Customer service was great
Customer service was great, fast and efficient! We received our replacement piece quickly!
About Intex - North America
Data updated- Website
- intexcorp.com
- Category
- Construction & Manufacturing
- Location
- United States · Long Beach
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 88% (7/8)
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Is Intex - North America legit?
Intex - North America (intexcorp.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
Super helpful
Super helpful, and quick resolution. Customer service, warranty and product are all great
My control unit GFI died after three…
My control unit GFI died after three months. One call and another control unit was shipped. Up and running again. Thank you Intex!!
Easy
Easy. They fixed the problem and replaced the item.
A pool pump I purchased almost 2 years…
A pool pump I purchased almost 2 years ago stopped working so I had to file a warranty claim. They made it easy, had a new pump within a week.
Great service and response time
Great service and response time. Ordered an Intex 14’x25’ pool and the liner had a small drip leak. Everything sat in the boxes for a year while I prepped the backyard to setup the pool. Finally when I did I noticed the leak after a few days. Intex sent a NEW Liner within a week of submitting my claim. Amazing service by Customer Service and no hassle with verifying the liner was leaking. Your word is your bond! Thank you Intex!
Going to a strangers house to pick up a liner.....
I have had two inter liners rip this summer. I called Intex after the 2nd and they agreed to send me a new liner for free. I gave them my address and began to wait for my new liner. After 2 and a half weeks with no liner I called AGAIN. They said it had been delivered and there was a picture. However, the picture showed it had been delivered to the wrong house. Intex refused to ship another liner even though it was their error and instead wanted me to go to a strangers house and pick up the liner.
Reply from Intex - North America2026-08-05
Having two liners tear in a single summer is already a huge disappointment, but being told to go retrieve your package from a stranger's home is completely unacceptable. You should never have been placed in that awkward position to fix a shipping error on our end. Waiting over two weeks for a replacement only to face that kind of response is deeply frustrating, and you deserved a swift and hassle free solution from the start. Thank you so much for being so direct with us about this experience. Your candid review is a crucial part of how we identify major flaws in our delivery support and work to create a far better experience for our customers.
Slow and crappy profuct
Prompt replacement of a defective kayak
Prompt replacement of a defective kayak. Responsive customer service team.
I bought my 4th Intex pool at…
I bought a pool my 4th Intex pool at Academy Sports. The pool liner has a whole in it. Of course we didn’t know that until the pool was installed and water was filling. When I called Academy they wanted me to put the pool back in the box and return it. My response was not polite. I called Intex, explained the issue and the sent me a new liner. It maybe the last pool we put up because the grands ate getting older but I always tell my friends Intex pools have been awesome for us. We bought our first one 15 years ago and this is our 2nd 18x52. They have been a great addition to our summer fun
Intex Support was top tier
Intex support line was quick and efficient. The agent was helpful in helping me find the necessary information she needed, communicated what would happen next. (I had a damaged liner) It was easy to access my claim online and follow up on my order. Overall, very appreciative of the help and quick replacement.
Great company
We had an inflatable hot tub that we used for one summer and when we pulled it out to use it again it somehow got pinholes in it. They replaced our hot tub no questions asked. It was shipped promptly and we were good to go. Didn’t even have to ship the old one back.
Reply from Intex - North America2026-08-05
Pulling your hot tub out for a fresh season of relaxation only to spot pinhole leaks can really ruin your excitement. I am so glad our team made the replacement process completely painless for you and got a brand new tub delivered quickly. Skipping the hassle of mailing back the damaged unit is exactly the kind of smooth service we strive to deliver. Thank you so much for taking time out of your day to share your experience with us. Here is to many more peaceful, relaxing soaks ahead!
The wait was a bit long, but I’m happy with the overall results!
The wait was a bit long, but well worth it. I explained my issue and the agent was very kind, patient and listened to my issues. She thoroughly explained that there may be a warranty, guided me through which numbers to look for and waited while I walked to the pool. All the time engaging with me. She then explained the process. Within the time frame she gave, I had the item I needed. I set up my pool, the problem is solved and I’m having a wonderful summer with my Intex pool.
My salt water chlorine generator…
My salt water chlorine generator generated an error code. I contacted customer service and received replacement Titanium Plates via a warranty claim.
