Customer service is not that great
Ux on the website can be better for cancelation
I'VRE 回复2023-03-31
Hi Tushar Falodia,
We're sorry to hear that we did not meet your expectations on our service. Could you email us and provide us with feedback as to what was unsatisfactory in regards to our customer support.
Based off our records, we can't seem to find any point of contact from you through all of our channels.
We'll definitely take your input on our UI/UX, we seek your understanding as we're a start-up, there are limitations as to what we are able to accomplish however rest assure as we are working hard on making our website a better experience for all our customers.
Best Regards,
I'VRE SG Team
found out about ivre perfumes last month and decided to try it out! fell in love with it!! authentic luxury perfumes at an affordable price?? SIGN ME UP!!
I'm not a 1 scent person..need at least 2-3 scents because I will get bored of using the same scent..so when I came across I'VRE on social media, I'm like I need to get it..and I'm loving it..nice sleek bottle..and it's affordable..i ordered 3 scents on my first order..thank you very nice!!!
they offer a wide range of variety and have many of the more popular scents of different brands available on their website! i think this is an amazing concept, especially for someone who gets tired of the same scent after awhile, but doesnt find the need to splurge on full sized bottles frequently! the prices are affordable as well. so far, everything smells authentic and hopefully the fragrances arent diluted!
also the shipping is really fast and efficient, i got my order within 3 days after placing it! :)
My first purchase with IVRE was excellent. Fast delivery and ability to try different branded perfumes. Highly recommended.will definitely buy again or even subscribe to it.
I like your products. Easy to carry around, perfume smell great even though i dun know the actual smell of the authentic brands. I hope to have more choices of the popular smell so i can own one. Happy customer, definitely will get more!
Bought the Le Labo Another 13 to try because of the decent price instead of having to spend so much on the actual bottle. Love the scent, it really smells like the original and even my family loved it so much so that my brother stole this scent from me. Looks like I’ll have to get myself another one. Thanks for making expensive scents accessible for all :)
It is a great platform that allows me and my partner to experience different perfumes monthly without committing to full size bottles which we will most likely leave it on the desk after 2 months with more then half bottle left! Great job!
The customer service team was super helpful in helping to expedite my order such that I received it in time for gifting <3 I had some issues with the spray bottle as I opened it the wrong way but just make sure to TWIST to open and you won't go wrong :) Overall the scents are lovely and I love how value for money this is!
Hi, my order #IVRESG-2097. ordered on 7/3/23 just received today 14/3/23. Love the packaging and your Thank you card. Order 2 bottle of Dior Sauvage elixir (Double Trouble x1) but both doesn't smell even close to original Sauvage Elixir (I have an original bottle purchased from Sephora) and the liquid is diluted. I am open to meet up at your office and let you test my original bottle for verification. I suspect you might be scammed by your supplier and I am still supportive of your business concept. the order no. has my details, You can contact me anytime.
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The review above was flagged harmful previously and just reactivated (21/3) when it was found nothing was violated.
Whilst for the past 6 days, you flagged my review as harmful and inappropriate and insist that Perfumes in general can smell different for a variety of reasons but it should not be a drastic difference irregardless of the batch and every single of my friends smell both side by side and confirm the differences. Not 1 or 2 mind you, I am talking about almost 9 to 10 of my colleagues same shift as me smell it, worn it, putting it on left and another on the right hand.. etc and everyone (not a single one say it does smell identical)
To the potential customers of I'VRE. Be wary. I strongly discourage for those that might consider of getting it to "test" the scent if is suitable to your liking.
As the company Quoted from their email :" We'd also like to highlight that we receive several feedback from time to time, most of our consumers say it is the correct scent whilst some customers like yourself disagree." That means not one but there are customers find the scent not the same.
Its perfume we talking about. not man made cookie. You expect today smell like A tomorrow smell like B?
Be fair to all perfume brand manufacturers. Make sure you have the Original perfume to compare the scent and decide for yourself.
I'VRE do not do refund as is against their policy. Which also means even if you have the different kind, theres pretty much nothing you can do about it.
when I decided to alert them the scent is completely different, and even offer them to compare with the original, they flag my review as harmful and inappropriate. So, I decided. its only $26.30. My toilet need some air refresher hence ...
I'VRE 回复2023-03-21
Dear Lucretius,
We're sorry to hear that you were not satisfied with your purchase.
As mentioned over on email, we only work with reputable/authorised distributors that guarantees 100% authencity for all of the fragrances supplied to us. We also conduct strict checks on each perfume to ensure that it is authentic.
Perfumes in general can smell different for a variety of reasons but it should not be a drastic difference irregardless of the batch. Following your email to us we had conducted an investigation into our fragrances and found that there were no issues.
Should you have any further enquiries, do feel free to contact us.
Best Regards,
I'VRE SG Team
Bought 3 bottles: aventus creed, dior sauvage elixir & BR540.I have originals of all 3 and the performance from ivre's perfume was terrible. Think they might have diluted the perfume. Elixir didnt smell like the original dior elixir. Aventus & BR540 smelled great, but perfomance was lacking compared to the originals.
I'VRE 回复2023-03-31
Hi Zain,
We're sorry to hear that you did not have a positive experience with our products and services.
We'd like to assure you that all our fragrances are not diluted and we have in place strict hygiene standards when decanting all our fragrances.
We'd love to hear more from you in regards to this, could you drop us an email at [email protected] and one of our representatives will be assisting you.
Best Regards,
I'VRE SG Team
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