Hello Dan,
Thank you for your wonderful review! We're sorry your chair developed a squeak. We're so glad our support team and Justin were able to get it resolved quickly. We'll be sure to share your kind words with the team.
We truly appreciate your trust and are grateful to hear this experience has given you even more confidence in your investment.
Thank you Dan for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Happy Relaxing!
Hello Jim,
We are so pleased to hear that your chair has served you well for a decade! It truly makes our day to know that our team provided such an exceptional experience. We are incredibly proud of our team members who go above and beyond to assist our valued customers. Your kind words are greatly appreciated, and we thank you for sharing your positive feedback.
Thank you Jim for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
M
Maya · 写过 1 条评价 · 体验于 2026-07-20 ·
★★★★★
为可靠的按摩枪提供优质的客户服务
我妈妈虔诚地使用 Infinity Pro 按摩枪,因为它是唯一可以帮助缓解她的神经疼痛和关节炎的设备。因为她经常使用按摩枪,所以我们有时会订购备用电池和装置头。客户服务团队的海蒂·康纳斯 (Heidi Connors) 确实做到了超越,确保我们得到所需的东西。她是加倍努力的典范,并兑现了她的承诺/后续行动。她不仅善良、能干、耐心,而且可靠、及时,是一流客户服务的缩影。我们永远感谢海蒂帮助订购我们需要的东西,她是我们不断回到 Infinity 的主要原因。获得如此真诚和可靠的客户服务是非常罕见的。她太棒了,值得所有的荣誉!!!!
Infinity Massage Chairs 回复2026-07-24
Hello Maya,
Thank you so much for your wonderful review! We're so glad to hear that the Infinity Pro Massage Gun has been helping your mom and that Heidi was able to provide the support you needed.
Your kind words about Heidi mean a lot, and we'll be sure to share your feedback with her. She truly cares about our customers, and we're thrilled that her dedication made such a positive impact.
Thank you for choosing Infinity. We appreciate your trust and look forward to serving you again!
Thank you Maya for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Hello Nancy,
Thank you for your wonderful review! We're so glad you're loving your Kyota Joubu M880 and that our delivery team, William, Brandon, and Jen, provided the excellent service you deserve.
While we're sorry for the initial Bluetooth issue, we're happy we could get it resolved quickly. We truly appreciate your kind words and your trust in us. Enjoy your chair, and thank you for choosing Kyota!
Thank you Nancy for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Hello Vanitha,
Thank you for sharing your experience. We're so happy to hear about your smooth delivery and that you love your new massage chair. It's great to know our team provided efficient, professional service and answered all your questions. Thank you for your kind words, and will share with Crystal.
Thank you Vanitha for the 5-Star Review!
Happy Relaxing!
Customer Experience Team -Infinity Massage Chairs.
Hello Shanna,
Thank you for your wonderful review and for being a valued Infinity customer since 2021!
We're so glad to hear your Palisade massage chair has been such an important part of your daily routine and has continued to perform so well. It's also great to know our customer service team was able to quickly resolve the few issues you've experienced.
Your trust, recommendations to friends and family, and continued support mean a great deal to us. We look forward to serving you again when it's time for your next Infinity massage chair!
Thank you Shanna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Hello Michael,
We're so glad to hear you had a positive experience with our representative. Thank you for your sharing your experience.
Thank you Michael for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Hello Richard,
Thank you for taking the time to share your experience. While we're sorry to hear you encountered issues with your chair, we're pleased that Ben and Lewis were able to assist you throughout the process and get everything resolved as quickly as possible.
We'll be sure to share your kind words with both Ben and Lewis they'll be thrilled to know their efforts made a difference.
Thank you for choosing Infinity Massage Chairs and for your continued confidence in our team.
Thank you Richard for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Hello,
We are so happy to hear you love your chair and it helps you relax! We sincerely apologize for the delay you experienced. We are pleased that Crystal provided great customer service! Thank you for sharing your experience.
Thank you for the 5-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Hello Greg,
Thank you for your wonderful review! We’re pleased to hear that Tom was able to resolve the issue with your shoulder airbag and that you were pleased with both the service and follow-up from our team. We truly appreciate your recommendation and thank you for choosing Infinity.
Thank you Greg for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Hello Walt,
We appreciate you sharing your experience with us. We are pleased to hear our technicians provided excellent service and support. We also understand your disappointment regarding the chair's maintenance needs. While issues such as the ones you experienced are not considered common, any mechanical product can occasionally require service. We're sorry that you've encountered two significant issues within the first year and a half of ownership.
If you have any ongoing concerns or questions, please don't hesitate to reach out to our support team. We're always happy to help.
Thank you for the Walt for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Hello Tommy,
We are so glad you are loving your Infinity Sovana 4D DualPro! We appreciate your highlighting our responsive support and the quick resolution of the sensor issue. Thank you for your positive feedback.
Thank you Tommy for the 5-Star Review.
Happy Relaxing!!
Customer Experience Team, Infinity Massage Chairs.
Hello Trudy,
We are so glad to hear that we could resolve the issue with your chair and provide such a positive service experience. It's wonderful to know that your chair is helping your arthritic body. Thank you for sharing your kind words!
Thank you Trudy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Hello Pete,
We are so happy to hear about your positive experience with our team and the quality of service we provide. Thank you for sharing your kind words! Will be sure to pass the kind words along to Nate & Crystal.
Thank you Pete for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
C
Chris · 写过 1 条评价 · 已认证 · 体验于 2026-06-15 ·
★★★★★
推销员瑞克非常乐于助人。
Infinity Massage Chairs 回复2026-06-15
Hello Chris,
Thank you for sharing your experience with Rick. I'm pleased he was so helpful.
Thank you Chris for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs.
Hello Laurie,
Thank you for sharing your experience and pleased we were able to make it right. We are so happy to hear our massage chair is providing you with such comfort and relief. It's wonderful that our customer service team could assist you. Thank you for your kind words!
Thank you Laurie for the 5-Star Review.
Happy relaxing!!
Customer Experience Team - Infinity Massage Chairs.
Hello Tim,
Thank you so much for taking the time to share your experience and for your recommendation!
We're delighted to hear that you're enjoying your Riage 4D and that it has become a part of your daily routine. We're glad our technical support team was able to quickly diagnose the problem, arrange for the replacement part, and coordinate a smooth repair appointment.
It's wonderful to know the technician arrived as scheduled and completed the installation flawlessly. We also appreciate your kind words about Jen's follow-up and commitment to ensuring everything was resolved to your satisfaction.
Thank you again for your patience, trust, and support.
Thank you Tim for the 5-Star Reveiw!
Happy Relaxing!
Customer Experience team - Infinity Massage Chairs
Hello Ann,
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your Infinity Massage Chair.
We appreciate your patience while we worked through the issues you encountered. Providing exceptional customer support is very important to us, and we're glad our technical team was able to resolve everything to your satisfaction.
Thank you for choosing Infinity Massage Chairs and for taking the time to share your experience.
Thank you Ann for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs