We're sorry to hear that Incogni didn't meet your expectations.
While we're glad you noticed a positive difference during the first few months, we would also like to clarify that Incogni is designed to reduce your online exposure by submitting removal requests to data brokers and continuously monitoring supported brokers while your subscription is active. Since data brokers regularly collect, update, and republish personal information, recurring removal requests are an important part of helping keep your data off the market over time.
We also appreciate your comments regarding your subscription and renewal experience. Feedback like yours helps us better understand our customers' expectations and identify areas where we can improve.
If you'd be willing to discuss your experience further, please contact our support team at [email protected]. We'd be happy to review your account and answer any questions you may have.
We are sorry to hear that the spam you are receiving has not decreased.
There are a lot of factors that can influence the outcome of such situations; however, we would like to help you out with it and to inform you about it in more detail.
Could you please reach out to [email protected], and our team will put in their best effort to help you out.
Thank you for your feedback, and we are sorry to hear about the situation you have faced.
We do have a feature called Custom Removals that can help with similar cases as you mentioned; however, it is very important to note that there are specific removals that we are unable to complete due to legal and/or technical limitations.
Nevertheless, we would like to try to rectify the situation.
Please reach out to [email protected], and our team of professionals will be there to assist you.
We are sorry to hear about the situation you have faced with the increase in spam calls.
Spam calls are influenced and determined by a lot of different factors; hence, it would be best if you could reach out to our team for us to investigate the cause.
Please reach out to us at [email protected] and our team will get back to you within 24 hours.
Thank you for sharing your feedback.
We're sorry to hear about your experience. We'd like to clarify that removing your personal information from data brokers and deleting your Incogni account are two separate processes.
If you requested the deletion of your Incogni account and associated personal data, we take those requests seriously and process them in accordance with applicable privacy laws. However, being able to log in does not necessarily mean your deletion request has not been handled, as we'd need to review your specific case to determine what occurred.
We'd appreciate the opportunity to investigate this further. Please contact our support team at [email protected] using the email address associated with your account so we can review your request and provide a detailed explanation.
Thank you for bringing this to our attention.
Thank you for sharing your feedback. We're sorry to hear that your experience hasn't met your expectations.
Incogni is designed to reduce your online exposure by removing your personal information from data brokers, which can help reduce spam over time. However, it's important to note that spam may continue for a while even after removal requests are submitted. Data brokers have up to 30 days under GDPR and PIPEDA, or 45 days under CCPA, to comply with removal requests, and organizations that previously obtained your information may take additional time to update their contact lists.
It's also worth noting that Incogni cannot stop communications from companies or services you've previously interacted with or consented to receive marketing from.
We'd be happy to take a closer look at your case. Please contact our support team at [email protected] using the email address associated with your account so we can review your data removal progress and answer any questions you may have.
