Itemku is a trusted digital gaming marketplace where gamers can safely buy and sell a wide range of digital products. From game top-ups and official game keys to gift cards, in-game currencies, premium subscriptions, and gaming services, Itemku brings everything gamers need together in one convenient platform.Our mission is to make digital gaming transactions simple, secure, and accessible. We continuously improve the buying and selling experience by providing a reliable marketplace with fast transactions, competitive pricing, and a wide selection of products across PC, console, and mobile gaming.Every day, gamers choose Itemku to discover great deals, purchase digital content instantly, and connect with trusted sellers. Our platform is built with security and user experience in mind, featuring trusted sellers, secure payment methods, and dedicated customer support to help ensure every transaction is smooth and worry-free.Whether you're looking to top up your favorite game, purchase the latest game release, buy a gift card, or access premium gaming services, Itemku offers a seamless experience from start to finish. We believe getting what you need for gaming should be fast, easy, and reliable, so you can spend less time searching and more time playing.As the gaming industry continues to evolve, Itemku remains committed to expanding our product selection, enhancing our platform, and delivering the best possible experience for gamers around the world. By combining a trusted marketplace with a passionate gaming community, we strive to be the platform gamers turn to whenever they need digital gaming products and services.
Reviewers had a great experience with this company. Consumers frequently express satisfaction, noting that buying digital assets and gaming currencies is straightforward, quick, and reliable. Many people also point out that the website provides a wide variety of choices and options for different types of purchasers.
However, some customers also noted frustrating experiences involving unhelpful support agents, delayed ticket resolutions, and difficulties getting timely refunds. A few reviewers additionally mentioned trouble communicating with unresponsive sellers and problems viewing necessary product details on mobile browsers. These consumers expressed concern over unresolved transaction problems and inadequate assistance when trying to settle disputes.
great platform for selling online game but there is much scammers in this platform
itemku 回复2025-07-16
Dear Customer,
Thank you for sharing your thoughts and for recognizing itemku as a great platform for selling online game items. We truly appreciate your support!
We understand your concern regarding the presence of dishonest users. Please rest assured, we are continuously working to improve our security measures and strengthen our seller verification process to ensure a safer and more reliable experience for everyone.
If you ever come across suspicious activity or encounter a scammer, don’t hesitate to report them to our support team. Your reports are valuable and help us maintain a trustworthy environment.
Thanks again for your feedback — we're committed to making itemku even better for our community.
Tried to buy a roblox item (grow a garden candy blossom tree) twice through two different accounts and two different payment cards. The cards were charged but transactions were instantly cancelled. Support did not manage to explain anything. Money was promptly returned, but overall a total waste of time.
itemku 回复2025-07-15
Dear Customer,
We're truly sorry to hear about the trouble you experienced while trying to purchase the Grow a Garden Candy Blossom Tree. We understand how frustrating it must be to have your payments processed only for the transactions to be immediately canceled.
We appreciate your feedback and want to assure you that this is not the experience we want our users to have. While we’re glad to hear that your payments were refunded promptly, we sincerely apologize for the inconvenience and wasted time this caused.
We've submitted your case for internal review to better understand what triggered the cancellations and to prevent similar issues in the future. In the meantime, if you’d still like to make a purchase, we recommend trying again using a different payment method or device, or reaching out to our support team via [email protected] so we can assist you directly and in real-time.
Thank you again for your patience and for bringing this to our attention.
I purchase a lot since before no issue only one time i got false advertisement which i asked the seller and the seller was arrogant and doesn't want refund, i raise it to a customer service but it is in favor of the seller because it was Indonesian and Itemku is mainly in Indonesia LOL customer service is really worst here. I can provide evidence but they didn't even ask for it, they just didn't let me put evidence and give a decision to cancel my refund right away because they are in favor of their sellers and not buyers. I purchase a lot ( multiple purchases since 2024 ) already in this website but its disappointing how you treat your buyers.
THIS STORE IS A SCAMMER BUT CUSTOMER SERVICE IS TOGETHER WITH HIM
( i already saw a review here in trustpilot about this store (Julian Digital Store) but itemku dosent want to take action because they are with him )
"Julian Digital Store"
UPDATE : Julian Digital Store already settle the issue and given me the correct product thank you
itemku 回复2025-07-02
Dear Customer,
We would like to apologize for the issue you experienced with your transaction purchase with order number OD000000142033995 at Julian Digital Store. We understand that this situation may have caused inconvenience, and we are truly sorry for what happened.
