Jason,
We’re sorry to hear about your experience and understand the concerns you’ve raised. After reviewing the order, the shirt in question ultimately became unavailable and we were unable to complete fulfillment. A full refund has been issued accordingly.
We also recognize the frustration caused by the item still appearing available online during this process. In some cases, website inventory updates may not immediately reflect real-time stock changes, particularly during periods of high demand. We apologize for the confusion this created.
We take customer feedback seriously and regret that your experience with our communication and support did not meet expectations. Your comments have been shared internally as we continue working to improve inventory accuracy, fulfillment processes, and response consistency.
Thank you for bringing this matter to our attention.
- The I Love My Freedom Team
Nicole,
We’re sorry to hear about your experience and understand your frustration. Unfortunately, the item you ordered became unavailable before we were able to complete fulfillment. While inventory can sometimes appear available online during active stock updates, we understand how confusing and disappointing this situation was.
We also apologize for the conflicting communication regarding the refund status. After review, your order has now been fully refunded to your original payment method.
We never intend to mislead customers, and feedback like yours is taken seriously as we continue working to improve communication and inventory accuracy. We appreciate you bringing this to our attention and regret that your experience did not meet expectations.
- The I Love My Freedom Team
Hello,
We are sorry you feel this way. We did try to make the details of the membership clear during checkout. Please reply to our Information Request and we will be happy to help cancel your membership! Please know that we do not charge a cancellation fee.
- The I Love My Freedom Team
