IONOS | ionos.com

Hi Luxe, What a wonderful review to come across — thank you for the kind words and for naming each person who made a difference! Kevin, Nel, Donte, and Boryana each deserve a moment of recognition here — having four team members all bring that same level of patience and attentiveness to your experience is a real testament to the culture we work hard to build at IONOS. Getting started on a business journey can feel like a lot to navigate, and knowing that our team helped make that process feel supported and manageable from the very beginning is incredibly rewarding to hear. We'll make sure every one of them gets to see your lovely feedback. We're truly excited to be part of your business journey and wish you every success in the chapters ahead! Should you have any questions, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Barry, Thank you for such a well-rounded review — it's great to hear positive things across the board! Knowing that our customer service, pricing, and products have all hit the mark for you is genuinely pleasing to read. We put a lot of thought into making sure that every part of the IONOS experience feels worthwhile — from the value we offer to the support that backs it up — and feedback like yours confirms we're moving in the right direction. We're delighted to have you with us and look forward to continuing to deliver on all fronts. If you ever require further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Tom, Thank you for sharing such a vivid account of your experience — it's clear that Christian turned what could have been a stressful situation into a smooth, well-handled resolution. The fact that he took the initiative to deactivate the incorrect domain and walk you through re-purchasing and activating the right one straight away, especially with a client depending on it, speaks volumes about his dedication and care. We'll absolutely make sure Christian hears your kind words — feedback like this means a great deal to him and to the whole team. You're in great hands, and we're glad we could get everything sorted for you without delay. Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Thabang, Thank you for sharing your experience with us, and we're very sorry to hear that your start with IONOS didn't go as smoothly as it should have. Signing up with the expectation of quick access, only to face a delay and then difficulty logging into your account, is understandably discouraging. We're sorry for the frustration this caused, and we want to make sure your concerns are properly looked into. Since we weren't able to locate your account with the information available, we've reached out through Trustpilot requesting your Customer ID so we can look into this further. You're also welcome to contact us directly at [email protected] using "Trustpilot Review" as your subject line. Thank you for your patience, and we sincerely hope we're able to make this right for you. Corrie, IONOS

Hi Kady, Thank you for sharing this — thirty minutes of patient, attentive support to work through a problem together is no small thing, and it sounds like Lourd was fully committed to getting you to a resolution rather than just a quick answer. The qualities you've described — kindness, patience, and that careful attention to detail — are exactly what we value in our team members, and Lourd clearly embodies all of them. We'll be sure to pass your appreciation along to him! If you ever require further support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Kam, This genuinely made us smile — thank you for sharing it! Being walked through something unfamiliar step by step, with patience and no rush, can make all the difference, and it's clear Ranz understood that from the start. Making technology feel accessible to everyone, regardless of experience level, is something we care deeply about, and it sounds like Ranz delivered that beautifully. We'll make sure they know how much it meant to you! Please remember, should you ever require assistance, feel free to reach out to me or my team directly at [email protected]. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X via @ionos_help_us. Thanks, Corrie, IONOS

Hi KLH, That smile says it all — thank you for taking a moment to check in with us! We're glad things have been going smoothly so far, and we'll do everything we can to make sure that continues well into the future. We're happy to have you with us! Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Cayden, Thank you for taking the time to leave your feedback, and we're very sorry to hear that your experience left you feeling this way. We understand how distressing it can be to feel unexpectedly bound to a contract, and we sincerely apologize for any confusion or frustration surrounding your billing and terms of service. We'd genuinely like to look into your account and better understand what occurred. Since we weren't able to locate your information with what was provided, we've reached out through Trustpilot to request your Customer ID. You're also welcome to contact us directly at [email protected] — simply include "Trustpilot Review" as your subject line and we'll do our best to connect your message to this review promptly. Thank you for your patience, and we hope to have the opportunity to address your concerns directly. Corrie, IONOS