We are committed to providing a fair and secure environment for all users, both buyers and sellers. We take all reports seriously and review each case based on available data and platform policies, not based on nationality or bias.
After reviewing your case, we are pleased to inform you that the seller has contacted you and resolved the issue related to your purchase. The seller has also informed you through the chat column regarding the return shipment of your order.
We hope this issue has been resolved, and you can continue to have a better shopping experience on our platform. If you have any questions or need further assistance, please don't hesitate to contact us.
Thank you for your patience and understanding. We hope to continue serving you well in the future.
good deals and prices! but theres a problem, i cant pay for more deals! Maybe beacuse refunds are going through? im not sure i cant purchase anything, and cant use any method. Its like im banned and theres no support team.
itemku 回复2025-06-24
Dear Customer,
Thank you for your feedback, and we're truly sorry for the inconvenience you've experienced. We understand how frustrating it can be when you're unable to complete a purchase despite finding great deals.
Please note that itemku provides multiple payment method options. We kindly recommend trying an alternative payment method that may work better for you. If the issue persists, we also suggest attempting the transaction again at a later time, as it may be a temporary issue.
If you continue to experience difficulties, please don’t hesitate to contact our support team at [email protected] — we’re here to help and ensure you can enjoy a smooth shopping experience on our platform.
Thank you for your understanding and support.
The site is good, I've bought a lot of choices on it, but recently I can no longer pay with any French payment method. Every time I pay, I get a failed payment. Every time I contact support, they just tell me to delete my cookies and don't give me any real solution to my problem.
itemku 回复2025-06-24
Dear Customer,
Thank you for your feedback, and we're truly sorry for the inconvenience you've experienced. We understand how frustrating it can be when you're unable to complete a purchase despite finding great deals.
Please note that itemku provides multiple payment method options. We kindly recommend trying an alternative payment method that may work better for you. If the issue persists, we also suggest attempting the transaction again at a later time, as it may be a temporary issue.
If you continue to experience difficulties, please don’t hesitate to contact our support team at [email protected] — we’re here to help and ensure you can enjoy a smooth shopping experience on our platform.
Thank you for your understanding and support.
Used website for 2 years now got scammed I will be reporting this GODAMN scamming website.
(Edit) Got the purchase resolved. And he apparently "fell asleep" when he seen my messages and didn't even reply for awhile hopefully this website gets a but better because it's quite slow too. Thanks, Alfie
itemku 回复2025-05-13
Dear Customer,
We’re really sorry to hear that you’ve had this experience, especially after using our platform for such a long time. We absolutely understand how frustrating and disappointing this must be for you.
To help us investigate this matter further and verify your issue, we’ve kindly reached out via Trustpilot to request additional details about your issue so we can assist you further.
Please don’t hesitate to report any suspicious activity or seller behavior to us, we are fully committed to protecting our users and taking action against scammers. Your safety and satisfaction remain our top priorities, and we hope to regain your trust in shopping at itemku.
Thank you
CS isn’t the best, but it isn’t the worst. But they have not gave me any other solutions other than clear cache, use different device/browser and use a different payment. I’ve tried to explain that ZERO of the payment options work, they do not let me pay at all. always the same error “uh-oh, error. Okay, we’ll fix it ASAP, try to refresh after a few moments” I’ve waited days and still to no avail. CS needs to improve. 2 stars due to such cheap prices.
itemku 回复2025-04-11
Dear Customer,
We sincerely apologize for the inconvenience you’ve experienced. In response to your situation, here are a few additional steps you can try:
1. Try using a different internet connection – Switching from WiFi to mobile data (or vice versa) can help with payment processing.
2. Disable browser extensions – Extensions like ad blockers or VPNs may interfere with the payment page.
if the problem persists, it would be extremely helpful if you could send us the following information:
1. App version that you are using
2. Browser that you are using
3. Device that you are using
4. Android \ IOS version that you are using
5. Video recording related to your issue
6. Order Number
We truly appreciate the information you have provided to help us resolve the issue you are experiencing.
