IONOS | ionos.com

Hello, What a wonderful review to receive — thank you so much for taking the time to write it. Jovjov will be thrilled to hear that her professionalism, patience, and expertise left such a lasting impression, and we'll be sure to pass your kind words along to her directly. It means a great deal to know that the support you received gave you the confidence to recommend IONOS to others — that kind of trust is something we never take for granted. We're proud to have Jovjov on the team, and even prouder to be supporting your business. Should you ever need further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Brett, Thank you for sharing your experience, and we're sorry to hear about the frustration this caused. Investing six hours into your About Us page only to find the mobile view couldn't be corrected is understandably discouraging, and we regret that the follow-up call didn't provide the help you were looking for. We'd like to have this looked into more closely — a member of our Executive Solutions Team will be reaching out to you directly to review what occurred and work with you toward a resolution. Thank you for your patience, and we hope to make this right for you. Corrie, IONOS

Hi Miraj, We're truly sorry to hear about this experience, and we can understand how distressing it must feel to receive a collections notice. We do want to offer some reassurance — when a balance is passed to a collections agency, we stipulate that it is not reported to credit bureaus and has no effect on the customer's credit history. We recognize that doesn't make the experience any less frustrating, and we'd sincerely like the opportunity to look into this further for you. Since we weren't able to locate your account with the information available, we've sent a request through Trustpilot for your Customer ID. You're also welcome to reach us directly at [email protected] using "Trustpilot Review" as your subject line. Thank you for your patience, and we genuinely hope to connect with you soon. Corrie, IONOS

Hi Charles, Sometimes all it takes is someone who truly listens — and it sounds like that's exactly what your team member brought to the conversation. We're really pleased he was able to understand your needs and get things sorted for you so effectively. Thank you for taking the time to share this; it's always meaningful to hear when a customer feels genuinely heard and well looked after. Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Raquel, It's genuinely lovely to hear that your experience left such a positive impression — thank you for taking the time to say so. The teammate who assisted you clearly brought the right combination of professionalism and patience to your interaction, and that kind of care is exactly what we aim to deliver every time. Your point about patience is one that resonates deeply with us — it really does make all the difference. We're grateful for your recommendation and glad to have you with IONOS. Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Lapisce, Getting an AI assistant set up correctly takes real know-how, so it's great to hear your team member made the whole process feel effortless. That blend of patience and technical guidance is exactly what we want every customer to walk away with, and it sounds like they delivered on both fronts. Thank you for choosing IONOS and for sharing your experience — we're really pleased everything came together so smoothly for you. If you ever have any questions or need further assistance, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Aaron, There's something genuinely reassuring about knowing a real person is always there when you need one, and we're so glad that's been your consistent experience with us. Accessibility matters, and hearing that you've been able to reach our team every single time means a lot. Thank you for your loyalty and for taking a moment to share that — it's a great reminder of why we prioritize being there for our customers. Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS

Hi Bradley, No need to apologize at all — navigating technical matters can sometimes be complex, and that's exactly what our team is here for! It's heartwarming to see your gratitude, and we hope whatever brought you to us was resolved to your satisfaction. Thank you for taking a moment out of your day to leave a kind word — it truly means a lot to everyone on the team. Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi JR, Thank you for such a glowing review — a 10/10 and a personal recommendation is about as high a mark as it gets! It's clear that Jhonas brought something extra to your interaction — not only resolving your issue with a clear understanding of what was needed, but taking the initiative to point you toward products that could genuinely benefit you going forward. That kind of thoughtful, attentive service is exactly what we encourage, and he delivered it beautifully. We'll make sure he knows just how much his care and attention resonated with you. We're proud to have teammates like Jhonas representing IONOS, and we're equally grateful to have customers like you who take the time to recognize it. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Ashley, That is such a lovely thing to say — thank you for taking the moment to share it! Resolving several issues in a single interaction takes both skill and focus, and the fact that your team member handled it all with such a pleasant manner makes it all the more impressive. Knowing that she left you feeling genuinely well looked after — and that you'd hold her up as a great reflection of IONOS — is something we couldn't be more proud to hear. We'll be sure to pass your warm words along to her. Thank you for your trust in us, and we hope the road ahead is smooth sailing! Just to note, should you ever need any additional help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Stephen, What a lovely review to receive — thank you for taking the time to write it! Having consistent, reliable support across a range of products is something we truly value being able to offer, and it sounds like Jana and Joanna have both played a meaningful role in making your experience with IONOS a positive one. Friendliness and patience are qualities that don't go unnoticed, especially when you're navigating multiple products, and we're so pleased they've been there to guide you through it all. We'll make sure both of them hear how much their support has meant to you. We're grateful to have you with us and look forward to continuing to support you across everything IONOS has to offer. If you ever have any questions or need further assistance, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS