IONOS | ionos.com

Hi Marleen, Thank you for sharing your experience with us, and we're very sorry to hear that you found yourself disconnected — we can only imagine how frustrating that must have been, especially when you were reaching out for help. Please accept our sincerest apologies for the inconvenience caused. We were able to locate your account and have sent an email to the address on file with additional details we hope will be helpful. Thank you for your patience, and we genuinely hope the information provided brings some clarity and a better experience going forward. Thanks, Corrie, IONOS

Hi Rochelle, Thank you for sharing your experience with us, and we're truly sorry to hear that getting started has felt so overwhelming. Building a website for the first time should feel exciting, not discouraging, and we understand how disheartening it can be to feel stuck before you've had the chance to get going. Please accept our sincerest apologies. We want to make sure you receive the personal support you deserve, and a member of our Executive Solutions Team will be reaching out to you directly to walk through your real estate page design with you and help you feel confident moving forward. They will take the time to understand exactly what you're looking for and work with you one on one to ensure you have the guidance and resources needed to bring your vision to life. Thank you for your patience, and we sincerely hope we can turn this into a much more positive experience for you. Corrie, IONOS

Hi Tom, Thank you for taking the time to share your experience — we're genuinely glad to hear that Jam was able to step in and make a real difference. At the same time, we're truly sorry that it took multiple calls before you were able to reach someone who could fully help you. We understand how exhausting that kind of process can be, especially when you're trying to resolve something as important as a billing concern, and we regret that the journey to get there was as difficult as it was. We were able to locate your account and have sent an email to the address on file with additional details for your records. Thank you again for your patience throughout this process, and for acknowledging Jam's effort — your kind words mean a great deal. Thanks, Corrie, IONOS

Hi Florence, What a remarkable review to read — thank you for taking the time to describe your experience with Jeremy in such thoughtful detail. The ability to meet someone exactly where they are, adjusting explanations in real time to match their level of understanding, is a genuinely rare quality, and it's clear Jeremy has that gift in abundance. To work through a long call covering multiple products with patience, clarity, and no rush — and to leave you feeling genuinely informed and confident in your decisions — that's exactly the standard we hope every customer experiences. Your kind words will be shared with Jeremy and the team! We also appreciate your candid note about the on-screen prompts — feedback like that helps us understand where the experience outside of direct support can be improved, and we're grateful you shared it. Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS

Hi Natans, It's heartening to know that our team was able to guide you through the migration process in a way that felt approachable, even without a technical background — that's exactly the kind of support we want everyone to feel they have access to. Migrations can feel daunting, and we're so glad the experience left you feeling helped rather than overwhelmed. Thank you for putting your trust in IONOS and for sharing this with us. If you ever require support, don't hesitate to get in touch directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us. Thanks, Corrie, IONOS