Japan Crate

Hi Loretta! We're so glad you love the treats! It's always a joy to hear that our customers are happy with their purchases. Thank you for your kind words and support. (⌒‿⌒)

Hi Diana! We appreciate your understanding and patience when it comes to the delivery of shipments. While we always strive for prompt and efficient delivery, there might be instances where factors beyond our control can lead to unexpected delays. Rest assured, we are constantly working to minimize any potential disruptions to ensure that your orders reach you in the best possible timeframe. Furthermore, your feedback about certain products is greatly appreciated. We're sorry to hear that there are items you dislike due to their taste. We constantly strive to enhance our product offerings and your input is invaluable in helping us improve. If there are specific products you'd like to see improved or alternatives you'd prefer, please don't hesitate to reach out. Thank you for being a valued part of our community, and we look forward to serving you better in the future.

Hi Diana! We are thrilled that you love our treats! Thank you for taking the time to share your experience with us, and we look forward to continuing to provide you with the best experience around. Have a great day and thanks for trusting us! (＾▽＾)

Hi Daniela! We are thrilled to hear that you had a great experience! We are happy that you love our crate and we appreciate your support. We are looking forward to continuing to serve you. Have a great day and thanks for choosing us! ＼(＾▽＾)／

Hi Pazit! We want to extend our sincere apologies for any inconvenience you've experienced with our recent snack crates. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns. We understand your disappointment with the delay and the snacks that didn't meet your expectations. We're actively working to improve our snack selection, and we assure you that the Kit Kat bag will make its return in the upcoming crates. To provide you with more insights about your subscription and the improvements we're making, we'll be sending you an email shortly. Thank you for your continued support. Have a great day!

Hi Bianca! We're really glad to know about your experience! Thanks for the feedback. We really appreciate it! Have a great day! ＼(＾▽＾)／

Hi Rei! First and foremost, I want to extend my sincere apologies for the delay in responding to your previous review. Our team has been overwhelmed with a high volume of customer support emails, and we are diligently working to catch up and address each concern. I am aware of the situation you described regarding your order. I'm not really sure what went wrong and we need to further investigate this. Also, I'd like to inform you that we have already responded to your email regarding this matter and are eagerly awaiting your response. Lastly, I want to clarify that we value your feedback here on Trustpilot; however, if you have immediate concerns that need addressing, our direct customer support email is the most efficient way to get assistance. We acknowledge your frustration, and we are committed to ensuring a smoother experience moving forward. Have a great day!

Hi Tara! It brings us joy to know that you enjoyed our treats! We are happy to hear that your experience with us was a positive one. Thank you for your trust, and we look forward to continuing to serve you. Have a great day! (〃＾▽＾〃)

Hi Razan! Your love for Japan is heartwarming! We can't wait to share the joy with your first crate. Stay excited for the wonderful experiences ahead! Thanks for the feedback! We really appreciate it. Have a great day! ＼(٥⁀▽⁀ )／

Hi Melissa! We apologize for the inconvenience and frustration you've experienced with our customer service. We understand how important it is for you to receive timely assistance and updates regarding your order, and we deeply regret falling short of your expectations. Firstly, we want to thank you for bringing this matter to our attention. Your feedback is crucial to us, and it helps us identify areas for improvement within our operations. Upon reviewing your case, we recognize that we failed to provide you with the timely response you deserved. Please know that this is not a reflection of our commitment to customer satisfaction, and we sincerely apologize for the oversight. We are actively working to address the delay in handling your missing order issue, and we assure you that it will be resolved promptly. Our customer support team will be reaching out to you shortly with an update and to ensure that your concerns are fully addressed.

Hi Simona! First of all, thank you for complying with Trustpilot Content Integrety Team to provide additional information about your order. Secondly, we're genuinely sorry to hear that your experience with Japan Crate didn't meet your expectations. Cancelling your subscription after such a long wait must have been really frustrating, and we completely understand how exhaustion can play a part in such decisions. We understand that the cost of the subscription, along with additional taxes and duties upon arrival in the EU, can be quite overwhelming and out of reach for some. Your concerns about affordability are entirely valid, and we want you to know that we're listening. Regarding your subscription, we have already processed a full refund back to your original payment method, so you should see the amount back in your account by this time. We truly hope this resolves any financial strain you might have experienced. Additionally, we will be sending you an email shortly to further address your concerns and discuss any potential improvements we have in the works. Once again, we apologize for any disappointment caused, and we hope that you will consider giving us another chance in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer support. Have a great day!

Hi Tobias! Thanks for sharing your details. I will send an email shortly and discuss a resolution to your issue. Again, we sincerely apologize for the experience. If you have further concern, please don't hesitate to contact our customer support. Have a great day!

Hi Omar! Thank you for feedback. We apologize for any issues you've experienced since the switch from DHL. We value your support and are actively working to improve our shipping process for a better experience. If you have further concern, please do not hesitate to contact our customer support. Have a great day!

Hi Marika! Thank you for taking the time to share your positive experience with us! We are excited to continue serving you. Have a great day!

Hi there! To clarify, the date on the item is not the expiration date. The date that is mentioned on the packaging of our products such as candies, chips, dried noodles, drinks, and other Japanese snacks, is something that is referred to as shoumikigen (賞味期限), also known as the Best Before Date. The Best Before Date is the final date that the manufacturer deems the item to be fresh, it is still safe to consume up to 3 months after the fresh date as long as the product is still sealed :) We hope this helps. If there’s anything else we can help you with, please don’t hesitate to reach out again.

Hi Patricia! It's wonderful to hear about your experience! Thanks for your feedback and we look forward to continuing to serve you. Also, thank you for your trust and support, have a great day! (o_ _)ﾉ彡☆

Hi Stewart! Thanks for the feedback. Though we didn't get a 5 star (*^‿^*), we really appreciate you. Let us know if there is anything we can do to help you. Have a great day!

Hi Angie! We are thrilled to hear that you had a great experience! We are happy that you love them and we appreciate your support. We are looking forward to continuing to serve you. Have a great day and thanks for choosing us! ＼(＾▽＾)／

Hi Brittany! It makes us very happy to hear that you had a great experience. Thank you for your kind words. It is our pleasure to serve you. (o_ _)ﾉ彡☆

Hi Josh! We are happy to hear that you had a great experience! We look forward to continuing to provide you with the best possible service. Have a great day! ＼(＾▽＾)／