PITAKA, a lifestyle brand focusing on material innovation and humanistic spirit. In Sanskrit, "PITAKA" means "container". We design everyday essentials that protect and store smart devices, utilizing cutting-edge materials and manufacturing techniques. Our mission is to create a lifestyle that is simple, smooth, and light, freeing you from unnecessary burdens.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stylish design, premium feel, lightweight structure, and slim profile of the phone cases and electronic accessories. Buyers often emphasize that these items elevate the aesthetic of their devices while providing reliable daily protection. People consistently mention that the customer support team is exceptionally responsive, friendly, helpful, and quick to resolve any unexpected issues.
Some reviewers were not happy with product durability, noting specific issues like peeling edges, scratches, or materials wearing out over time. A few individuals also experienced shipping delays, color discrepancies, or encountered difficulties regarding return shipping costs and policies.
Bought the moonrise cover for my Ultra 24, love the case as it is very thin and non-bulky!!! Fits perfect in my pant pocket. The only thing I did not like was that when I placed my order, I called to check status and was told I should have in under a weeks' time as they also ship from the United States. Well, my phone cover was shipped from China on the slowest shipping service I suppose because it took a whole 2 weeks to receive from China!! One tip, if you are going to ship from China, at least ship with some sort of priority verses the cheapest shipping service available or issue some kind of a discount for the wait!! I did pay 70.00 after all!!
I think their cases are good, but they are hard to remove. The instructions in the box did not work neither the youtube videos, so I had to broke the case to remove it. Removing the case even scratched my phone. And then they did not want to refund my case for free and asked me to pay.
Update: never replied
They sent promo code of 10% discount( by join newsletter) but the code doesn’t work !
I have sent few emails to their customer support but no answer! Don’t need much to understand that there is no support.
Promo : PITAKADE
Please check your MagSafe case is working before the 3 months warranty expires, I preordered a case for iPhone 13 pro a year’s ago, until recently I bought their MagSafe car mount then I found the MagSafe for the case is not working properly, it cannot hold my phone on the mount, so I contacted support, they told me it’s normal, I insisted and uploaded a couple of video, then they said it’s defective product, and ask me to pay $22 for shipping the replacement, the warranty for defective product is 3 months only, so I had to pay for the replacement even the product is defective otherwise they wouldn’t reply me anymore. I was a loyal customer since iPhones x, but will never buy from them again. Pay premium but with such bad quality and service.
When I bought the Qi Mount i expected to work on my Google pixel 5. Unfortunately this wasn't the case and I contacted the support of PITAKA. After a few days i received very nice support of them and they offered me to fix my problems. They had multiple solutions ready for me and I really appreciated everything they did/could do for me!
Before buying the Mount Qi please check if your phone is supported for the mount! Otherwise you will have to contact the support like me (even though was a nice experience)
Thanks PITAKA!
They have a good product but.....Their Refund policy is not customer friendly they make it as difficult as possible for returns and offer you a discount if you keep the incorrect item and order a new item. plus I paid for the shipping to return the wrong item.
I'm never being anything thru them and look elsewhere for similar products.
Like many in this forum this company sells premium products but it does not mirror what they market themselves - especially their customer service. This is the problem with Chinese companies and Pitaka is a prime example of one and are very far in achieving status of similar western companies. I ordered the product , did not receive as promised as they contracted a very poor local contractor to deliver my product. It's been 1 week sitting in the country and yet they take no responsibility of the delivery. Asked me to call this local company which is far far worse then this customer service. It would be a miracle if you can actually get through. There is not case management as the customer service do not respond to mail only writing a nasty review gets a little bit of attention via Messenger . Then go silent and I even asked for a refund as if I ordered a case from Apple which is about the same price I paid for the Iphone 12 case, I would have got it a week ago. Once again no response. I got better customer service from a company who I pay for something 10 times lower. People beware as this is my last and only purchase from this company.
Letting people know that I received a Pitaka cover for my iPhone X, but needed an iPhone XsMax. I contacted the support center and here's the message I received:
This is PITAKA team, so sorry for the delayed reply due to the China's National Day holiday (from Oct 1 to Oct 😎
I have consulted our colleagues responsible for the return of goods. At present, the processing of returned packages in US overseas warehouses is affected by the Covid-19 which is a really a relatively bad state:
1. Returned goods are lost in the past;
2. It takes one to two months to process after receiving the return goods.
So Is there any chance that you can share this MagEZ Case with your family or friends who might need it as a gift?
Kindly be noted that the return time is only 7 days limited since the delivery date.
FIRST I've been a loyal customer for years. I'm told I have to return the product in 7 days but customer service didn't respond for days and then when they responded very late, made sure to tell me their policy but NEVER told be where and how to send it. THEN in my first request, I told customer service that my phone was stolen, I'm unemployed, and need the replacement soon. It was sent to me in 3 days. But somehow the refund and return (which I contacted them no more than 1 hr after delivery) takes TWO MONTHS. I wrote back and still have not heard from them. I can't afford to gift my purchase to a friend or family. WHAT KIND of customer service recommends that??? BE CAREFUL with PITAKA.
I ordered a case 05.05.20 with 5-7 days express delivery as a gift for my friend for his birthday. Today is 3.07.20 and package still not delivered, I asked support for 4 times to make a full refund or send it again since package is lost. Support tell me that there is a problem with delivering in my country and made a refund of 5€ that I didn't asked for. Today my friend told me that he ordered a same case 11.06 and it already delivered, so support just wasting my time.
Update: At the end they send me second case and it was delivered during 2 weeks.
I ordered an iPhone 11 Pro case and whilst it felt nice in my hands, it just wasn't what I wanted. Given the Consumer Contracts Regulations allows buyers to cancel an order up to 14 days from receiving it, I decided to get a refund for the case. I completed a refund form online and I got no response so I then had to chase them up on Facebook messenger. I started talking to them on 9th December. They've received the case back according to the tracking number and yet I'm still awaiting a refund.
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