IONOS | ionos.com

Hi Paul, That is exactly the experience we aim to create, so hearing it described so clearly is really gratifying — thank you! A smooth, pressure-free journey from browsing through to checkout is something we care deeply about, and it's pleasing to know that every step of the process felt straightforward and respectful of your time. We appreciate you choosing IONOS and hope to make every future visit just as effortless. Should you ever need support or have any questions, please feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hello, This genuinely made us smile — thank you for taking the time to share this! Thirty-five minutes of patient, dedicated support to untangle a tricky password situation is no small thing, and it sounds like Angel handled every moment of it with exactly the kind of care and commitment we strive for. We love hearing when a teammate goes the extra mile to see a problem all the way through to resolution, and Angel is clearly a wonderful example of that. We'll make sure these kind words find their way to them! If you ever require further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Chad, Thank you for taking the time to leave your feedback, and we're sorry to hear that your experience with us left you feeling this way. Every customer deserves to feel genuinely supported, and we sincerely apologize that we did not meet that expectation for you. We would very much like to understand what occurred and have the opportunity to address your concerns properly. A member of our Executive Solutions Team will be reaching out to you directly to learn more about your experience and ensure you receive the care and attention you deserve. We appreciate you bringing this to our attention, and we hope to provide you with a much better experience going forward. Corrie, IONOS

Hello, Thank you for sharing your experience, and we're very sorry to hear that you've encountered unexpected charges for products you don't recall requesting. We completely understand how alarming that must feel, and we want to assure you that we take concerns like this seriously. We'd genuinely like the opportunity to look into this for you, but we weren't able to locate your account with the information currently available. We've sent a request through Trustpilot for your Customer ID so we can review your account in detail. Alternatively, you're welcome to reach us directly at [email protected] — please use "Trustpilot Review" as your subject line and we'll make sure it's looked into promptly. Thank you for your patience, and we sincerely hope we're able to address your concerns and bring some clarity to what occurred. Corrie, IONOS

Hi Nicole, What a pleasure to read — thank you for sharing this! Hearing that both the setup process and our customer service hit the mark means a great deal to us, as we put a lot of care into making sure the experience feels smooth from the very first step. Your trust in IONOS is something we don't take for granted, and we're glad to have made a positive impression. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Nana, Thank you for sharing this — and what a great way to describe it! There's something really satisfying about hearing that Eric was able to step in and resolve something that had been a sticking point, and doing it with such efficiency that it felt like magic is a wonderful compliment. Subdomain configurations can sometimes be tricky to navigate, and it's clear Eric knew exactly what he was doing. We'll be sure to pass your kind words along to him! Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Christopher, Quick and helpful — two things that matter more than almost anything when you need support, and we're glad we delivered on both. Thank you for the kind words and for taking a moment to share your experience with us. Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi David, It's genuinely wonderful to hear this — thank you for taking the time to put it into words. What stands out most is your mention of the heartfelt quality of the interaction; that kind of care isn't something that can be scripted, and it speaks volumes about the teammate who helped you. We're especially pleased that a solution was found that worked for you and that you're choosing to stay with us — that truly means a lot. Should you ever need further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Jennifer, Short, simple, and so kind — thank you for this! Knowing that our support has consistently left a positive impression means a great deal, and "always appreciated" tells us this isn't just a one-time experience, which is exactly what we aim for. We're grateful to have you with us. Please remember, if you ever require further assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS