IONOS | ionos.com

Hi Jennifer, That's so good to hear! Knowing that both the experience and the value landed well for you is exactly what we aim for — accessibility and affordability matter, and we're pleased that came through clearly. Thank you for taking a moment to share your thoughts, and for putting your trust in IONOS. If you ever have any questions or need further assistance, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Evans, Thank you for taking the time to share your experience, and we're sorry to hear about the trouble accessing your account and server. We weren't able to locate your account with the information currently available, so we've sent a request through Trustpilot for your Customer ID. You're also welcome to reach us directly at [email protected] — please use "Trustpilot Review" as your subject line. Thank you for sharing your feedback with us, and we look forward to hearing from you soon. Corrie, IONOS

Hello, Thank you for taking the time to share this, and we're truly sorry to hear that your experience left you without the guidance you were looking for. Reaching out for help with a product recommendation and migration path — only to receive an unrelated article and unanswered questions — is understandably frustrating, and we're sorry the interaction fell short of what you needed. We'd genuinely like to look into this further and make sure you get a clear, accurate answer to your original request. Unfortunately, we weren't able to locate your account with the information currently available, so we've sent a request through Trustpilot asking for your Customer ID. If it's more convenient, you're also welcome to reach us directly at [email protected] — please use "Trustpilot Review" as your subject line and we'll be happy to assist from there. Thank you for sharing your feedback with us, and we look forward to hearing from you soon. Corrie, IONOS

Hi Cesar, Thank you for sharing such a detailed and heartfelt account of your experience — it genuinely means a lot to read. Hearing that John took the time to walk you through each step, explaining not just the how but the why, is exactly the kind of support we want every customer to receive. From domain configuration to hosting setup and beyond, it sounds like he gave your project the full attention it deserved, and we couldn't be prouder of that. We'll be sure to pass your kind words along to John — recognition like this truly makes a difference. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi John, Twenty years is a remarkable milestone, and it's a privilege to have been part of your journey for so long — thank you for sharing this. What you navigated sounds genuinely stressful — an external provider shutting down and leaving your company emails in disarray is no small disruption. The fact that May stayed the course with you, working through the complexity with steady patience until everything was properly set up and functioning, speaks to exactly the kind of dedication we want every long-standing customer to experience. Knowing your domains, forwarding, and spam filtering are now in good shape is a relief we're glad she could help you reach. We'll make sure she knows how much her persistence meant to you. Two decades of trust is something we hold in the highest regard, and we look forward to supporting you and your business for many more years to come. If you ever require support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Ron, Over two decades of trust — that truly means the world to us. Knowing that you've relied on us through the years, from the 1&1 days right through to IONOS today, and that we've consistently delivered the reliability and competent support you and your clients deserve, is something we don't take lightly. That kind of long-standing confidence in us is the highest compliment we could receive. Thank you for your continued loyalty and for recommending us so warmly — it genuinely means a great deal to everyone on the team. Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS

Hi Sy, This genuinely made us smile — thank you for such a heartfelt and considered review. Pax is a wonderful example of what we believe great support should look like: patient, clear, and never making a customer feel like they're an inconvenience. The fact that he took the time to explain things in a way that felt comfortable rather than rushing toward the end of the call is something we truly value, and your words are a lovely reflection of that. We'll absolutely make sure he sees this. It also means a great deal to hear that across all your interactions with us, every issue has been resolved on the first call. That's a standard our whole team works hard to uphold, and knowing it's been consistent for you is incredibly rewarding to hear. Thank you for your loyalty and for championing IONOS the way you have — we don't take that lightly. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Robert, It's great to hear from you — thank you for taking the time to write such a detailed and thoughtful review. Lord clearly brought exactly the right combination of attentiveness and technical confidence to your interaction. The fact that he didn't just offer a resolution but stayed engaged until you were able to test and verify it yourself speaks volumes about the standard he holds himself to. We're proud to have him on the team, and we'll make sure he hears about this. Thank you for trusting IONOS to get it right — we're glad we could deliver. Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi James, Thank you so much— what a lovely review to receive! It's really heartening to know that from the very start of your journey with us, each member of our team has taken the time to guide you through things with care and patience. That kind of attentive, step-by-step support is exactly what we hope every new customer experiences, and it sounds like the team has delivered on that consistently. That extra shout out warms our hearts too — it's clear that final interaction left a real impression, and we'll make sure the recognition is passed along. Welcome to IONOS— we're truly glad to have you with us! If you ever have any questions, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Cathy, What a joy it is to read this — thank you so much for sharing such a detailed and heartfelt account of your experience! An hour is a significant commitment, and the fact that Mae stayed patient, calm, and focused throughout the entire process while making sure every question was answered and every decision felt right for your business speaks volumes about her dedication. That kind of thorough, unhurried support is something truly special, and Mae sounds like an outstanding example of what great customer care looks like. We'll be absolutely delighted to pass your kind words along to her — she deserves to know the difference she made. Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS