ItsWorthMore.com

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Our evaluations are based solely on the condition and functionality of the device as it is received and inspected by our technicians. During our inspection, we found that the speakers were non-functional, several keyboard keys were not working, the frame had separated, and the trackpad was intermittently non-functional. These findings affected both the functionality and market value of the device, which resulted in a revised offer. In your review, you state that the computer had already been fully refurbished and that you have receipts for the repairs. However, after we shared our findings, the documentation you provided was an appointment confirmation rather than evidence that the repairs had already been completed. Additionally, during our correspondence, you indicated that you planned to have the device repaired under warranty after it was returned to you. These statements present conflicting information, and we can only evaluate the device based on its condition and functionality at the time it is received and inspected at our facility. No customer is ever required to accept an adjusted offer. If a customer disagrees with an evaluation, they may request a free re-inspection by a senior technician or simply have their device returned at no cost. In this case, you chose to have the device returned rather than request a re-inspection. It does not make business sense for us to damage a device or misrepresent its condition to justify a lower offer. Doing so would only reduce the value of an asset we are purchasing for resale. Our goal is to provide an accurate, fair, and transparent evaluation based on the condition of every device we receive. We remain committed to providing fair, accurate, and transparent evaluations for every customer.

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience. We take claims like this very seriously, which is why your Vision Pro was reinspected after you raised your concerns. During that reinspection, our team recorded a video clearly showing the scratches on the front glass and demonstrating how the curved nature of the Vision Pro's glass can make scratches difficult to capture in still photos depending on the lighting and angle. Our evaluations are based solely on the condition of the device we receive, and our goal is always to provide a fair and accurate assessment. After reviewing the video and our findings, you chose to accept the revised offer. Customers are never obligated to accept an offer, and if they disagree with an evaluation, they always have the option to have their device returned instead. We appreciate your feedback and remain committed to providing a fair, transparent, and well documented evaluation process for every customer.

Thank you for your feedback, and we sincerely apologize for the frustration caused by this experience. The £1 valuation you received was the result of a temporary system issue that affected a small number of quotes during that period. We understand how surprising and unreasonable that offer appeared, particularly for an unlocked iPhone 13 Pro in very good condition. While we appreciate your observation that the quote was consistent across multiple attempts, the underlying issue was unfortunately causing the same incorrect valuation to be generated repeatedly. Our team identified the problem and has since resolved it. We strive to provide fair and competitive market-based valuations, and the £1 quote you received was not representative of the value we would normally offer for that device. We appreciate you bringing this to our attention, as reports like yours help us identify and correct issues quickly. We regret that this experience impacted your confidence in our service and wish you all the best with your sale.