I'VRE

Hi Michelle, We'd like to first of apologise for the delay in delivery. Due to the Chinese New Year 2023 festive period, our courier partner has been facing a large volume of deliveries. Thus unfortunately there were some parcels that were delayed. We'd like to offer our sincerest apologies and we'll do our best to ensure that this does not occur once more.

Hi Wai Chun, We appreciate the thorough feedback and we'll definitely take all of it back to our team to discuss on how we could improve. We're glad to hear that you are overall satisfied with your purchase and we'd just like to share that we do add in new perfumes each month! Notably, we will look into improving our atomiser bottles with your valuable feedback! Once again, we're grateful for this thorough feedback and it will only help us improve, to better the experience of our customers!

Dear Rachel, We've sent you a Whatsapp message instructing you how to find the label stickers attached in our atomiser bottles. We understand that for first time users it may be difficult to find the label stickers as it is a new product, however on our Instagram as well as Website, we do provide imagery to explain that the label stickers are in the glass vial of the atomiser. Hope this helps.

Hi Briana, Thanks for sharing and we're sorry to hear that. I'VRE conducts strict quality checks prior to sending out our products and it could be a possibility that one of the atomisers that you had ordered was damaged during delivery. We'd like to ask for you to contact us via our Whatsapp or Email to share a video of this in order for us to send it over to our courier partner so that we are able to avoid instances like this in the future. We'd also like to send you a new atomiser on us. We'll continue to improve our services as our company grows and we'll definitely keep this in mind.

Hi Natasha, We've dropped you a Whatsapp message on how to check the labels of the bottle. They are labelled inside the glass vial of the atomiser and you would have to lift it out of the case to reveal it.

Hi Chavez, We're sorry to hear that, here at I'VRE we take customer satisfaction very seriously however, upon conducting our own internal review, we noted that your request came during the last 2 weeks of December 2022 whereby our business was on a temporary hiatus during this holiday season. Despite the above we've checked and on the occasions that you have contacted us via our Live Chat we have informed you that you ought to cancel through the link that was sent to you upon order confirmation. However there were no response from you thus we did not pursue the matter further.

Hi Brandon, We're sorry to hear that and we'd like to ask as to how you've come to such a conclusion. We noted on your order of YSL Black Opium and Chanel No.5, all the perfumes carried by I'VRE are supplied from authorised/reputable resellers and we have checked that your order was packed accordingly with the correct perfumes. If you'd like we would invite you to contact us at [email protected] to arrange for a test of your Chanel No.5 and for us to showcase the proof of authencity. We look forward to hearing from you.

Hi Jorge, We've sent you a Whatsapp message in regards to this. Each atomiser is in fact labeled with a sticker to inform you which perfume is being stored in it. Our atomisers come in two parts, a hard casing and a glass vial. The sticker is pasted on the glass vial and to read it, simply twist your bottle and pull the glass vial up from the hard casing. Hope this helps.