Took care of me quickly.
Reply from IDShield2026-06-22
Terrence, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
About IDShield
Data updated- Website
- idshield.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 97 reviews
- Replies to negative
- 100% (3/3)
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About this business
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records monitoring Minor child monitoring for Family Plans Court records monitoring Address change monitoring Reputation management Sex offender search & monitoringHow does identity theft restoration work?IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.How can I access my IDShield team in an emergency?Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.What is IDShield's cancellation policy?IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing [email protected] with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.IDShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the IDShield App Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.
Written by the business, not verified by us.Is IDShield legit?
IDShield (idshield.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly patient, kind, and exceptionally knowledgeable when guiding them through complicated account questions and security concerns. Many people warmly appreciate the prompt, highly professional support provided during difficult times, noting that speaking with such helpful representatives brings wonderful peace of mind and genuine reassurance. Some reviewers were not happy with the communication and the overall follow-up regarding their unresolved security issues. A few consumers specifically noted that sent emails lacked proper confirmation receipts, and responses regarding serious breaches felt slow or unhelpful.
Auto-generated from all reviews of this business. For reference only.What people say
Answered my questions
Reply from IDShield2026-06-22
Janice, thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
It is well safe guarded and keeps me…
It is well safe guarded and keeps me well informed!
Reply from IDShield2026-06-22
Pat, thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
Highly informative relevant content and…
Highly informative relevant content and professional referencing to be valued as a client and content of the concern.
Reply from IDShield2026-06-16
Thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
They make cancelling the service complicated
I signed up for IDShield a couple of months ago. While fairly useful and comprehensive, I realized I didn't need it and tried to cancel. IDShield makes cancellation deliberately difficult. The website offers no cancellation option. Instead, cancellation instructions are hidden in the FAQ behind a U.S.-only location selector, effectively excluding Canadian users. The company continues charging your account unless you actively cancel through obscure methods. I found the FAQ via Google search, which claimed I could cancel by email. After sending the required email with no confirmation of receipt, I called to follow up. The representative said they never received it. When transferred to a supervisor, he suddenly offered to cancel over the phone, contradicting what I'd just been told. When I requested email confirmation, he hesitantly agreed, suggesting it wasn't automatic. This is likely illegal. In Canada, the AODA and Accessible Canada Act require websites to meet WCAG 2.0 Level AA standards. Restricting cancellation information by geography violates accessibility requirements. In the U.S., multiple state auto-renewal laws require easy, accessible, and conspicuous cancellation methods. It looks clear to me that IDShield deliberately obscures its cancellation process to discourage customers from leaving. This isn't a design flaw, it's intentional.
Reply from IDShield2026-06-15
Karri, we are sorry to hear that you are choosing not to defend your private data & online reputation. IDShield is a monthly subscription service, and members may cancel at any time. Per company policy, cancellation requests must be submitted in writing. The easiest way to do this is by emailing [email protected] with your name, membership number, phone number, and a request to cancel your membership. For annual memberships, cancellation is available at any time after the initial 12-month term. If your membership was obtained through your employer, we also recommend notifying your Human Resources department to ensure the cancellation is fully processed. If you have any questions, would like to confirm receipt of your request, or prefer to speak with someone directly, please contact our Customer Care Team at (844) 714-8494, Monday - Friday from 7:00 AM to 7:00 PM CST. A team member will be happy to assist you.
Great customer service providing me…
Great customer service providing me with peace of mind.
Reply from IDShield2026-06-11
Thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
My contact knew how to proceed and did…
My contact knew how to proceed and did so checking the possibility that I had been hacked. We found that I was not hacked which was a huge relief. She did a great job.
Reply from IDShield2026-06-11
Mack, thank you for sharing your positive experience. We're glad our team responded promptly and provided the assistance you needed. If you have any further questions or need assistance, don't hesitate to reach out. Thanks for choosing us.
Great Customer Support
Easy to work with in solving my problem
Reply from IDShield2026-06-10
Thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
your staff got right to work. NO FOOLISHNESS. GOT DOWN TO BUSINESS
THEY WERE ALL BUSINESS
Reply from IDShield2026-06-05
Mack, thank you for sharing your experience with us. We're grateful to have had the chance to support you. Thanks for being a valued member.
Agent was helpful in explaining answers…
Agent was helpful in explaining answers to my questions. Was patient with me and informative. Also, put me at ease!! Very important!
Reply from IDShield2026-06-05
Thanks for your kind words and trust in our team’s service. We're grateful to hear that the guidance provided brought the peace of mind you need. It’s a privilege to support you, and we’re here whenever you need us.
We have been members since 2002 and we…
We have been members since 2002 and we are happy that WFJ is our law firm. I remember them being recognized at the conventions for a firm that usually went "Over and Above" for their clients.
Reply from IDShield2026-05-27
E. Jane, thanks for the glowing review. We are thrilled that you are happy with our team. Thanks for being a valued member since 2002!
Was able to set up alerts to prevent…
Was able to set up alerts to prevent fraud.
Reply from IDShield2026-05-22
Richard, thank you for sharing your experience with us. We're grateful to have had the chance to support you. Thanks for being a valued member.
The person I talked to gave me a direct…
The person I talked to gave me a direct answer.
Reply from IDShield2026-05-08
Nancy, thanks for the five-star review. We are happy that our team was able to quickly address your concerns. Thanks for being a valued member.
Dalton was absolutely wonderful as I…
Dalton was absolutely wonderful as I was freaking out he helped me calm down with the situation that was going on and he walked me through the process as he sent me the email with detail to freeze my credit. I’m very thankful for him as it was a terrible day.
Reply from IDShield2026-05-11
Thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for choosing us.
Excellent representative
Excellent representative. She was very knowledgeable, patient, understood my issue, and helped me with the next steps, I needed to take.
Reply from IDShield2026-05-08
Ron, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
excellent Service
The individual I spoke with was so helpful!! Answered all questions professionally and with compassion!!
Reply from IDShield2026-04-16
Thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.
My questions were answered promptly and…
My questions were answered promptly and professionally, and the person made me feel welcomed.
Reply from IDShield2026-04-16
Thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for choosing us.
Customer service was great
Customer service was great ! Nick guided me through application process! I’m not a tech expert and he was patient with me ! Much appreciated!
Reply from IDShield2026-04-13
Deborah, thanks for the kind words. We are thrilled that our team could help provide the assistance you needed. Thanks for choosing us!
Knowledgeable
Knowledgeable. Trustworthy. Helpful and kind. So appreciate ID Shield and Legal Shield.
Reply from IDShield2026-04-10
Thank you for your thoughtful words. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Customer service and staff
Reply from IDShield2026-04-10
Thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.