You can send the required data to us via [email protected].
Thank you and apologize for the inconvenience.
I just was to buy an items in itemku, this bad happen that my money is succes buy the item. after some time i cant chat the sellers also very slow server. i wont buy again on these if same happen to me.
i regret to use it now i lost my 15k
Item: GUns
Money: 15k+
itemku 回复2025-04-11
Dear Customer,
We regret the inconvenience you've experienced.
Please provide us these following information that we need for further investigation:
1. App version that you are using
2. Browser that you are using
3. Device that you are using
4. Android \ IOS version that you are using
5. Video recording related to your issue
6. Order Number
We truly appreciate the information you have provided to help us resolve the issue you are experiencing.
You can send the required data to us via [email protected].
Thank you and apologize for the inconvenience.
incredibly slow and buggy, I have payed for multiple items that i havent recieved because the "connection is slow" even though its able to run multiple online games with no connection problems at all.
itemku 回复2025-04-09
Dear Customer,
We regret the inconvenience you've experienced.
Please provide us these following information that we need for further investigation:
1. App version that you are using
2. Browser that you are using
3. Device that you are using
4. Android \ IOS version that you are using
5. Video recording related to your issue
We truly appreciate the information you have provided to help us resolve the issue you are experiencing.
You can send the required data to us via [email protected].
Thank you and apologize for the inconvenience.
its not letting me log in, i ordered something last night, then it signed me out and i cant log in, also the help center on both my phone and pc does not give me a reason to contact them, like when i try press contact them, I have no options to click the reason, therefore I cannot contact them. The order number is TR00135019936
itemku 回复2025-04-09
Dear Customer,
We regret the inconvenience you've experienced.
After completing our verification, we did not find any issues with your account.
If you are experiencing login issues, please try the following steps:
1. Update your browser cookies via this page: chrome://settings/cookies
2. Select “Allow all cookies”, then refresh the Itemku page and try logging in again.
Regarding the order number you mentioned (TR00135019936), our records show that you have already pressed the “Complete Order” button.
If there is still an issue with the order & your account, please let us know by contacting us at [email protected].
Thank you.
I haven’t tried it yet but I play this game called FISCH.I really want credits maybe for free bcz that’s what I am aiming for.I need 5m so if you get back to me please let me know what you can do to support a customer like me because I am in DESPERATE NEED of these 5m credits
Thanks,
Amaar
itemku 回复2025-04-06
Dear Customer,
Thank you for reaching out and sharing your experience with the game Fisch.
At the moment, we don’t offer free credits, but we always provide exciting promos and the best prices to help players like you get the items or credits you need at a more affordable rate.
We recommend checking our promo page and trusted stores on the platform regularly — you might find a great deal on the 5M credits you’re looking for.
If you have any other questions or need assistance, feel free to contact us at [email protected]!
Keep up the spirit and we hope you reach your goals in FISCH soon!
It often says my Wifi is slow and Bugs really badly but everything else is great:)
itemku 回复2025-03-28
Dear Customer,
We regret the inconvenience you've experienced.
Please provide us these following information that we need for further investigation:
1. App version that you are using
2. Browser that you are using
3. Device that you are using
4. Android \ IOS version that you are using
5. Video recording related to your issue
We truly appreciate the information you have provided to help us resolve the issue you are experiencing.
You can send the required data to us via [email protected].
Thank you and apologize for the inconvenience.
I tried the app/website for the first time-- it was great. I was able to buy something. But for the past few days, I'm not sure if it's just NA server being slow, but my PayPal wont work. The message "Uh-oh, error. Okay, we'll fix it ASAP, and try to refresh the page after few moments." keeps popping up every time I try to pay. I've refreshed my page many times, even came back days after days but still no avail.
itemku 回复2025-03-28
Dear Customer,
We regret the inconvenience you've experienced.
Please provide us these following information that we need for further investigation:
1. App version that you are using
2. Browser that you are using
3. Device that you are using
4. Android \ IOS version that you are using
5. Video recording related to your issue
We truly appreciate the information you have provided to help us resolve the issue you are experiencing.
You can send the required data to us via [email protected].
Thank you and apologize for the inconvenience.
