惊人的
我喜欢日本的箱子
Japan Crate 回复2023-11-28
We are happy to hear that. We look forward to continuing to provide you with the best possible service. Have a great day! ＼(＾▽＾)／
关于 Japan Crate
数据更新- 网站
- japancrate.com
- 分类
- 食品、饮料和烟草
- 所在地
- United States · Los Angeles
- 状态
- 待认证
- 近 12 个月
- 2 条评价
- 差评回复率
- 63%（22/35 条）
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Japan Crate靠谱吗？
Japan Crate（japancrate.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 103 条用户评价，属于食品、饮料和烟草分类，口碑一般。评价两极分化：59% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 63% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-08-10。
用户怎么说
履行和运输时间太长
我于 2009 年 15 月订购了 3 个月的潜艇，希望能在圣诞节前及时收到全部 3 个潜艇。现在已经是 3 月 11 日了（下订单后 10 周），我什至还没有发出一箱东西，更不用说收到了。我要求预计到达时间，他们复制/粘贴了一个没有实际日期的迂回回复。我要求退款但他们拒绝了。不会推荐这项服务，希望我没有在上面浪费钱。
Japan Crate 回复2023-11-13
Thank you for reaching out and for bringing that to our attention. We sincerely apologize for the delay in your recent order. We value our customers' time, and this should not have happened. Please contact us at [email protected], and we'll work on resolving this promptly.
那里最好的板条箱
Japan Crate 回复2023-11-28
Thank you for choosing our brand, and we're excited to continue providing you with delicious treats. ＼(＾▽＾)／
超级容易使用
该网站非常易于使用，我非常兴奋
Japan Crate 回复2023-11-28
Your feedback is valuable in our efforts to enhance our service. We're making adjustments to ensure smoother order processing in the future.
喜欢新设计
我喜欢新的盒子设计和盒子里的特殊物品。很清爽。
Japan Crate 回复2023-11-13
Hi Vivian, thank you for noticing, it is really great to hear that. Everyone on our team has been working really hard on this. :)
骗子
买了两盒，都没收到。一次是在 10 月 8 日，然后是 22 日，因为他们搞砸了。 现在，近 20 天后，他们发出了第一个，一天后发出了剩余的一个。两者都创建了运输标签，但运输公司未收到！多次给他们发电子邮件，却被告知“抱歉，请稍候”“抱歉，我们不承担运费”“抱歉” 基本上他们花了 100 美元买下了我，我知道再也不会给这家公司钱了。 照片确实显示了他们如何一直说它会在这里，现在它说“准备发货” 编辑：他们说由于某种原因没有扫描，但他们无法控制盒子是否丢失。我可以获得另一个盒子或商店积分，但不予退款。
Japan Crate 回复2023-11-13
Hi McKenzie, we are so sorry to hear that your experience with our company has not met your expectations. We acknowledge our mistake and are committed to providing you with a better experience. Customer satisfaction is our top priority, and we’re truly sorry that wasn't demonstrated to you. We will relay this message to the appropriate department. Please contact us at [email protected], and we'll work on resolving this promptly.
我喜欢日本的零食。我们的在哪里？？
更新： 今天是 2023 年 12 月 13 日。自 2023 年 10 月 4 日订购以来，我们还没有收到我们预期的 7 号箱子（一个也没有！）。我们已经收到了几乎一半补偿退款的积分，我被告知我们的积分（当/如果我们收到它们）可以在他们的任何网站上使用。 （Japan Crate、Sugio Mart 等……）我们几乎完全失去了尝试 Japan Crate 的兴趣。现在，我们将更多的注意力放在浏览 Sugio Mart 提供的所有有趣商品上。 希望这种情况很快就会得到改善。当（希望）有变化时，我会更新我们的评论。 ~海滩家庭 （原评论） *我在 10 月 4 日购买了 6 个板条箱。我儿子三个月，家庭三个月。我之所以有这样做的想法，是因为我儿子的生日是 10 月 22 日。这些板条箱听起来是为我们的庆祝活动增添色彩的好方法。今天是 10 月 25 日。我们没有收到他的生日礼物（10 月 22 日/之前）。而且根本没有收到箱子。所以，今天，当登录我的帐户时，它显示没有准备运输的板条箱，也没有运输任何板条箱。几周后，我确实通过电子邮件联系了该公司，解释了我们对在不久的将来收到货物感到多么兴奋。我问，关于第一批货物是否有任何更新。我们收到了对我的第一封电子邮件的回复，没有任何有用的信息，我被告知他们落后于计划。几天后我又写信了。我们没有收到回复。我的家人收到这些板条箱后非常兴奋。网站第一页顶部的横幅显示，送货将在一到 5 个工作日内完成。它已经远远超出了这个时间窗口。对我们的情况来说，一个明显的讽刺是，他们有机会每天给我发一封电子邮件，邀请我购买更多东西。但他们从来没有抓住机会向我们寄送我已经购买的板条箱。这是糟糕的生意，也是对顾客的不忠诚。如果一家公司远远落后，他们就无法履行订单。那么，明智而谨慎的做法是停止接受订单，直到你能赶上。让顾客等待太久，以至于他们准备要求退款，这对生意不利。但如果我们没有很快收到它们，我肯定会传达我的退款需求。我们热爱日本，热爱其美丽边界内的多种文化。与我们有过业务往来、从那里购买过商品或有幸会面的每个人都给我留下了深刻的印象。我发现，Japan Crate 这家公司并没有很好地代表我们过去有幸与之打交道的公司或个人开展业务时所期望的结果。当事情发生变化时，我会尝试更新我的评论。
