IONOS | ionos.com

Hi Walter, Thank you for sharing your honest experience with us — feedback like this genuinely helps us grow, and we're glad the overall picture has been a positive one. It's great to know that our round-the-clock availability has made a real difference for you. Having support on hand at any hour is something we're proud to offer, and it means a lot to hear that it's valued. That said, we sincerely appreciate you flagging your concern about the support approach you encountered. You came to us with an issue that needed solving, and that should always be the focus. Your candid input is exactly the kind of insight that helps us reflect on how we can do better, and we're grateful you took the time to share it. If that issue is still outstanding — or anything else comes up — please don't hesitate to reach out directly at [email protected] and a member of my team will be happy to assist you Thanks, Corrie, IONOS

Hi Elizabeth, Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration this situation has caused you. We completely understand how distressing it must feel to receive charges while having difficulty getting clarity on your account. Please accept our sincerest apologies — that is not the experience we want for anyone. Since we weren't able to locate your account with the information currently available to us, we've sent a request through Trustpilot asking for your Customer ID so we can investigate this thoroughly. You're also welcome to reach out to us directly at [email protected] — please use "Trustpilot Review" as your subject line and we will make sure your concern receives the attention it deserves. Thank you for your patience, and we genuinely hope to have the opportunity to resolve this for you. Corrie, IONOS

Hi Suzanne, Giving you the space to stay focused on your clients while we take care of the technical side — that's exactly the kind of partnership we strive to offer, and hearing that it made a real difference to how you work means a great deal. Side by side, turning your ideas into something tangible, is where our team truly enjoys showing up, and it sounds like that came through clearly. Thank you for the glowing recommendation and for trusting IONOS with something as important as your online presence. Should you ever require further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Eric, An hour of dedicated troubleshooting, staying right by your side through every step — that's the kind of commitment that really stands out, and Gladys is a wonderful example of it. Tracking down a broken plugin, coordinating with her team to disable it, and ultimately restoring a site you feared was gone for good — that's no small feat, and it's clear she saw it through with real care and determination. We'll make sure Gladys and the team hear about this. Thank you for your patience throughout the process and for taking the time to share your experience. Should you ever need support or have questions, please feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi James, It's wonderful to hear that your experience felt so thorough and attentive. Having a teammate who listens carefully, reflects your concerns back to confirm understanding, and then walks you through each step with clarity — that's the kind of support that genuinely makes a difference, and we're glad it came through in your interaction. Thank you for choosing IONOS and for taking the time to share this with us. Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS