Incogni

Thank you for sharing your feedback, and we're sorry to hear about your frustration regarding the pricing and renewal notice. To clarify, Incogni subscriptions renew automatically at the end of each billing cycle, and renewal pricing can differ from any promotional rate applied to your initial term. We always aim to be transparent about this, and we're sorry if the communication around your renewal fell short of your expectations. Please don't hesitate to get in touch at [email protected] if you need any further assistance.

Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations. While Incogni works to remove your personal information from data broker databases, it's important to note that new data can continue to be collected from publicly available sources, commercial transactions, or other lawful channels. This means that data removal is an ongoing process, which is why we continuously monitor supported data brokers and submit follow-up removal requests where necessary. Regarding the increase in spam calls, texts, and emails, these may continue even after your information has been removed from a broker's database, as organizations that previously obtained your data may take additional time to update their records. It's also important to note that Incogni cannot prevent communications from companies or services you have interacted with directly. We would also like to clarify that Incogni does not sell or share customers' personal data. Our processes, including our data collection and data removal practices, have been independently verified by Deloitte. If you have any further questions or concerns, please don't hesitate to reach out to us directly at [email protected].

Thank you for sharing your feedback. We're sorry to hear about your experience. We take billing concerns very seriously. If you believe your subscription was canceled during the trial period but you continued to be charged, we'd like the opportunity to investigate what happened. Please contact our support team at [email protected] with the email address associated with your account, and we'll review your subscription history and billing records to ensure the matter is resolved appropriately.

I'm sorry to hear about the trouble activating your account, and I completely understand how frustrating it is to feel left without access after paying. Please email our support team directly at [email protected]—you don't need an activated account to reach us there—and include the email address you used at sign-up so they can locate your purchase and get you up and running.

Thank you for taking the time to share your concerns in such detail. Incogni does not sell, share, or trade your personal data—doing so would run directly contrary to the entire purpose of our service. Our business model is based on subscriptions, not on monetizing your information. The addresses you see marked on your dashboard are not your personal email being "found" by brokers. Incogni sends opt-out and deletion requests to data brokers on your behalf, and those requests are sent from Incogni-operated email addresses. What you're seeing reflects our outreach to brokers, not a discovery of your private inbox in their databases. Additionally, under regulations such as the GDPR and CCPA, any personal data contained in a data removal request may only be used to process that request—brokers are legally prohibited from repurposing it for marketing, resale, or any other use. If you have any further questions or concerns, please don't hesitate to reach out to our support team at [email protected].