交货时间充其量是可疑的
9月26日订购的箱子。他们的网站用他们自己的话来说是“快递方式， 预计交货：7-10 天”。过了一段时间后，我联系了客服，他们告诉我在订购日后最多等待 20 天。 那天过去后，他们确实发送了运输标签！ ……这和之前说的一模一样。 “承运人正在等待取货，尚未发货。”我 5 天前收到该标签，此后一直没有改变。 我决定订购不同标签的订阅盒，它也使用相同的运营商（日本邮政），惊喜！他们在订购后第二天发送了直接运输标签，板条箱在 2 天后发货。 不要为 Japan Crate 烦恼，您可以找到许多人的评论，这些人甚至在 9 月/10 月还没有收到 7 月的盒子。我很可能会要求银行退款，因为当我尝试询问时，客服甚至没有回复退款，只是回避说“您的盒子很快就会发货，请稍候！”
Japan Crate 回复2023-11-01
We apologize for the inconvenience and frustration you've experienced with our customer service. We understand how important it is for you to receive timely assistance and updates regarding your order, and we deeply regret falling short of your expectations. Firstly, we want to thank you for bringing this matter to our attention. Your feedback is crucial to us, and it helps us identify areas for improvement within our operations. Upon reviewing your case, we recognize that we failed to provide you with the timely response you deserved. Please know that this is not a reflection of our commitment to customer satisfaction, and we sincerely apologize for the oversight. We are actively working to address the delay in handling your missing order issue, and we assure you that it will be resolved promptly.
七月订的，到现在还没……
7 月订购，但仍未收到板条箱，请不要从这里订购，您将不会收到您的物品 + 跟踪号码有 0 次更新
Japan Crate 回复2023-11-01
We apologize for the inconvenience and frustration you've experienced with our customer service. We understand how important it is for you to receive timely assistance and updates regarding your order, and we deeply regret falling short of your expectations. Firstly, we want to thank you for bringing this matter to our attention. Your feedback is crucial to us, and it helps us identify areas for improvement within our operations. Upon reviewing your case, we recognize that we failed to provide you with the timely response you deserved. Please know that this is not a reflection of our commitment to customer satisfaction, and we sincerely apologize for the oversight. We are actively working to address the delay in handling your missing order issue, and we assure you that it will be resolved promptly.
2个月过去了，还没收到盒子
2个月过去了，还没收到盒子。 Cs只是一直告诉我他们很抱歉并且会解决这个问题，但没有人这样做。 甚至没有收到我订购的盒子或福袋，因为他们只是不知道我从未离开网站的订单发生了什么
Japan Crate 回复2023-10-17
We apologize for the inconvenience and frustration you've experienced with our customer service. We understand how important it is for you to receive timely assistance and updates regarding your order, and we deeply regret falling short of your expectations. Firstly, we want to thank you for bringing this matter to our attention. Your feedback is crucial to us, and it helps us identify areas for improvement within our operations. Upon reviewing your case, we recognize that we failed to provide you with the timely response you deserved. Please know that this is not a reflection of our commitment to customer satisfaction, and we sincerely apologize for the oversight. We are actively working to address the delay in handling your missing order issue, and we assure you that it will be resolved promptly.
