Itemku is a trusted digital gaming marketplace where gamers can safely buy and sell a wide range of digital products. From game top-ups and official game keys to gift cards, in-game currencies, premium subscriptions, and gaming services, Itemku brings everything gamers need together in one convenient platform.Our mission is to make digital gaming transactions simple, secure, and accessible. We continuously improve the buying and selling experience by providing a reliable marketplace with fast transactions, competitive pricing, and a wide selection of products across PC, console, and mobile gaming.Every day, gamers choose Itemku to discover great deals, purchase digital content instantly, and connect with trusted sellers. Our platform is built with security and user experience in mind, featuring trusted sellers, secure payment methods, and dedicated customer support to help ensure every transaction is smooth and worry-free.Whether you're looking to top up your favorite game, purchase the latest game release, buy a gift card, or access premium gaming services, Itemku offers a seamless experience from start to finish. We believe getting what you need for gaming should be fast, easy, and reliable, so you can spend less time searching and more time playing.As the gaming industry continues to evolve, Itemku remains committed to expanding our product selection, enhancing our platform, and delivering the best possible experience for gamers around the world. By combining a trusted marketplace with a passionate gaming community, we strive to be the platform gamers turn to whenever they need digital gaming products and services.
Reviewers had a great experience with this company. Consumers frequently express satisfaction, noting that buying digital assets and gaming currencies is straightforward, quick, and reliable. Many people also point out that the website provides a wide variety of choices and options for different types of purchasers.
However, some customers also noted frustrating experiences involving unhelpful support agents, delayed ticket resolutions, and difficulties getting timely refunds. A few reviewers additionally mentioned trouble communicating with unresponsive sellers and problems viewing necessary product details on mobile browsers. These consumers expressed concern over unresolved transaction problems and inadequate assistance when trying to settle disputes.
i was doing that one transaction, its not that big or have that much of a value, but when i did my payments etc, my account was charged but there was jo notifications, confirmation, from the itemku, and at that time it was written “incomplete payment” but the next day, it got completed, i need yall to fix this
itemku 回复2026-09-29
Dear Customer,
We sincerely apologize for the confusion and concern caused by the delay in updating your payment status.
When a payment shows as "incomplete" despite your account being charged, it usually indicates a temporary synchronization delay between the payment gateway and our system. We are glad to hear that your payment eventually completed, but we take system responsiveness seriously and have logged this issue for technical evaluation. If you ever experience a similar delay or need help verifying a transaction in the future, please reach out via the Help Center or email [email protected] with your Order ID so our support team can verify it immediately. Thank you for your feedback and patience!
Dear Customer,
We apologize for your concern and experience regarding fraudulent activity on the platform.
itemku strictly prohibits any form of cheating or fraudulent seller behavior. If you have encountered a fraudulent seller or order issue, please submit an official report through the Help Center menu on the itemku app/website or email us at [email protected] with your Order ID and supporting evidence so our team can investigate and take strict action immediately. Thank you!
It did not give me my code I used it like twice but the code says it was used on both attempts
itemku 回复2026-09-28
Dear Customer,
We apologize for the inconvenience and frustration caused by the voucher code issue.
Please file an official report immediately through Help Center menu on the itemku app/website or email us at [email protected]. Be sure to include your Order ID and screenshots of the code error message so our support team can verify the code status and assist you right away. Thank you!
The customer service was extremely slow, and my funds disappeared because the system couldn't detect them, even though I had solid proof of the transfer. The customer service response seemed to be an AI bot, not a real person.
itemku 回复2026-09-29
Dear Customer,
We sincerely apologize for the frustration and concern caused by the delay in updating your funds.
Please be assured that you are communicating with real support specialists, not an automated bot. Because bank/payment gateway processing requires manual verification with our external payment partners, these investigations can take longer to finalize.
Your ticket is currently being checked, and we kindly ask for your patience while our team works with the bank/payment gateway to resolve this for you. Thank you for your understanding!
Dear Customer,
We apologize for your concern regarding transaction and platform fees.
Service fees or payment gateway costs are applied to support ongoing platform development, system security improvements, and smoother overall features. We continuously evaluate our fee structures with payment partners to provide the best and most affordable service possible. If you have any questions regarding specific payment method fees, feel free to contact us via the Help Center or email [email protected]. Thank you for your feedback!
Scam! I did not get my purchase.I can’t submit a report because your system does not accept screenshot as evidence.
itemku 回复2026-09-29
Dear Customer,
We sincerely apologize for the concern caused by your missing purchase. itemku never supports or tolerates seller fraud.
According to our system, no official issue report has been created for this transaction yet. Please file an official report immediately through Help Center menu on the itemku app/website or email [email protected] you!
