ItsWorthMore.com

We understand your frustration and appreciate you taking the time to share your experience. Our initial quote is based on the information provided at checkout, and every device is fully inspected upon arrival to verify condition and specifications. In this case, several issues identified during evaluation differed from what was submitted. The device was verified via serial number to have an AMD Radeon Pro 5500M GPU rather than the 5600M originally selected, which impacts its market value. The trackpad was also found to be stiff, most likely due to pressure from a swelling battery. Additionally, the keyboard/top case show imprinting on the display from repeated closure while the device is warm, along with visible finger wear on the keys from normal use. Due to these conditions, the battery and/or trackpad would need to be replaced prior to resale. Based on this evaluation, the device cannot be resold in flawless or excellent condition and would be graded no higher than “good” in its current state. Our condition criteria and requirements, including accurate specifications and overall condition, are clearly outlined during checkout to ensure quotes remain accurate when devices match those selections. Regarding your previous review, it was flagged due to the language used. Trustpilot independently reviewed and removed it in line with their guidelines. We welcome all feedback as long as it is shared honestly and respectfully. Customers are never obligated to accept an adjusted offer, and we always provide the option to have the device returned at no cost. We appreciate your feedback and the opportunity to clarify our process.

We understand your frustration and appreciate you taking the time to share your experience. Our initial quote is based on the condition selected at checkout, and every device is thoroughly inspected upon arrival to verify that condition. In this case, the device was submitted as being in good condition; however, based on our findings, we are unable to resell it in that condition. The battery health was below 80%, which requires replacement to ensure proper performance, and there was also internal LCD damage that would require a full screen replacement. These issues fall outside the criteria for a “good” condition device. During the checkout process, our condition guidelines are clearly outlined, including expectations around overall battery health and functionality, so that quotes can be as accurate as possible when devices match those selections. Because of these findings, an adjusted offer was provided to reflect the actual condition of the device upon inspection. As always, customers are never obligated to accept an adjusted offer, and we offer free return shipping if you choose not to proceed. For full transparency, attached are images of your device showing the condition noted during evaluation. We appreciate your feedback and the opportunity to address your concerns.

We understand your frustration and appreciate you sharing your experience. Our initial quote is based on the condition and specifications selected during checkout, and every device is thoroughly inspected upon arrival to verify that information. During evaluation, several issues were identified that differed from the submitted condition. The trackpad was found to be non-functional and required the use of an external mouse for pointer control. The device was also found to have frame separation, which impacts structural integrity and may worsen over time without repair. In addition, the battery showed signs of swelling and required replacement due to safety and performance concerns. The device also contained visible scratches and scuffing inconsistent with Flawless condition grading. Based on these findings, the device could not be resold in the condition originally selected during checkout, which affected the adjusted offer. Customers are never obligated to accept a revised offer. If a customer disagrees with an evaluation, they may request either a re-evaluation or a return of their device at no cost. In this case, you chose to have the device returned, which we promptly completed. We understand that not every evaluation outcome will align with a customer’s expectations, but our offers are based solely on the verified condition of the device received. We appreciate the opportunity to review your device and wish you the best moving forward.