Hi Sicile,
What a joy it is to read this — thank you so much for sharing something so personal and heartfelt. The vision you had for your website sounds truly beautiful, and it's wonderful to hear that the team was able to bring it to life exactly as you imagined, right down to those warm autumn tones. That kind of creative collaboration — where a customer's passion translates into something their clients will genuinely feel when they arrive — is something we take real pride in. We're so glad the experience matched your expectations, and we can't wait to continue being part of your business journey.
Should you ever need further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Hello,
Thank you for sharing your experience with us, and we're very sorry to hear about the difficulty this invoice has caused following your account closure. We completely understand how frustrating it must be to receive a charge after your account was no longer active. We were able to locate your account and have sent an email to the address on file with additional details regarding your invoice and account status. We hope the information included there brings some clarity and helps address the specific concern you've raised here.
Thank you for your patience in bringing this to our attention, and we genuinely hope we're able to provide a satisfactory resolution for you.
Corrie, IONOS
Hi Dean,
Thank you for taking the time to share your experience, and we're truly sorry to hear that you've encountered ongoing issues with the AI site builder so early into your time with us. We understand how disheartening it must feel to experience repeated disruptions when you're just getting started, and we sincerely apologize that the response times have not met the 48-hour commitment.
A member of our Executive Solutions Team will be reaching out to you directly to review both incidents thoroughly, understand what went wrong, and ensure you receive the focused attention and resolution you deserve. We truly appreciate your patience through this, and we hope to give you a much more reliable experience going forward.
Thanks,
Corrie, IONOS
