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Electronics & Technology

IDShield

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103 reviews

4.8103 reviews
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About IDShield

Data updated
Website
idshield.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
97 reviews
Replies to negative
100% (3/3)
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About this business

What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records monitoring Minor child monitoring for Family Plans Court records monitoring Address change monitoring Reputation management Sex offender search & monitoringHow does identity theft restoration work?IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.How can I access my IDShield team in an emergency?Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.What is IDShield's cancellation policy?IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing [email protected] with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.IDShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the IDShield App Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

Written by the business, not verified by us.

Is IDShield legit?

IDShield (idshield.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly patient, kind, and exceptionally knowledgeable when guiding them through complicated account questions and security concerns. Many people warmly appreciate the prompt, highly professional support provided during difficult times, noting that speaking with such helpful representatives brings wonderful peace of mind and genuine reassurance. Some reviewers were not happy with the communication and the overall follow-up regarding their unresolved security issues. A few consumers specifically noted that sent emails lacked proper confirmation receipts, and responses regarding serious breaches felt slow or unhelpful.

Auto-generated from all reviews of this business. For reference only.

What people say

Thank you! The person was patient with me and…

The person was patient with me and answered my questions even shared some other benefits that could be helpful.

Reply from IDShield2025-12-03

Gwen, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.

There are several issues where ID Shield falls short

There are several issues where ID Shield Lacks the ability to follow through. Dark web monitoring falls short in the ability to identify which site and password has been accessed and breached. This is not helpful in resolving the issue. I called and inquired about this and received the age old adage… “ we’re working on it… sorry.” I got severely hacked into back in June and ALL of my ID got stolen. So, ‘we’re working on it… sorry “ ain’t cutting it.

Reply from IDShield2025-12-01

Jayson, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Reassurance Provided in a Moment of Panic

My call was answered promptly, and the representative was extremely helpful. She placed a call to Walmart to determine whether the call I received was legitimate. The representative was understanding and reassuring.

Reply from IDShield2025-12-01

Linda, thanks for the kind words. We are thrilled that you have had good experiences with the members of our team. Thanks for choosing IDShield.

Helpful

Your representatives are always thorough and with helpful information!

Reply from IDShield2025-11-13

Thank you for sharing your experience. We are happy to know your questions were answered clearly and thoroughly. Please don’t hesitate to reach out if you ever need further guidance or assistance. We are here to help. Thanks for being a valued member.

possible identity theft

I experienced peace of mind when one of the company's consultant specialist answered my questions of possible identity theft. He advised me to request my credit report from the three credit bureaus.

Reply from IDShield2025-11-10

Thanks for the glowing review. We are thrilled that our team was able to provide you with the guidance and peace of mind you needed. If you ever need further assistance, don't hesitate to reach out. Thanks for choosing us!

The process I was given to do to take…

The process I was given to do to take care of the problem was way too complicated so I went in a different direction and took care of the issue. I makes me wonder if paying the fee every month fir years is worth it.

Reply from IDShield2025-11-04

Jean, thank you for sharing. We appreciate and value all member feedback. If you have any further questions on your next steps, please don't hesitate to reach out to our Member Services Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.

My associate was professional, knowledgeable & caring!

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service makes it worth every penny & makes life more comfortable in a world full of hacks & frauds so prevalent!

Reply from IDShield2025-10-31

JR, thank you for sharing your experience. We’re glad to hear our team provided reassurance and support when you received your alert. Knowing you feel protected and confident with IDShield means everything to us. We’re committed to delivering exceptional service, so you can enjoy peace of mind in today's digital world.

yes you should use this

IF I ever have an issue which has been far in between when I contact ID Shield they always contact me back and help me understand and make sure I have no issues.

Reply from IDShield2025-10-31

Shirley, your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.

The peace of mind that IDShield gives…

The peace of mind that IDShield gives me and my husband is phenomenal! Comforting to know that our identities are very well covered, in all areas.

Reply from IDShield2025-10-31

Thank you so much for sharing. We’re thrilled to hear that IDShield brings you and your husband such peace of mind. If you need assistance again, we’re here to help. Thanks for choosing us.