Itemku is great for shopping and selling items in game currency. The main problem is from the seller, sometimes they didn't response or send the game currency and just complete the transaction.
Seller said order was delivered but when i check my acc, the ammount diamonds i have did not change.
itemku 回复2026-09-28
Dear Customer,
We apologize for the frustration caused by this discrepancy.
If the seller marked the order as delivered but your diamond balance has not increased, please file a report immediately through the Help Center menu on the itemku app/website or email us at [email protected]. Include your Order ID and screenshots of your in-game diamond balance/history so our moderation team can verify the delivery and assist you right away. Thank you!
I have been waiting for 15 minutes and the product I bought still didn't
itemku 回复2026-09-28
Dear Customer,
We apologize for the delay and inconvenience with your purchase.
Delivery processing times can occasionally vary depending on system traffic or seller response. If you have not received your item yet, please file a report directly through the Help Center menu on the itemku app/website or email us at [email protected] with your Order ID so our support team can check the status and assist you right away. Thank you for your patience!
Dear Customer,
We apologize for the alarming experience and any distress this situation has caused.
itemku strictly prohibits any fraudulent behavior. If you believe you have been scammed by a seller, please submit a report immediately through the Help Center menu or email us at [email protected]. Include your Order ID along with all relevant screenshot evidence so our team can investigate right away and take strict action against the seller. Thank you!
I urged the merchant a bit, and he told me that if I couldn't wait, I shouldn't shop there—his attitude was poor.（FAZzzzz store）
And I have also already apologized for rushing him.
itemku 回复2026-09-28
Dear Customer,
We apologize for the bad experience and the unprofessional response you received from the seller.
Rude behavior and unprofessional attitudes from sellers are strictly against itemku’s service standards. Please file a report directly through the Help Center menu or email us at [email protected] with your Order ID and screenshots of the chat conversation so our moderation team can inspect the interaction and take appropriate action against the store. Thank you for reporting this to us!
Dear Customer,
We apologize for the frustration and misunderstanding regarding your Robux purchase.
To receive the exact amount of 100 Robux, the game pass listing price must be set higher to account for Roblox's built-in 30% developer fee. Setting the price to 143 Robux ensures that after Roblox deducts its platform fee, you receive the full 100 Robux you purchased. If you still have questions or need further clarification regarding your order details, please feel free to reach out to us again via the Help Center or email us at [email protected] with your Order ID. Thank you!
Dear Customer,
Regarding your order with number OD000000165852229, we checked that it's an Auto Delivery order which means your order is automatically sent by the system.
To view your order, please go to the Purchase History menu and click Purchase Details on the order.
Thank you.
Didn't receive them item from the seller. Need refund
itemku 回复2026-09-28
Dear Customer,
We apologize for the inconvenience and frustration caused by not receiving your item.
If the seller has failed to deliver your purchase, please file a report immediately through the help center menu on the itemku app/website or email us at [email protected]. Be sure to include your Order ID so our support team can investigate the transaction. Thank you for your patience!
Dear Customer,
Regarding your order with number OD000000165857620, we checked that it's an Auto Delivery order which means your order is automatically sent by the system.
To view your order, please go to the Purchase History menu and click Purchase Details on the order.
Thank you.
I bought an account, but it can't be used. I’ve lodged a complaint, but the situation remains unclear.
itemku 回复2026-09-28
Dear Customer,
We apologize for the inconvenience and frustration caused by this situation.
Please submit an official report directly through the Help Center menu on the itemku app/website or email us at [email protected]. Be sure to include your Order ID and any relevant evidence so our support team can investigate and assist you right away. Thank you!
Dear Customer,
We apologize for the inconvenience you experienced with this transaction.
Please file an official report directly through the Help Center menu on the itemku app/website or via email at [email protected] by including your Order ID along with supporting evidence so our team can immediately inspect and resolve the issue for you. Thank you!
Seller reply me in 2 days, even they mock me after while delivering my item
itemku 回复2026-09-28
Dear Customer,
We apologize for the terrible experience caused by the seller's severe response delay and unacceptable mockery upon delivery.
itemku strictly prohibits unprofessional conduct, verbal abuse, or harassment from sellers. Please file a report through the Help center menu or email us at [email protected] with your Order ID and screenshots of the chat showing their behavior and delivery timeframe so our team can take strict action against the store. Thank you for bringing this to our attention!
Dear Customer,
We sincerely apologize for the frustration and inconvenience caused by this payment issue.
Regarding payment or deduction issues, your report has been received and processed. Any applicable payment balance is set to automatically return to your account within 7 - 14 business days in accordance with the bank/payment gateway clearance process. If you have further questions or need additional assistance, please reach out via the Help Center or email us at [email protected] with your Order ID. Thank you for your patience!