Had an issue with a purchased air bed
Had an issue with a purchased air bed. Went flat after 4 uses within 4 months. Couldn't return it to the store because it was past the 90 days. Intex took care of it and shipped me a new one. Wonderful customer service.
Liner had a hole
Liner had a hole, chlorinator throws a code and shuts off no matter if there’s the perfect level of all chemicals. The skimmer latch is also broke. Turned pool into a chlorine pool since the chlorinator broke. Kids can swim which is the only reason for 2 star instead of nothing.
Reply from Intex - North America2026-08-04
Dealing with a damaged liner, a broken skimmer latch, and a stubborn chlorinator all at once sounds completely exhausting, especially when you had your chemical levels balanced properly. Having to convert your entire setup just so your kids could jump in and splash around is definitely not the seamless experience you expected, though we are glad they are at least able to swim. Thank you for being so candid with us about these compounding issues. Sharing your honest experience gives us a clear look at where our quality fell short, and your input is a vital part of how we learn and upgrade the experience for all of our pool owners.
The hot tub we are continuing to fight…
The hot tub we are continuing to fight and have issues however the customer service has been top notch!
Reply from Intex - North America2026-08-04
Dealing with ongoing hot tub issues is definitely frustrating, especially when you are looking forward to soaking and relaxing after a long day. I am so glad to hear that our support team has been friendly and dedicated to taking care of you while working through these hiccups. We truly appreciate you sharing your honest experience with us. Hearing where our products struggle alongside what our team does well helps us pinpoint areas to improve, and your candid feedback is a huge part of how we make things better for our customers down the road.
Replacement for a air bed that had a…
Replacement for a air bed that had a small leak. They were proactive in resolving the problem. Thanks
Reply from Intex - North America2026-08-04
Having an airbed develop a leak is always a hassle, so I am so glad our team was able to jump right in and get a replacement handled for you so quickly. Taking care of our customers without making you jump through hoops is what we strive for every single day. We truly appreciate you taking a moment out of your busy schedule to leave us such a kind note. Have a wonderful week ahead, and please reach out if you ever need anything else!
Terrible customer service
I ordered and received the 22 x 52 pool. After we filled it, we realize there was some type of hole in it. I reached out to Intex to advise them of the situation. I had to submit receipts multiple times., prove that I received it prove that I paid for it and this caused us about four weeks not being able to use the pool. Not to mention the money I spent to fill the pool twice. I also had to pay the workers twice. This is a terrible way to do business and an expense I wasn’t expecting. Shame on you.
Reply from Intex - North America2026-08-04
Waiting almost a month to use your brand new pool because of a hole and going through repeated paperwork requests is completely unacceptable. Losing that prime summer swimming time is bad enough on its own, but having to pay out of pocket to fill the pool twice and hire workers a second time is an unexpected burden no customer should have to carry. We completely understand why you are so angry with us right now. While we are glad a replacement was finally processed, we hear your frustration loud and clear regarding how drawn out and costly this process was for you. We deeply appreciate you being direct with us about these hidden costs and delays. Sharing your candid story gives us a realistic view of where our claims process hurts our customers, and your feedback plays a crucial role in helping us rebuild a smoother, more sensible experience for everyone.
One of the worst customer service experience's yet
One of the worst customer service experiences yet. The 18ft rectangular pool came with 2 duplicate parts and one part missing. It took like 25 phone calls, emails, texts etc to finally get it shipped. The verification process to have the part shipped for free was absurd as well. Definitely a much more quality product than Coleman but I’d never buy from them online again. I’d only buy from a store that I could deal with in person. Intex you suck!
Reply from Intex - North America2026-08-04
Opening up a large pool setup only to find duplicate parts and a missing piece is immensely frustrating, especially when it takes dozens of contacts just to get it sorted out. You should never have to jump through so many administrative hoops or spend your valuable time chasing down a part that should have been in the box from day one. While we appreciate your compliment on the physical quality of our pool, putting you through such an exhausting support process is completely unacceptable. Thank you for being so direct and candid about where we failed. Hearing about your experience gives us a clear look at what we need to overhaul so we can make our service much easier for our pool owners down the road.