Had some trouble with my payment and support managed to sort it out. It's a legitimate website with cheap prices. The website is however pretty slow, I don't know whether it's just their European servers or all of them, but it can be pretty annoying to deal with. Paypal doesn't seem to work for me either. Those final two reasons are why I'm giving four stars instead of five.
itemku 回复2025-03-25
Dear Customer,
We apologize for the delay in our response to resolve the problem via email.
Currently your email is already in the queue, kindly wait for reply from our team.
We ensure that every report submitted to itemku support team will be responded to by our team.
Thank you.
sellers are great and theres good prices on this website but the website always says i have a slow internet connection when my internet is perfectly fine. There's clearly an issue on the website's end because i've seen other reviews where people are having the same issues. do better itemku or ill find myself a new website.
itemku 回复2025-03-21
Dear Customer,
We regret the inconvenience you've experienced.
To facilitate a prompt resolution, please provide additional details regarding your issue to [email protected] or through the following link: https://itemku.com/en/help-center/contact-itemku.
We look forward to your response.
website down almost everyday. have a lot of scammer and website do nothing about it they just banned them and they still can create new account and try to scam people over and over again
itemku 回复2025-03-04
Dear Customer,
We apologize for the inconvenience.
Regarding issues with the itemku website, we recommend logging in using a different browser or device.
We are committed to taking action against scammers on itemku. Users whose accounts have been deactivated will not be able to create a new account using the same data.
We will continue to improve so that itemku becomes more comfortable to use in the future.
If you need help or have any concerns, feel free to reach out to us anytime at [email protected].
Please continue using itemku for your gaming needs.
Thank you! :)
Quick Refund Processed in Two Days, But Communication Needs Improvement
I recently completed a transaction for an order, which was successful. However, due to unforeseen circumstances, I needed to cancel it. Initially, after requesting a refund, I received no updates despite multiple attempts to seek clarification. I was even informed that I might have to wait 1-2 weeks for the refund to be processed—a situation that was incredibly disappointing given the lack of responsiveness.
Update: I'm pleased to report that my refund was verified and processed in just two days. While I appreciate the swift resolution once action was taken, the initial silence and lack of communication remain a concern. Transparency and proactive customer support are essential, and improving these areas would greatly enhance the overall experience.
I hope this feedback encourages better communication practices in the future.
itemku 回复2025-02-09
Dear Customer,
We apologize for the inconvenience you've experienced.
After reviewing your Your payment issue is currently in the process of a refund, which will be returned to the initial payment method within 7-14 working days.
If you need our assistance, don't hesitate to contact us immediately.
Thank you.
It’s a good website, but some items aren’t available for sale, and there are a lot of scammers. When I request a refund, the seller does provide a replacement, but they often replace it with the same problematic item. As a buyer, I can’t raise another refund request after that, which makes the situation frustrating.
itemku 回复2025-02-06
Dear Customer,
We apologize for the inconvenience you've experienced.
Based on our investigation regarding order number OD000000135985636, the seller has provided replacement account details through the Complained feature in your purchase history.
Our team has also contacted you via email regarding the issue with your order. Please respond to our team if your issue has not yet been resolved.
Thank you.
Need report button for scammer(seller) who tried to sell fake item so i can warned other...fix your customer service. Lol cant contact the app dev at all.
itemku 回复2025-02-03
Dear Customers,
We apologize for the inconvenience and we have previously requested additional information.
In order for us to assist you further, please send your transaction ID to [email protected] or through the following link: https://itemku.com/en/help-center/contact-itemku.
This will help us resolve your issue as quickly as possible.
We appreciate your cooperation and look forward to assisting you!
Thank you!
works but i cannot see my transactions in purchase history
itemku 回复2025-02-03
Dear Customers,
We apologize for any difficulty you may have experienced in finding your purchase history.
To view your purchase history on your Itemku account, please tap on your profile icon. You will see an option labeled "Activity History"—click on "View All" to access the full history.
If you are still experiencing this issue or have any other concerns, we would be happy to assist you. Please reach out to us via [email protected] or submit your inquiry through the following https://itemku.com/en/help-center/contact-itemku. This will help us resolve your issue as quickly as possible.
Thank you!
