Intex - North America

Having your pump go out during the swimming season can be a real headache, so I am so happy we could get that replacement out to you fast. Hearing that it was an easy install and that your pool is up and running smoothly again is the best news. Thanks a lot for dropping by to leave a review, and enjoy the rest of your summer!

Having a part turn out defective right out of the gate is always disappointing, so I am so glad our team was able to step in and get you a replacement without delay. Knowing that you had such a great experience with our support agents really means a lot to us. Thank you for taking a moment out of your day to leave a review, and enjoy your updated setup!

It is amazing to hear that you have been a loyal pool owner with us over so many years and moves. Finding a seam leak on a fresh setup is definitely a letdown when you are getting ready to beat the summer heat, so I am so happy our team got that replacement out to you fast. Knowing you, your grandkids, and your friends are back to enjoying cool, relaxing days in the water is the best outcome we could hope for. Thank you for the incredible ten star shoutout and for keeping us a part of your summer traditions!

It is wonderful to hear that your claim was handled so smoothly. Dealing with product issues can be stressful, so having a patient support representative take the time to guide you through the process makes a huge difference. Thank you for leaving such kind feedback, and we hope you enjoy your replacement!

Hearing that gives our whole team a big smile. We stand firmly behind what we make, so knowing that our warranty process gave you peace of mind means everything to us. Thank you for placing your trust in us and for sharing your support!

Hearing that your pool turned out so nice makes our day. Quick shipping and helpful support are top priorities for us, so knowing everything went smoothly from start to finish is fantastic. Thank you for taking a moment to leave such a kind review, and we hope you have a great time making memories in the water!

That is fantastic to hear! We love knowing that our team was able to give you a great experience from start to finish. Thank you so much for taking a moment to leave us such a kind shoutout, and please let us know if you ever need anything else down the road.

Having a pump motor fail after just a month is definitely frustrating, so I am really glad our team could turn things around for you quickly. Getting through the whole claim in about half an hour with no hassle is exactly how the process ought to work. Thanks for sharing your feedback with us, and I hope your pool stays running smoothly for the rest of the season!

It is deeply frustrating to have an airbed stop holding air after only two uses, especially when falling just outside the warranty period. An air mattress should definitely last longer than a couple of nights, and we completely understand why this left you feeling disappointed with both the product and our service. We truly appreciate your frankness. Direct input like yours gives us a clear look at where we fall short and is a vital part of how we work to build better products and customer experiences moving forward.

It is great to hear that you had such a positive experience with our team. Clear communication and helpful staff are what we strive for every single day, so knowing we delivered that for you means a lot. Enjoy your product and have a fantastic week ahead.

Getting a fast replacement without jumping through hoops is always the goal, so we are thrilled to hear everything went so smoothly for you. Thanks a bunch for letting us know about your experience, and enjoy your updated setup!

That is wonderful to hear. Dealing with product issues can be stressful, so knowing our team jumped right in to approve your claim and get a replacement on its own way is fantastic. We really appreciate you taking a moment to leave a review, and we hope you love your new item!

Coming home from vacation to a leaking hot tub is definitely not the welcome back you want, so I am really glad our team could take care of you. Getting a fresh replacement sorted out smoothly without extra hassle is the least we can do. Enjoy those relaxing soak sessions in your new hot tub, and thanks for taking a moment to share your feedback with us!

That is fantastic to hear. We know that filing a warranty claim can sometimes feel like a hassle, so making that process smooth and hassle free is a huge priority for us. Knowing that your product is holding up well and that our support team gave you quick answers makes all the hard work worth it. Thanks for giving us a shoutout and for being such a great customer.

A hole in the top ring can definitely make you nervous when you are holding back 5500 gallons of water. Patching can be a hit or miss fix, so wanting a complete replacement for total peace of mind makes complete sense. We are thrilled our team made the exchange process simple and stress free for you so you can get back to enjoying your pool worry free. Enjoy the water!

Dealing with a warranty claim can sometimes feel like a chore, so I am really glad our representative knew exactly how to help and got your replacement paperwork moving so smoothly. Even with that extra piece of information needed, getting your part out the door quickly is exactly what we always strive for. Thanks for taking a moment to share your experience with us today.

It is wonderful to hear that our representative stayed on the phone with you to make sure your warranty registration went smoothly. Getting your replacement pump expedited and keeping your setup running perfectly is exactly the kind of support we love to provide. Thank you for sharing your stellar experience with us today.

We are so glad to hear that our team was able to get a replacement pump out to you quickly. While we regret that your original unit stopped working in the first place, we truly appreciate you giving us the chance to make things right. Thank you for taking the time to share your experience with us!

I am so sorry for the frustrating experience you had with missing parts and the damaged liner. Dealing with missing pieces is annoying enough on its own, but having a torn liner on top of a lengthy back and forth with support is completely unacceptable. You deserved a smooth setup and quick assistance, and it is clear we dropped the ball and caused unnecessary stress. We appreciate you calling us out on where we failed. Hearing hard truths like this shows us exactly where our service breaks down so we can work on fixing it for future customers.

I completely understand your frustration. While I am glad our team could take care of your warranty claim this time around, having to replace an expensive electrode every three months is certainly not the experience we want for you. I agree that we need to do a better job of communicating the expected lifespan of these wear parts upfront so there are no costly surprises. Thank you so much for your honesty today. Candid feedback like yours is absolutely vital to how we evaluate our product descriptions and improve the customer experience for everyone.