Incogni

Thank you for taking the time to share your experience, and I'm sorry to hear about the frustration you've been dealing with. Incogni focuses on removing your personal information from data brokers and people-search sites, which helps reduce unwanted contact over time. However, it's important to note that data removal is a gradual process, and the volume of spam you receive can be influenced by many external factors unrelated to our service—so the timing here is very likely coincidental rather than caused by Incogni. If you need anything else or have any further questions, please don't hesitate to contact us at [email protected]. We're here to help.

Thank you for taking the time to share your feedback, and we're sorry to hear your experience hasn't met your expectations. For customers outside the United States, there's no need to provide a phone number, as it generally isn't required for successful data removal in those regions. Please rest assured that if a phone number appears alongside your name, email, or address in a broker's database, our process will still identify and remove it — even if you haven't provided it to us directly. Regarding your refund request, our customer support team responds to emails within 24 hours, so if our messages haven't reached you, it's possible they're being filtered or blocked by your email client. We'd kindly ask you to check your spam or junk folder, and to reach out to us directly via live chat so our team can locate your requests and resolve this for you as quickly as possible. We genuinely want to make this right and ensure your refund is handled under our 30-day money-back guarantee.

Thank you for sharing your experience, and we're sorry to hear about the frustration you've been dealing with. It's unusual for an increase in spam emails to occur immediately after signing up for Incogni, as our service begins submitting data removal requests on your behalf rather than sharing your information. Spam often originates from older data leaks, previously collected marketing lists, or existing databases that may continue circulating your information independently of our service. It's also important to note that data brokers have legal timeframes to comply with removal requests, typically up to 30 days under GDPR and PIPEDA, or 45 days under CCPA. Even after a broker removes your information, organizations that previously obtained your data may take additional time to update their contact lists, so results are not always immediate. We understand your concerns and would be happy to review your case in more detail. Please don't hesitate to contact our support team at [email protected].

Thank you for sharing your feedback. We're sorry to hear that our pricing presentation caused concern. We strive to make our pricing and discounts as transparent as possible, and promotional codes are intended to reduce the subscription cost rather than increase it. We'd appreciate the opportunity to look into what may have occurred during the checkout process. Please contact our support team at [email protected] with any screenshots or additional details, and we'll be happy to review this further with you. We take concerns about pricing transparency seriously and appreciate you bringing this to our attention.

Thank you for taking the time to share your experience. We're sorry to hear that our Custom Removals service did not meet your expectations. While we strive to review and process Custom Removal requests as quickly as possible, processing times can vary depending on request volume and the complexity of individual cases. We understand that delays can be frustrating, and we appreciate your patience while our team works through requests. Regarding rejected submissions, our specialists review each request based on the information available at the time of assessment and the eligibility criteria of the service. In some cases, websites may also have different contact methods, response channels, or requirements that can affect our ability to successfully reach them. That said, we take feedback about potential inaccuracies seriously and continuously work to improve our review processes. We appreciate your comments, as they help us identify areas where we can improve. Additionally, we would be more than happy to review the status of your requests in more detail. Please reach out to us at [email protected].

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. As your review does not include specific details about the issue you encountered, we would appreciate the opportunity to learn more and investigate your concerns further. Please feel free to contact our support team at [email protected], and we'll be happy to assist you.