itemku

Dear Customer, Thank you for sharing your feedback with us. We understand that additional payment fees can be frustrating. The administrative and transaction fees associated with PHP payment methods are set by our partner payment gateways and local financial institutions to cover processing and tax costs. That being said, we are constantly working with our payment partners to find more cost-effective payment options for our users. We truly appreciate your understanding, and thank you for helping us improve our platform!

Dear Customer, Thank you so much for the positive review and support. We’re thrilled to hear that you have a great experience using itemku. Happy gaming, and we look forward to serving you again soon

Dear Customer, Our Customer Support team was actually proactive in handling this case. We immediately reached out to you via email to investigate the incorrect item amount 500 instead of 10M. However, because we received no response or update from you, the transaction was automatically marked as completed in accordance with our platform's standard policy. We are always ready to protect our buyers, but we need your cooperation to process the resolution. If you still wish to resolve this issue, please check your registered email inbox (including the spam folder) and reply to our message, or reach out to us again via the 'Contact Us' menu on the itemku website or application. Thank you.

Dear Customer, We sincerely apologize for the inconvenience and the wasted time due to these order cancellations. We completely understand how frustrating it is to wait for an order that ends up being canceled. Cancellations from the seller's side usually happen due to unexpected issues, such as the item running out of stock when the order is placed. However, we completely understand that consecutive cancellations disrupt your shopping experience. Please be assured that whenever an order is canceled, a refund is immediately processed back to your account. If you need any assistance regarding your refund, please feel free to reach out to our support team.

Dear Customer, We completely understand how frustrating it is to have your transaction interrupted, especially after a prior refund. Please be assured that your bank account is perfectly secure. This temporary restriction is a standard protocol from our automated security system to ensure safe digital transactions across the platform. To help resolve this during your next checkout attempt, we highly recommend following these standard safety guidelines: 1. Turn off any VPN, proxy, or data-saver extensions on your browser or device, as these can trigger automated security flags. 2. Ensure your billing information matches the exact data registered with your payment provider or credit card. 3. Clear your browser's cache and cookies, or try using a different device/browser after waiting a few moments. We appreciate your understanding and cooperation in maintaining a secure trading environment.

Dear Customer, We are very sorry for the trouble you had with your crypto payment. We understand how frustrating it is, especially because you missed out on the item you wanted to buy due to the delay. Right now, we are checking the issue with our payment partner. As soon as we get an update from them, we will let you know immediately. Thank you for your patience and for sharing your feedback to help us improve our system.

Dear Customer, We sincerely apologize for the issues and frustration you've encountered during the store verification process. We fully understand how important it is for you to complete this step and start selling on our platform. Regarding this matter, please ensure that the data and documents you provided match the region you selected. Please note that any discrepancy between your identity data and the selected region will result in your e-KYC verification being automatically rejected by the system. Currently, we have requested further information via private message on Trustpilot. We kindly ask for your assistance in responding with your Itemku account email details so our team can perform a more accurate manual check. Thank you for your patience and cooperation.

Dear Customer, We sincerely apologize for the technical issues and the inconvenience you experienced while trying to access the chat feature. Regarding this matter, we suggest refreshing the page or checking your internet connection again. If you are still experiencing the same issue, please reply to your support ticket with the details of the problem so our technical team can investigate further. Thank you for trusting itemku for your secure transactions, we are committed to continuously improving our site's performance.

Dear Customer, We sincerely apologize for the inconvenience you’ve experienced. In response to your situation, here are a few additional steps you can try: 1. Try using a different internet connection – Switching from WiFi to mobile data (or vice versa) can help with payment processing. 2. Disable browser extensions – Extensions like ad blockers or VPNs may interfere with the payment page. But if you still having the same problem, please try using another payment method. Thank you.

Dear Customer, We are truly sorry for the inconvenience and the frustration caused by the lag you experienced. We understand that having to attempt a payment multiple times is far from the smooth experience we want for our users. While we are constantly working to optimize our website's performance, sometimes high traffic or temporary connection stability can affect the payment flow. We are glad that your payment eventually went through, and we appreciate your persistence. Thank you for your honest feedback, as it helps us build a better platform for everyone.

