Intex - North America

Having two liners tear in a single summer is already a huge disappointment, but being told to go retrieve your package from a stranger's home is completely unacceptable. You should never have been placed in that awkward position to fix a shipping error on our end. Waiting over two weeks for a replacement only to face that kind of response is deeply frustrating, and you deserved a swift and hassle free solution from the start. Thank you so much for being so direct with us about this experience. Your candid review is a crucial part of how we identify major flaws in our delivery support and work to create a far better experience for our customers.

Pulling your hot tub out for a fresh season of relaxation only to spot pinhole leaks can really ruin your excitement. I am so glad our team made the replacement process completely painless for you and got a brand new tub delivered quickly. Skipping the hassle of mailing back the damaged unit is exactly the kind of smooth service we strive to deliver. Thank you so much for taking time out of your day to share your experience with us. Here is to many more peaceful, relaxing soaks ahead!

Dealing with a damaged liner, a broken skimmer latch, and a stubborn chlorinator all at once sounds completely exhausting, especially when you had your chemical levels balanced properly. Having to convert your entire setup just so your kids could jump in and splash around is definitely not the seamless experience you expected, though we are glad they are at least able to swim. Thank you for being so candid with us about these compounding issues. Sharing your honest experience gives us a clear look at where our quality fell short, and your input is a vital part of how we learn and upgrade the experience for all of our pool owners.

Dealing with ongoing hot tub issues is definitely frustrating, especially when you are looking forward to soaking and relaxing after a long day. I am so glad to hear that our support team has been friendly and dedicated to taking care of you while working through these hiccups. We truly appreciate you sharing your honest experience with us. Hearing where our products struggle alongside what our team does well helps us pinpoint areas to improve, and your candid feedback is a huge part of how we make things better for our customers down the road.

Having an airbed develop a leak is always a hassle, so I am so glad our team was able to jump right in and get a replacement handled for you so quickly. Taking care of our customers without making you jump through hoops is what we strive for every single day. We truly appreciate you taking a moment out of your busy schedule to leave us such a kind note. Have a wonderful week ahead, and please reach out if you ever need anything else!

Waiting almost a month to use your brand new pool because of a hole and going through repeated paperwork requests is completely unacceptable. Losing that prime summer swimming time is bad enough on its own, but having to pay out of pocket to fill the pool twice and hire workers a second time is an unexpected burden no customer should have to carry. We completely understand why you are so angry with us right now. While we are glad a replacement was finally processed, we hear your frustration loud and clear regarding how drawn out and costly this process was for you. We deeply appreciate you being direct with us about these hidden costs and delays. Sharing your candid story gives us a realistic view of where our claims process hurts our customers, and your feedback plays a crucial role in helping us rebuild a smoother, more sensible experience for everyone.

Opening up a large pool setup only to find duplicate parts and a missing piece is immensely frustrating, especially when it takes dozens of contacts just to get it sorted out. You should never have to jump through so many administrative hoops or spend your valuable time chasing down a part that should have been in the box from day one. While we appreciate your compliment on the physical quality of our pool, putting you through such an exhausting support process is completely unacceptable. Thank you for being so direct and candid about where we failed. Hearing about your experience gives us a clear look at what we need to overhaul so we can make our service much easier for our pool owners down the road.