itemku

Dear Customer, Thank you very much for this very important feedback and suggestion! We fully understand your need to have a chat column before making a purchase. We will evaluate options to facilitate quicker communication between buyers and sellers, so that you can confirm the availability and speed of service before committing to payment. We appreciate your input. We hope to improve your experience in the future!

Dear Customer, We thank you for the feedback you have conveyed. We are proud to hear that you find our platform beneficial. Regarding the cancellation mechanism, we would like to inform you that the order cancellation button is already available as part of our delivery policy. This option can be utilized if the seller exceeds the established delivery deadline, and the order status has not yet been marked as 'Delivered'. Please contact our Help Center if you require clarification or further assistance. Thank you.

Dear Customer, Thank you very much for the feedback you provided. We are glad you had a pleasant shopping experience on itemku. However, we apologize for the issue you encountered during seller registration on itemku. We have already submitted the details of the problem you are experiencing through Trustpilot. Please assist us by providing your itemku account email so we can examine your purchase issue. Alternatively, you can contact us via the Help Center or by email at [email protected] to report the issue you are experiencing. Thank you.

Dear Customer, We sincerely apologize that your experience has been disrupted by bug you mentioned. We are committed to continuously fixing any shortcomings within itemku to ensure the convenience and comfort of all itemku users. If you need any help, feel free to contact us at our Help Center or via email at [email protected]. Thank you.

Dear Customer, Thank you very much for your feedback. We are delighted to hear that you found our marketplace cheap and that most of the sellers are fast response and legit. That's the standard we always aim to maintain. However, we apologize for the inconvenience caused by some sellers taking too long to respond or deliver orders. If you need any help, feel free to contact us at our Help Center or via email at [email protected]. Keep using itemku for all your gaming needs! ;)

Dear Customer, Thank you for your review. We are happy that you got a great experience while shopping at itemku. If you need any help, feel free to contact us at our Help Center or via email at [email protected]. Keep using itemku for all your gaming needs! ;)

Dear Customer, Thank you very much for your feedback. We are delighted that you consider us the best marketplace, especially for gamers in Indonesia, and that everything else runs very smoothly. We understand how disruptive it is when the website or app display switches unexpectedly between mobile and PC modes and feels buggy. This certainly reduces your browsing comfort. This input is very valuable. We will continue to prioritize the improvement and optimization of our user interface so that your browsing experience becomes as smooth as your transaction experience. Thank you for helping us be better!

Dear Customer, Thank you very much for this honest feedback. We are happy to hear that most of your transactions run smoothly without problems! That's the standard we always aim to uphold. However, we apologize for the occasional obstacles you face, such as long delivery times and unclear communication from sellers. We understand how frustrating it is when you have to wait or feel uncertain about your order. If you have any further questions or require urgent assistance, please contact our support team at any time. We are here to help.

Dear Customer, Thank you for your honest and detailed feedback! We're thrilled to hear that the buying and selling process is working perfectly for you and that you consider us the best marketplace to buy! However, we sincerely apologize for the frustrating experience you've had with the app and website being. We want you to know that we are continuously working on optimizing our app and website performance. Feedback like yours is crucial for highlighting exactly where we need to dedicate more resources. We truly appreciate you sticking with us despite the technical issues. We're committed to improving the user experience.

Thank you for this honest feedback. We're glad to hear that you've had positive experiences with sellers who deliver quickly. That's exactly the kind of service we strive for! However, we are very concerned to hear that you have also encountered scammers. Protecting our users from fraudulent activity is our top priority. To facilitate our process, we have currently requested detailed information regarding the issue you are facing. Please help us by providing the necessary details, such as the order number and other relevant information, so our team can immediately review and process your case. Thank you

Dear Customer, We apologize for the inconvenience you experienced while transacting on itemku. We understand your frustration regarding the slow response time from the seller to your messages. We suspect that the delay in the seller's response might be due to them currently processing orders and messages from other buyers who transacted with their store earlier. We are open to receiving suggestions from our users to enhance convenience for everyone when making transactions on itemku. Thank you.

Dear Customer, We understand your disappointment and concern that you have not yet received the refund for your purchase. Based on our review of the order number you provided, which is TR00143124174, we confirm that the status of that order is already Refunded. We need to inform you that the refund amount for this order has already been transferred to the Dompetku in your itemku account. Please check your Dompetku balance first, as the initial refund funds go there, not directly to your bank account. If you need any help, feel free to contact us at our Help Center or via email at [email protected]. Thank you for your patience and cooperation!