Dear Customer, We truly appreciate you sharing those safety tips for shopping here! It’s great to know that our security system provides you with peace of mind. We’re also working on making the UI much smoother so it’s no longer 'janky' for your next visit. Happy gaming, girl gamer!

Dear Customer, We sincerely apologize for the delay and understand that waiting longer than expected can be frustrating. Regarding your order, we would like to confirm that the seller has already sent the items. You can check the details and any instructions provided by the seller in the Order Conversation (Chat) on itemku platform. The seller has already shared the necessary information there to help you complete the transaction. Thank you for your patience, and we hope you enjoy your purchase!

Dear Customer, Thank you for your kind words! We’re glad to hear that you find our platform helpful and affordable. We also appreciate your honest feedback regarding the site’s performance. We are constantly working on updates to improve the user interface and overall experience. If you have any specific suggestions on which parts we should prioritize, please feel free to let us know. Thanks for being with us, and happy trading!

Dear Customer, We apologize for the unpleasant experience you had while transacting on itemku. We want to emphasize that our priority is to resolve any issues that arise during your transactions on itemku. To be able to follow up on your problem, we kindly request your assistance in responding to the request for detailed data that we have sent via the Trustpilot platform where you left your review. We ask for your cooperation in immediately attaching the problematic order number (e.g., TRxxxxxxx or ODxxxxxxx) there. We await your response and confirmation so that we can promptly process the investigation of your transaction issue. Thank you.

Dear Customer, Regarding your order, if the status remains unchanged for 24 hours, you have the option to cancel it yourself and receive a refund. Additionally, we have already deactivated the seller's account to prevent any further issues. We strongly advise you not to click on any external links provided by sellers. Thank you for your bravery in reporting this. We are committed to keeping itemku a safe marketplace for everyone.

Dear Customer, We apologize for the unpleasant experience you had while transacting on itemku. We want to emphasize that our priority is to resolve any issues that arise during your transactions on itemku. To be able to follow up on your problem, we kindly request your assistance in responding to the request for detailed data that we have sent via the Trustpilot platform where you left your review. We ask for your cooperation in immediately attaching the problematic order number (e.g., TRxxxxxxx or ODxxxxxxx) there. We await your response and confirmation so that we can promptly process the investigation of your transaction issue. Thank you.

Dear Customer, We apologize for the inconvenience you experienced on itemku. Regarding your specific order, OD000000149058150, our reviews shows that you did take steps to secure the account after the seller handed it over. Generally, once a buyer has fully secured the account (changing the password, email, and recovery details), the seller should no longer have access. Since you are experiencing issues logging back in, we recommend try a Password Reset & Contact In-Game Support to fully recover ownership. We hope you get your account back soon!

Dear Customer, Thank you for your review. We are happy that you got a great experience while shopping at itemku. If you need any help, feel free to contact us at our Help Center or via email at [email protected]. Keep using itemku for all your gaming needs! ;)

Dear Customer, We apologize for the unpleasant experience you had while transacting on itemku. Since your payment was made using a Card and the payment status was Cancelled, unfortunately, the refund can only be processed back to the exact payment method you used. We confirm that your transaction, TR00145169187, has now been successfully processed for a refund back to your initial payment method. Please note that the refund process will take 7 to 14 working days to be completed Or it may be completed sooner Thank you for your patience.

Dear Customer, We would like to thank you very much for your valuable feedback regarding the feature for withdrawing refund balances via PermataBank e-Wallet. We understand that the ease and speed of accessing refund funds are crucial for user convenience. Your suggestion regarding the integration of PermataBank e-Wallet for refund withdrawals has been noted and forwarded to our product development team for further evaluation. We are continuously striving to improve and expand our payment partner options to provide a more efficient transaction experience in the future. Thank you for your contribution in helping us become better.