Itemku is a trusted digital gaming marketplace where gamers can safely buy and sell a wide range of digital products. From game top-ups and official game keys to gift cards, in-game currencies, premium subscriptions, and gaming services, Itemku brings everything gamers need together in one convenient platform.Our mission is to make digital gaming transactions simple, secure, and accessible. We continuously improve the buying and selling experience by providing a reliable marketplace with fast transactions, competitive pricing, and a wide selection of products across PC, console, and mobile gaming.Every day, gamers choose Itemku to discover great deals, purchase digital content instantly, and connect with trusted sellers. Our platform is built with security and user experience in mind, featuring trusted sellers, secure payment methods, and dedicated customer support to help ensure every transaction is smooth and worry-free.Whether you're looking to top up your favorite game, purchase the latest game release, buy a gift card, or access premium gaming services, Itemku offers a seamless experience from start to finish. We believe getting what you need for gaming should be fast, easy, and reliable, so you can spend less time searching and more time playing.As the gaming industry continues to evolve, Itemku remains committed to expanding our product selection, enhancing our platform, and delivering the best possible experience for gamers around the world. By combining a trusted marketplace with a passionate gaming community, we strive to be the platform gamers turn to whenever they need digital gaming products and services.
Reviewers had a great experience with this company. Consumers frequently express satisfaction, noting that buying digital assets and gaming currencies is straightforward, quick, and reliable. Many people also point out that the website provides a wide variety of choices and options for different types of purchasers.
However, some customers also noted frustrating experiences involving unhelpful support agents, delayed ticket resolutions, and difficulties getting timely refunds. A few reviewers additionally mentioned trouble communicating with unresponsive sellers and problems viewing necessary product details on mobile browsers. These consumers expressed concern over unresolved transaction problems and inadequate assistance when trying to settle disputes.
I don't like waiting for too long because it shows that it will be send in like 2h. I'm okay with 1h late but it's 3h late and ended up arriving 5h later. But this doesn't always happens but it happens most of the time.
itemku 回复2026-10-05
Dear Customer,
We sincerely apologize for the frustration and inconvenience caused by the long delivery delays on your orders.
We sincerely apologize for the frustration and inconvenience caused by the long delivery delays on your orders.
We completely understand how frustrating it is to wait hours past the expected timeframe. Please note that every product category on itemku has its own set Guaranteed Delivery time limit. If a seller fails to deliver within that category's mandatory timeframe, you are fully entitled to request an order cancellation or click the Order Issue button in your purchase history so our team can hold your payment. Thank you for your patience and understanding!
I placed an order with a seller and they initially gave me the wrong username. After that, I sent multiple messages asking to cancel or change the order details before they proceeded. Specifically, I asked to change the username to '1lliqs' and the display name to 'allie'. The seller did not read or respond to my messages and instead went ahead based only on the notes, without checking my updated instructions. I feel my messages were ignored and the order was processed incorrectly despite my request to correct the username and display name. I am seeking review and assistance from Customer Care regarding this issue."
itemku 回复2026-10-02
Dear Customer,
We are sorry for the inconvenience you have experienced and we understand your frustration regarding the incorrect username and display name you have made on your transaction.
Although you have been try to reaching the seller regarding this, but seller already process the order based on your previous information.
We are actively reviewing the details of this situation and how we can prevent similar issues in the future.
Thank you for your understanding.
Dear Customer,
We sincerely apologize for the delay and inconvenience regarding your pending Robux delivery.
Because this order has not been reported to our support team yet, our system is unable to automatically pause the transaction. Please report this immediately on itemku. Once reported, our team will immediately hold the transaction and follow up with the seller to resolve your delivery. Thank you!
Can not retrieve balance from dompetku and the apps error so i can not login
itemku 回复2026-10-02
Dear Customer,
We sincerely apologize for the inconvenience.
This issue is currently being fixed, and we appreciate your patience. As for your login issue, you can contacted us again via email to get assistance for solving it. Thank you for your understanding.
Support does not intend on doing anything about the fact that delivery tagged as "instant" was delayed by well over 24hr (still not delivered). As per the seller: " top-up server wasn’t detected.". Its funny since I bought exact same product on other site and everything was done within a couple of minutes. So: There are scammers selling there and Itemku do not want to do anything about it. One of them is Center Cegel Seal. Horrendous experience.
itemku 回复2026-10-02
Dear Customer,
We sincerely apologize for the delay and inconvenience regarding your transaction.
Please rest assured that your report remains open and is actively being processed by our team. Feel free to reply directly to this email if you need any further updates. Thank you for your patience and understanding.
Dear Customer,
We sincerely apologize for the delay and inconvenience regarding your transaction.
Please rest assured that your report remains open and is actively being processed by our team. Feel free to reply directly via email if you need any further updates. Thank you for your patience and understanding.
The Customer Service is annoying with her lazy answer. No solutions, no further actions, just case closed with her one sided reason.
itemku 回复2026-10-02
Dear Customer,
We sincerely apologize for the inconvenience you experienced.
If this is related to your Tokoku status, we suggest that you register for a new store, as you cannot use any data from your previous store once it gets deactivated.
As for our service and response, we will evaluate them thoroughly so we can improve in the future. Your feedback is valuable to us. Thank you for your understanding.
i waited for too long to get my robux and no one responding to my questions in my order
itemku 回复2026-10-01
Dear Customer,
We sincerely apologize for the long wait and the lack of response regarding your pending Robux order.
