Intex - North America (intexcorp.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
A
AJ · 1 review · Experienced 2026-06-05 ·
★★★★★
Purchases a pump
Purchases a pump. It started leaking and making noise. Contacted customer service and sent a warranty replacement. Replaced pump has worked so far.
Reply from Intex - North America2026-07-13
I am so glad to hear your replacement pump is running well for you now. I am truly sorry about the trouble with your first unit, though, as having a new product start leaking and making noise is definitely not the quality we strive for. Thank you for giving our team the chance to make things right for you.
Customer service was super helpful. I received a new item free of charge for the defective pool I bought. I didn't give a 5 star just because after years of buying your products the quality of the material has gotten worse. The things is that I payed more for the same pool and got a worst quality product.
Reply from Intex - North America2026-07-07
I am really happy to hear that our team was able to support you and get that replacement sent out right away. At the same time, I am sorry to learn that you have noticed a decline in the quality of our materials over the years. It is disappointing to pay more for a product only to feel that the quality does not match your previous experiences. I genuinely appreciate you sharing this honest perspective with us, as it is crucial for us to hear this type of feedback so we can better understand where we need to focus our efforts to improve our standards.
We have to replace the entire pump but it was under warranty and it took about a week wasn't too bad but everything seemed to be working fine. When I called in and talk to somebody it was very difficult to understand that person that I was dealing with she had a very heavy accent and it took me a while to make sure that we were on the same page but other than that pretty decent service.
Reply from Intex - North America2026-06-30
It is great to hear that your replacement pump arrived within a week and that your system is up and running smoothly now. Having to replace an entire pump can be stressful so we are glad the warranty process kicked in to help.
We completely understand how frustrating it can be when a language barrier makes an already stressful situation harder to navigate. Clear communication is everything when you are trying to resolve a problem and we apologize that it took extra time and effort just to make sure you were both on the same page.
Thank you so much for your candid review. Sharing your experience with our phone support is incredibly helpful because it shows us exactly where we need to focus to make our customer care smoother and easier for everyone.
