was able to quickly address your concerns. Thanks for being a valued member.
Misty was most helpful, even though I had not contacted them for a couple of years.
Thanks for the kind words. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.
Telephone support was good. But, we signed up and are paying a lot for the improved 3 credit bureau support, and still see only Experien showing up as being monitored.
Thanks for bringing this to our attention. We want to help you get the support you need. Our dedicated IDShield Customer Care Team is ready to help. Please get in touch with them at (888)-494-8519 or via chat at https://bit.ly/44hgWbh between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
they have been friendly and very helpful in my identity theft.
Chris, thanks for the review. We are thrilled to hear that our team was friendly and helpful. We look forward to continuing to support you in the future, protecting what matters most.
I was having a problem and they found out it was a scam!! And learned the truth about how someone was using Craigslist saying their property to rent and it was Not theirs. Saved my life an money also.
Thank you for your wonderful feedback. We're thrilled to hear that our team addressed all your questions and concerns comprehensively. It's so gratifying to know you've had a positive experience and provided you with peace of mind. If you ever need further assistance, don't hesitate to reach out.
David, Thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
103 reviews matching