Please note that chatting directly with the seller in the order details does not automatically alert our support team to step in. Because an official support report has not been submitted yet, our system cannot pause the transaction. Please file a report immediately with your Order ID and our team can intervene and resolve this right away. Thank you!
Our credit card details were stolen and used to make purchases on this website, customer service is terrible.
itemku 回复2026-10-01
Dear Customer,
We sincerely apologize for the stress and concern caused by the unauthorized charges on your credit card.
As a marketplace platform, itemku is not the party initiating these charges, we strongly advise you to contact your card-issuing bank immediately to block the card, prevent further charges, and initiate a dispute/chargeback process. Thank you for your cooperation!
Dear Customer,
Kami memohon maaf yang sebesar-besarnya atas kekecewaan serta kendala akun Roblox terkunci yang kamu alami pada pesanan OD000000165899839.
Perlu kami tegaskan bahwa itemku tidak memihak penjual dan selalu menindak tegas transaksi produk yang bermasalah. Saat ini laporan kamu masih dalam proses pemeriksaan dan investigasi mendalam oleh tim kami. Mohon pantau tanggapan pada Support Ticket kamu secara berkala untuk update penyelesaiannya. Terima kasih atas kesabaran
Dear Customer,
Kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan serta kekecewaan yang kamu alami.
Agar tim kami dapat membantu memeriksa dan memberikan solusi yang tepat, boleh diinfokan detail kendala atau Nomor Pesanan (Order ID), Apabila terdapat kendala pada transaksi, silakan laporkan melalui menu Pusat Bantuan atau email ke [email protected] agar dapat segera ditindaklanjuti oleh tim kami. Terima kasih!
I've been using this website for top-ups for a long time. I frequently purchase accounts, and I've had quite a few hacks. But this time, I'm very disappointed, I provided very clear evidence that the topup I received was insufficient, but my CS still didn't believe it just because the seller provided an edited photo.
itemku 回复2026-09-30
Dear Customer,
We sincerely apologize for your disappointment and understand your frustration after being a loyal user of our platform.
As a neutral escrow mediator, itemku must remain completely impartial and evaluate evidence strictly from both sides. However, if you have additional unedited proof, chat records, or in-game transaction histories, please reply to your existing support ticket or email [email protected] with your Order ID so our team can reexamine the dispute. Thank you for your feedback!
That store scammed me. The item they sent was not what I ordered, why are you defending them? I will not shop at this place again!!!!
itemku 回复2026-09-29
Dear Customer,
We sincerely apologize for your frustration and the incorrect item delivered by the seller.
As an escrow platform, itemku safely holds your payment until an order is verified. However, our team cannot intervene or hold funds unless an official dispute is created. Because no report has been filed for this order yet, please submit one immediately through the Help Center menu or email [email protected] with your Order ID and photo proof. Thank you!
Anti hackback last too short, bought an account for a 100$ and seller revert account changes after the anti hackback period went away
itemku 回复2026-09-30
Dear Customer,
We sincerely apologize for your frustration regarding the lost access to your account.
Once full recovery access and credentials have been transferred to you, account security becomes the account holder's responsibility, as access issues or unauthorized recoveries after the protection period can stem from various external factors and are not necessarily caused by the original seller.
However, if you have strong proof indicating seller involvement, please email [email protected] with your Order ID and supporting evidence so our team can evaluate the case. Thank you!
Paid for a product. Never delivered. Instead of refunding me, they trapped my money in their "wallet" and now refuse to return it — even though their own withdrawal page shows the balance as "Disbursable funds" and says refund funds CAN be withdrawn.
Support is a wall of scripted, contradictory replies from agents who don't read the thread: first "it can't be refunded," then "withdraw it yourself" — the exact function I reported as broken from message one. The legal 7-day refund deadline (Pasal 19, UU 8/1999) has passed and I still have nothing.
They took my money, failed to deliver, and are unlawfully keeping it. Do not trust itemku with your money.
itemku 回复2026-10-01
Dear Customer,
We sincerely apologize for the frustration caused by the issue with your itemku Wallet balance.
Please be assured that refund balances stored in your wallet remain your rightfully disbursable funds and are never withheld arbitrarily. Currently, our withdrawal system is undergoing maintenance to fix an ongoing technical issue. While our technical team resolves this, your funds remain completely safe in your account.
You can continue using the balance to shop on itemku, or perform a bank withdrawal once system maintenance is completed. We appreciate your patience while we work to fix this issue promptly.
Dear Customer,
We sincerely apologize for the inconvenience regarding your order.
Because this order has not been reported to our support team yet, we recommend filing an official report with your order number and screenshot of your ingame diamond balance. Our team will verify the top-up status with the seller right away. Thank you!
Dear Customer,
Kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan serta rasa kecewa yang kamu alami saat menggunakan layanan kami.
Masukan kamu sangat berharga untuk perbaikan layanan itemku ke depannya. Agar tim kami dapat membantu memeriksa dan memberikan solusi atas kendala yang kamu hadapi, mohon infokan Nomor Pesanan (Order ID) atau detail masalahnya melalui Pusat Bantuan di aplikasi/situs itemku atau email ke [email protected] agar dapat segera ditindaklanjuti. Terima kasih!
very hard to contact sellers, they also made me wait days just to refund.
itemku 回复2026-09-29
Dear Customer,
We apologize for the inconvenience caused by this technical issue.
So we recommend performing basic troubleshooting by force-restarting the application or your device, clearing the app cache, and ensuring a stable internet connection. If the issue persists after these steps, please contact us through the Help Center menu or email [email protected] so our support team can assist you further. Thank you!
