IONOS | ionos.com

Hi Pamfilo, Thank you so much for sharing this — it genuinely made our day to read! Lindle clearly went above and beyond, and knowing that his support has inspired you to grow your business with IONOS is the highest compliment we could receive. That kind of meaningful impact is exactly what we hope every interaction delivers, and Lindle is a wonderful example of the standard we set for our team. We'll make sure he hears just how much his help meant to you. We're truly excited to be part of your business journey and look forward to supporting you every step of the way. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Daniel, It means a lot to hear that, so thank you for taking a moment to share it! The combination of excellent support and a friendly team is something we work hard to deliver consistently — so knowing it came through in your experience is genuinely encouraging. Our team takes real pride in making every interaction feel as smooth and welcoming as possible. We appreciate your trust in IONOS and hope to continue exceeding your expectations. If you have any questions, you are welcome to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Aleksandra, That is so wonderful to hear — thank you for sharing your experience! There's something truly special about a teammate who can take a process that feels overwhelming and guide someone through it step by step, with patience and kindness at every turn. Eric clearly has a real gift for that, and knowing he made such a difference for you — especially over the phone where clarity matters so much — is something we're incredibly proud of. We'll make sure he knows he earned the "lifesaver" title! Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Vera, Thank you for taking the time to write such a heartfelt review — it truly means a lot to us! Regaining access to an email address might sound straightforward, but it can be genuinely stressful when it's something you rely on, and the fact that Theo handled it with care, patience, and professionalism throughout says everything about the kind of support we aim to provide. Your appreciation clearly reflects a interaction where he gave the situation the attention it deserved, and that's something worth celebrating. We'll be sure to pass your kind words along to him. We're delighted to have been able to help, and we're grateful for your trust in IONOS. Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us. Thanks, Corrie, IONOS

Hi Jeff, Thank you for sharing that — and what a great example of our team going the extra mile! Getting disconnected mid-call can be such a frustrating experience, but the fact that your teammate called straight back without hesitation to make sure everything was fully resolved really speaks to the commitment our team brings to every interaction. Quick and thorough is exactly the standard we hold ourselves to, and it's genuinely rewarding to know that came through even when a small hurdle got in the way. We appreciate your patience and your trust in IONOS — it's customers like you who make what we do so worthwhile. Should you ever need further support or have questions, please feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Michael, Thank you for such a detailed and enthusiastic review — it's clear Eric made a real impression, and rightfully so! What stands out most is how Eric didn't just fix the issue — he took the time to truly understand your concerns, communicated clearly throughout, and then made sure you understood exactly what had happened and how it was resolved. That combination of technical skill and genuine care for the customer is something we hold in high regard, and Eric demonstrated it brilliantly. An A+ from someone who knows how rarely that standard is met means a great deal to us, and we'll be sure to pass your kudos along to him directly. Thank you for trusting IONOS with your website, and we're glad Eric got you back on the playing field where you belong! Should you ever need further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Keisha, Thank you for such a detailed and thoughtful review — it's clear this interaction genuinely stood out to you, and reading why makes it easy to understand why. The way you've described Aric — listening intently, educating rather than just fixing, and making you feel valued rather than rushed — reflects exactly the kind of support experience we aspire to deliver. We're especially glad he was able to walk you through a solution you can use independently going forward, as that kind of empowerment is what truly great support looks like. We also appreciate you flagging the domain renewal experience through the web portal. Candid feedback like yours is invaluable in helping us identify where improvements are needed, and we're grateful you took the time to share it. If you ever have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Kylee, Thank you for taking the time to share such a detailed account of your experience — it really does paint a vivid picture. Eric going out of his way to track down your contact information after the call dropped is exactly the kind of initiative that sets a great support interaction apart from a good one, and it's clear he was committed to seeing things through for you. The combination of kindness, regular updates, and that extra effort to reconnect speaks volumes about his dedication. We'll make sure he hears about this! Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Melissa, Thank you for sharing your experience, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We understand how disheartening it must be to have put time and effort into building your website, only to be unable to connect it to your domains — that is not the experience we want for anyone. I see that you did leave a reference number, however, we weren’t able to locate an account. We've sent a request through Trustpilot for your Customer ID so we can look into this further on our end. You're also welcome to contact us directly at [email protected] — please use "Trustpilot Review" as your subject line and we will do our best to assist you. Thank you for your continued patience through this, and we hope to have the opportunity to make this right for you. Corrie, IONOS

Hi JayDa, Thank you for sharing your experience, and we're very sorry to hear about the confusion and frustration surrounding the charges on your account. We completely understand how alarming it can feel to see unexpected amounts reflected on your statement, especially when you were anticipating something different. We'd like to offer some clarity on what you may be seeing: as part of our commitment to account security, it is our policy to perform an authorization-only charge when verifying the credit card provided in our billing system. This is not a permanent charge — it is immediately reversed by your financial institution and will appear as a payment reservation on your statement until your invoice has been created or your order canceled. Depending on your financial institution, this process can take up to 7–10 business days to fully reflect. We were unable to locate your account with the information currently available, so we've sent a request through Trustpilot asking for your Customer ID so we can look into the specifics of your situation more closely. You're also welcome to reach us at [email protected] — simply use "Trustpilot Review" as your subject line and we'll be happy to assist. We're sorry again for the frustration this has caused, and we genuinely hope we can bring some clarity and resolution to this for you. Corrie, IONOS

Hi ISG, Thank you for taking the time to share your experience with us, and we're glad to hear our Customer Service Team was able to assist with canceling the upcoming charge. We do understand how inconvenient it can feel to need to call in rather than managing everything online, and we genuinely appreciate you raising that point. The reason a direct confirmation is required for cancellation requests is that once a cancellation is processed, the associated data is not recoverable — so this step exists as an important security measure to protect our customers. We were able to locate your account with the information provided, and everything has been taken care of on our end. Thank you again for your feedback — it helps us continue to improve the experience we provide, and we hope to serve you better going forward. Corrie, IONOS