IONOS | ionos.com

Hi Carmelo, What a pleasure to read — thank you for taking the time to share that! Hearing that the experience felt fantastic from a customer service standpoint is exactly the kind of feedback that keeps our team motivated. We hold ourselves to a high standard when it comes to every interaction, and knowing that came through for you is really rewarding to hear. We're glad you're with us at IONOS and look forward to being here whenever you need us. If you ever have any questions, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Jeffrey, Thank you for taking the time to share your experience, and we're very sorry to hear that your time with us has left you feeling this way. The frustration of navigating billing concerns, collections notices, and a cancellation process that felt more difficult than it should have is something we genuinely understand, and we're sorry this has been your experience with us. We were not able to locate your account with the information available on this review, so we've sent a request through Trustpilot asking for your Customer ID. You're also welcome to reach us directly at [email protected] — please use "Trustpilot Review" as your subject line so we can connect your message to this review right away. We appreciate you bringing this to our attention and sincerely hope we have the chance to look into this more closely for you. Corrie, IONOS

Hi Bill, Thank you for taking the time to leave your feedback — candid input like this is genuinely valuable to us. We hear you on the password and email management process, and we appreciate you pointing that out directly. Suggestions like yours help us understand where the experience can be made more intuitive, and we'll be sure to pass this along. Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Thadis, There's something really special about a teammate who knows when patience is exactly what a customer needs — and it sounds like she delivered just that. Taking the time to work through things at your pace, without making you feel rushed, is a mark of someone who truly cares about the person on the other end of the call. We're so pleased that came through in your experience. Thank you for taking a moment to share this — we'll make sure she knows her approach made a real difference. Keep in mind, should you ever need any additional help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Richard, Thank you for sharing this — it genuinely means a lot to hear when a customer walks away feeling well taken care of. Knowing that our teammate was professional, courteous, and knowledgeable throughout your interaction is exactly the kind of feedback that reminds us why we do what we do. We're especially pleased that all your questions were answered to your satisfaction — that's always the goal. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Andre, It's wonderful to hear that your experience felt smooth and straightforward — that's something we put a great deal of thought into, so knowing it's making a real difference for our customers is truly gratifying. Thank you for taking a moment to share that with us, and for choosing IONOS. Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hello, Thank you for sharing your experience with us, and we're truly sorry to hear that you were charged during what should have been a straightforward cancellation process. We understand how alarming it can be to see unexpected charges on your account, and we sincerely apologize for the distress this has caused. It's genuinely wonderful to hear that the team member you spoke with was helpful and reassuring — that kind of care is something we always strive for, and we're glad it came through in your interaction. We were able to locate your account and have sent an email to the address on file with additional information. We hope the details provided bring some clarity and peace of mind as this is being addressed. Thank you for your patience through this, and we truly hope to provide you with a smoother experience. Corrie, IONOS

Hi Dominick, It's wonderful to hear that our round-the-clock support has been there for you when you need it most — that's exactly what it's there for. Navigating the technical side of web hosting can feel overwhelming at first, and knowing that our team has been able to guide you through it with confidence means a great deal to us. Making sure every customer feels supported, regardless of their technical background, is something we genuinely care about. Thank you for trusting IONOS to be part of your journey — we're rooting for you every step of the way. Should you ever need further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Thomas, What a pleasure it is to read this — thank you for sharing your experience. It's great to hear that Eric was able to put your mind at ease regarding your invoice and handle everything to your satisfaction. Billing concerns can feel stressful, and having a teammate who approaches that with care and competence makes all the difference. We'll be sure to pass your kind words along to him. If you ever have any questions or need further assistance, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi James, Nearly 30 years — that is truly something special, and it means the world to us. Thank you for your extraordinary loyalty and for growing alongside IONOS through so many years of change in this industry. Hearing that friendliness, knowledge, and swift resolutions have been consistent throughout your entire experience with us is incredibly humbling, and a genuine reflection of what our team works hard to deliver every single day. We are so grateful to have had the privilege of supporting you and your business for so long, and we look forward to many more years together. Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS

Hi Randy, Thank you for taking the time to share this, and we're very sorry to hear that you've been unable to send email. We understand how disruptive that level of service interruption can be — especially for a business that has trusted us with your domain for over a decade. Please accept our sincerest apologies for the frustration and inconvenience this has caused. We've escalated this on our end, and a member of our Executive Solutions Team will be reaching out to you directly. They will take a thorough look at what's occurring on our side and work with you to identify the root cause of the delivery issue. Thank you again for your patience, Corrie, IONOS

Hi Shyou, Thank you for the kind words and for trusting IONOS with your needs. It means a great deal to know that our services are hitting the mark, and we look forward to continuing to support you. Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS