Hey guys…
So I already made the purchase… but that “Night Sky Hoodie” i just bought is a replacement. I ordered it so that I could retire the original one that I’ve had for YEARS. I worked as the Talent Liason at an EDM venue in Austin, Texas. I worked for C3, Live Nation, and SXSW. This has been my favorite hoodie for at least 8 years. I now live in Portland, Oregon and own and operate a bar. In the interim, it’s been to countless festivals, shows and at least 7 countries with me. It is threadbare, faded, and shrunken from being rushed in the dryer once or twice. I STILL GET COMPLIMENTS ON THIS BAD BOY.
I ordered in mid January - never got a notice it shipped until I sent emails - received it Feb 18. Timing was not terrible but communication was. It arrived and the leggings look nothing like the picture. Totally different colors, shoddy material. No clear return policy - only store credit minus restock fee if they “accept it” after you pay for shipping.
I hate to write this because I've been a customer for a few years at this point, but the quality of both the print and materials have *plummeted*. What used to feel like premium clothing now resembles Shein-level slop.
我从2019年开始就一直在买这家公司的周边。我喜欢他们鲜艳有趣的设计,因为我伴侣穿得很花哨,所以我每年至少会给他买一件连帽衫和/或T恤。可惜,这些年材料质量似乎在下滑,而价格要么不变要么更贵。衬衫和连帽衫的材料都很薄,虽然摸起来柔软,但不如2019年给他买的那件保暖,那件他现在还在穿。帽子不再双层内衬,衬衫和连帽衫的缝线洗一次就开始散开。我很失望,因为我真心喜欢这家公司,但材料变薄、缝线这么快就开线,我不确定还能不能继续在这里买。我注意到标签不再写"Made in California",而是"Assembled in the US",也许是外包了?我不确定,但希望有人能看到并改善材料质量。
更新:我想更新一下评价,因为客服Joanna非常友善且乐于助人。大公司很容易让人觉得你的反馈石沉大海,但这次我感觉被重视了。我很惊讶有人主动联系解释情况,而不是找借口。我愿意再给他们一次机会,因为这里对我有特殊意义。等我再买之后会更新评价,但在那之前,我不会完全否定这家公司。他们似乎确实在乎,我也确实喜欢他们的产品。