我喜欢我的 Japan Crate Arcade 版本
我真的很喜欢我的日本板条箱。盒子的设计和主题玩具非常好，但它花了近两个月才到达，尽管我理解它可能会遇到美国以外的国家的困难。
精选小吃
很棒的小吃选择。每当我有问题时联系时，客户服务都很棒且迅速。我给 4 星而不是 5 星的唯一原因是因为在那个月但在下个月没有收到我的板条箱，例如 10 月的 9 月板条箱，但考虑到它们有多受欢迎，我知道他们会变得多么忙碌。 Japan Crate，不要让它让你失望，继续你们正在做的出色工作。
Japan Crate 回复2023-11-01
It brings us joy to know that you enjoyed our treats! We are happy to hear that your experience with us was a positive one. Thank you for your trust, and we look forward to continuing to serve you. Have a great day! (〃＾▽＾〃)
整体体验很棒
整体体验很棒，但感觉不太值得。 零食和 umai 箱，12 个月预付，用户在这里； Umai 的价值远高于零食，因为它们往往会送很多可乐味的零食。 总的来说，我对这次购买感到满意，但我认为我不会再这样做了，因为我还剩下多少东西并占用了空间，但我想事情就是这样。
Japan Crate 回复2023-11-13
We’re happy to hear that you had a positive experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Thank you again for your support and for providing this feedback.
我一直有完美的服务并且…
我一直享有完美的服务，订单也及时到达。当我绝对可以推荐时，我喜欢尝试新零食😋
Japan Crate 回复2023-10-17
Hi Divina! We are thrilled that you love our treats! Thank you for taking the time to share your experience with us, and we look forward to continuing to provide you with the best experience around. Have a great day and thanks for trusting us! (＾▽＾)
很高兴收到我的箱子！！！☺️😁😃
没有收到 8 个板条箱（六月和七月）
我在 6 月和 7 月订购了 2 个月的板条箱（日本板条箱、inku、Doki Doki 和 Gacha Gacha），但仍然没有收到任何东西。一直在尝试与他们的客户支持团队打交道，他们说我将免费获得 9 月和 10 月的板条箱，但我仍然没有收到它们或任何跟踪信息。我已经再次给他们发电子邮件来解决这个问题，他们似乎已经改用人工智能来回答客户的疑问，但我的问题仍然没有得到解决。
Japan Crate 回复2023-11-01
We apologize for the inconvenience and frustration you've experienced with our customer service. We understand how important it is for you to receive timely assistance and updates regarding your order, and we deeply regret falling short of your expectations. Firstly, we want to thank you for bringing this matter to our attention. Your feedback is crucial to us, and it helps us identify areas for improvement within our operations. Upon reviewing your case, we recognize that we failed to provide you with the timely response you deserved. Please know that this is not a reflection of our commitment to customer satisfaction, and we sincerely apologize for the oversight. We are actively working to address the delay in handling your missing order issue, and we assure you that it will be resolved promptly.
Japan Crate 是一次奇妙的体验
我喜欢这些产品，每年十月我生日前后都会收到一个板条箱，并且会继续享受更长的时间。品尝一下日本的味道，并与朋友分享小吃和其他好吃的东西，享受这个幽灵般的季节，真是太棒了！
Japan Crate 回复2023-11-13
Thank you for your kind words. We're so happy to hear that you're enjoying your experience so much! It only gets better from here on out, so stick around for more months of thoughtfully curated Japanese snacks and teas :)
礼貌、乐于助人、反应迅速
我有一个顾虑，我给客户服务部发了电子邮件，我不敢相信他们回复的速度有多快，而且他们非常有礼貌和乐于助人。惊人的！！
Japan Crate 回复2023-11-13
Thank you for the kind words. Our customer support team is available at any time, and it’s great to see you had a positive experience with them. If you need more assistance, please feel free to respond back or reach out at [email protected] where we would be happy to assist you!
总是回答我提出的任何问题...
总是回答我通过他们的联系页面提出的任何问题。 The Japan Crate 中的大部分物品都是我喜欢的。
Japan Crate 回复2023-11-01
We are thrilled to hear that you had a great experience! We are happy that you love our crate and we appreciate your support. We are looking forward to continuing to serve you. Have a great day and thanks for choosing us! ＼(＾▽＾)／
甜点
甜蜜的款待。每个月都有美味的小吃和好主题。