itemku

Dear Customer, We sincerely apologize for the bad experience, the seller's rude behavior, and the language barrier during your transaction. Unprofessional conduct and disrespect toward customers are strictly against itemku’s service guidelines. Please submit a report through the Help Center menu or email us at [email protected] with your Order ID and screenshots of the chat conversation so our team can review the interaction and take appropriate action against the seller. Thank you for your feedback!

Dear Customer, Regarding your order with number OD000000166141256, we checked that it's an Auto Delivery order which means your order is automatically sent by the system. To view your order, please go to the Purchase History menu and click Purchase Details on the order. Thank you.

Dear Customer, We apologize for the confusion regarding your order status. Upon checking our system, your support ticket is still actively ongoing and has not been closed by our team. Our team is currently investigating the mismatch issue. Please continue to monitor and respond directly through your open support ticket in the Help Center for updates. Thank you for your patience!

Dear Customer, We apologize for the inconvenience regarding your order. If your order hasn't arrived, please submit a report through the Help center menu on the itemku app/website or email [email protected] with your Order ID and supporting screenshots. Our support team will check the status and assist you immediately. Thank you!

Dear Customer, Kami mohon maaf atas kesalahpahaman terkait penutupan tiket laporan kamu. Tiket diselesaikan karena tim kami telah memberikan seluruh penjelasan dan informasi lengkap terkait kendala tersebut, termasuk estimasi pengembalian dana yang akan diproses secara otomatis dalam 7 hari kerja sesuai ketentuan. Apabila kamu masih memiliki kendala lain yang belum tersampaikan, silakan ajukan laporan baru melalui menu Pusat Bantuan atau email ke [email protected] agar dapat dibantu kembali oleh tim kami. Terima kasih!

Dear Customer, We apologize for the inconvenience caused by the frequent email notifications. If you no longer wish to receive these updates, you can simply click the Unsubscribe link located at the bottom of the email, or adjust your email preferences directly in your itemku account settings. Thank you for your feedback!

Dear Customer, We apologize for the delay in receiving your item despite your payment completing instantly. Delivery processing times can sometimes take longer during high volume periods or order queues for that specific store. However, all sellers are still bound by itemku’s delivery rules. If your order exceeds the guaranteed delivery time, please submit a report through the Help Center menu or email us at [email protected] with your Order ID so our support team can assist you right away. Thank you for your patience!

Dear Customer, We sincerely apologize for the inconvenience caused by the slow website performance and sudden account logouts. Our technical team actively monitors platform performance and regularly implements updates to ensure system stability. In the meantime, clearing your browser cache/cookies or updating the itemku app can help mitigate session disconnects. If the issue persists, please report it via the Help Center or email [email protected] with details of your device/browser so our tech team can investigate further. Thank you for your patience and feedback!

Dear Customer, We apologize for the frustration caused by the seller's delayed response. Sellers may experience high transaction volumes and customer queues, which can lead to response delays. However, if the seller remains unresponsive or fails to assist with your order issues within the processing timeframe, please submit a report through the Help Center menu or email us at [email protected] with your Order ID so our moderation team can intervene and help resolve it. Thank you for your patience!

Dear Customer, We apologize for the frustrating experience with your order. Please note that refunds cannot be processed automatically and require verification following our standard procedure. We kindly ask you to complete the required steps listed in your support ticket so our team can properly investigate and process your request. Thank you for your cooperation!

Dear Customer, We apologize for the inconvenience you experienced. Please be assured that itemku guarantees the security of all buyer transactions. Based on our check on your support ticket, our team has uploaded the delivery proof provided by the seller. Please review our reply in your support ticket. If the proof provided by the seller is still incorrect, you can reply directly to the ticket with supporting screenshots from your account so our moderation team can take further action. Thank you!

Dear Customer, We apologize for the inconvenience regarding your order. Please submit a report immediately through the Help Center menu on the itemku app/website or email [email protected] with your Order ID and supporting screenshots. Our team will review and assist you promptly. Thank you!

Dear Customer, We deeply regret to hear about your experience and understand your frustration regarding this situation. As an marketplace, itemku strictly moderates transactions and enforces security within our platform. However, external fraud or actions that occur outside our system fall beyond our direct capabilities. If your issue involves an active report on itemku, please ensure all details are submitted through the our support team. Thank you.

Dear Customer, Kami mohon maaf atas ketidaknyamanan yang dirasakan. Berdasarkan pemeriksaan tim kami pada tiket laporan, bukti yang kamu lampirkan tidak sesuai dengan riwayat aktivitas akun, di mana akun tercatat telah berhasil diakses sebelumnya. Oleh karena itu, laporan diputuskan sesuai dengan bukti yang sah. Jika kamu memiliki bukti pendukung baru yang valid, silakan kirimkan kembali melalui email ke [email protected] dengan menyertakan Nomor Pesanan (Order ID) agar dapat diperiksa ulang oleh tim kami. Terima kasih!

Dear Customer, We apologize for your frustration regarding the outcome of your report. Please be assured that itemku acts as an impartial platform and does not side with either buyers or sellers. Decisions are made strictly based on verified evidence submitted by both parties. If you have valid, supporting proof regarding your order, please submit it through the Help Center menu or email us at [email protected] with your Order ID so our moderation team can thoroughly re-examine your case. Thank you.

Dear Customer, We apologize for the inconvenience and confusion caused by this issue. Voucher codes or credentials should be accessible across all devices. If the code only displays on PC and does not show on your mobile device, please report it immediately through the Help Center menu or email us at [email protected] with your Order ID and screenshots so our team can investigate and fix this right away. Thank you!

Dear Customer, We apologize for the inconvenience regarding your order. Your previous ticket was closed as we did not receive the requested details or response from you. If you still need assistance, please submit a new report via the Help Center or email [email protected] along with your Order ID and required evidence so our team can review your case. Thank you!

Dear Customer, We apologize for the delay and inconvenience you experienced while waiting for your Robux delivery. While delivery times can vary depending on traffic or seller processing, waiting three hours is certainly not the ideal experience. If you ever face similar delays or if your order exceeds the promised delivery timeframe in the future, please submit a report through the Help center menu or email us at [email protected] with your Order ID so our team can intervene immediately. Thank you for your patience!