Intex - North America

I am so glad to hear your replacement pump is running well for you now. I am truly sorry about the trouble with your first unit, though, as having a new product start leaking and making noise is definitely not the quality we strive for. Thank you for giving our team the chance to make things right for you.

I am really happy to hear that our team was able to support you and get that replacement sent out right away. At the same time, I am sorry to learn that you have noticed a decline in the quality of our materials over the years. It is disappointing to pay more for a product only to feel that the quality does not match your previous experiences. I genuinely appreciate you sharing this honest perspective with us, as it is crucial for us to hear this type of feedback so we can better understand where we need to focus our efforts to improve our standards.

It is great to hear that your replacement pump arrived within a week and that your system is up and running smoothly now. Having to replace an entire pump can be stressful so we are glad the warranty process kicked in to help. We completely understand how frustrating it can be when a language barrier makes an already stressful situation harder to navigate. Clear communication is everything when you are trying to resolve a problem and we apologize that it took extra time and effort just to make sure you were both on the same page. Thank you so much for your candid review. Sharing your experience with our phone support is incredibly helpful because it shows us exactly where we need to focus to make our customer care smoother and easier for everyone.