Dear Customer, Thank you for your review. We are happy that you got a great experience while shopping at itemku. If you need any help, feel free to contact us at our Help Center or via email at [email protected]. Keep using itemku for all your gaming needs! ;)

Dear Customer, We are truly sorry and surprised to hear that you found a payment that turned into a regular monthly charge after transacting on our platform. We want to give firm clarification that the itemku payment system never processes monthly deductions or subscriptions. Our system only processes and accepts payments when you actively make a purchase or top-up on itemku. To examine this very specific issue further, we have sent a request via Trustpilot to ask for your itemku account email address details. We kindly ask for your assistance in responding to that request immediately. Once we have your details, our support team will promptly conduct an in-depth investigation so that this matter can be resolved properly. Thank you very much for your cooperation and patience.

Dear Customer, We apologize for the inconvenience you experienced while transacting on Itemku. Based on the review we conducted on your order with number OD000000147445623, we verified that the item you purchased has already been delivered by the seller according to your initial order details. Given this condition, and in accordance with our policy, we regret that we cannot process a refund based on the request you submitted. We recommend that you re-check the item or service you have received. Thank you for your understanding.

Dear Customer, Thank you very much for this honest and detailed review! We truly appreciate you taking the time to compare your experiences between the app and the website. We are delighted to hear that you appreciate the recent improvements, which now look cleaner and more modern. However, we also apologize for several issues that continue to cause frustration. We have taken note of all these points. Regarding the current problem where you are unable to place an order (the error message), we suggest you immediately contact our support team via our Help Center or email. Since this issue may be specific to your account or device, the support team will be able to conduct a more in-depth technical check to find the cause of the error. We hope this issue is resolved soon and you can return to transacting comfortably. Thank you very much for your constructive criticism!

Dear Customer, We apologize for the inconvenience you experienced while transacting on itemku. To specifically follow up on the payment issue you are facing and gather more detailed information, we have requested your Itemku account email address via Trustpilot. We kindly ask for your assistance in promptly providing the required data so that our team can contact you via email and conduct an in-depth investigation into this payment problem. We look forward to receiving your information so we can immediately help resolve this issue. Thank you for your patience and cooperation.

Dear Customer, Thank you very much for your incredibly detailed, honest, and valuable review! We truly appreciate the time you took to share all your points, both positive feedback and constructive criticism regarding our platform. Regarding your order issues, we advise that if the seller changes the order status to "completed" but you have not yet received the item, please do not hesitate to contact our support team immediately. Furthermore, concerning the technical issues you faced while accessing the itemku website, we encourage you to create a report to our support team, including evidence of the problems you experienced. Our team will then forward this report to the relevant development team. Thank you for your criticism. We assure you that this feedback will be used to enhance our platform so we can provide better convenience, a smoother experience, and a higher level of safety.

Dear Customer, We apologize for the frustration you experienced, especially due to the repeated payment issues that keep canceling your orders. We are glad to hear you have never been scammed and consider us a good shop. To help you resolve this recurring payment cancellation problem, here are a few steps you can try: 1. Ensure Consistent Email Data: When making a payment, ensure that the email you use for the transaction (especially for PayPal or credit card) exactly matches the email registered to your Itemku account and/or the game account. Data mismatch often triggers automatic cancellation by our security system. 2. Use Google Chrome Browser: Try completing the entire transaction process using the Google Chrome browser in normal mode (not incognito), as this browser often provides the best compatibility with our payment gateway. 3. Disable VPN/Proxy: Always make sure you are NOT using a VPN, proxy, or similar software when finalizing your payment. The use of these tools can cause our security system to suspect unusual activity and block or cancel the transaction. We hope these tips help you complete your purchases without further cancellation issues. If the problem persists, please contact our support team immediately. Thank you!

Dear Customer, Based on our review of transaction number TR00142393442, we confirm that the funds from your payment have already been returned to your initial payment method. Please check the transaction history of your bank account or e-wallet periodically. Please note that the process for the funds to return to your account requires estimated processing time from the payment provider (bank), which can take several business days. Moving forward, if you encounter similar issues or other problems, please do not hesitate to contact our support team immediately through the Help Center before filing a formal dispute, so we can process a solution faster. Thank you for your cooperation and understanding.