Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults.
Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
Poor customer service. It takes days for them to reply. One earring was defective and after sending video, they denied and said I had to tighten the earring. I had it installed by a professional piercer and it fell out same day. I put it back in twice after falling out 2 more times within 2 days. All other earrings from that order stayed tight.
The installation is very easy so there isn't a chance it wasn't tightened after 3 installations and multiple tightens while in the ear.
Frustrated at their service and customer care.
Total scam, delivery never arrived, offered to send another but never did then when I asked for a refund they are trying to charge $7 for return shipping.
Ordered in May and still no delivery in September
Poor quality. I ordered these opal huggie earrings, and the opal fell off. And you have to pay custom fees. I will not be buying any more jewelry from this company and neither should you.
I was nervous after reading trustpilot but only good and positive feedback from me. Ordered a diamond piercing earring saturday night, it was delivered Tuesday with FedEx, from Singapore to Denmark - impressing. Beautiful item, nice package.
Don't fall for the cute Instagram post! These earrings are TINY! I was actually nervous that one of the pairs was so small it would get embedded into my hole! I would say I have pretty normal size ears and both piercings are evenly spaced, and there is no way the huggie earrings are staying in. Also, didn't read that you can't return them, which really sucks. I get the hygiene part, but you should build the loss into your business model and offer something for customer satisfaction. 10/10 do not recommend.
Bad quality and not worth the price . Huggies and thinner than they look and slip out of the ears . I email J&Co and all they could say was my piecing hole was too low for the earrings!!
I wouldn’t buy for this company again.
I’ve been ordering from them for years and the Huggies have always been a scam and always fall out constantly. It’s incredibly frustrating and the hoop earrings don’t ever clamp together shut and I would have one fall out a day so it’s a huge waste of money. It used to be maybe kind of worth it when it was way cheaper, but I just recently visited their websites and those prices are astronomical for the quality you’re getting and the fact that you will probably lose all of them within two weeks!! Incredibly disappointing don’t waste your money!!
I ordered a pair of Huggies but daily one or both would fall out! Now one is lost!
I was never told they needed piching together nor I had been told to put the backs on them?. The model in the advert does not do any of that!
Disappointed as no after market customer service.
Rubbish please do not buy from them!
Apparently the huggies should be pulled shut (which it doesn't say) and be used with backers - my pack only had one in the delivery and it was loose so didn't see it. Resulted in only having a pair for hours before got lost.
I guess this place is a scam regardless of their slick marketing. My order confirmation said I should expect delivery in 1-2 weeks. However, the tracking number I got from "Singapore Post" revealed that my (correct) home address was "invalid" so I never received my order. I went back and forth with the company to get a refund and they said it was their policy to wait 6 weeks! And, she said, maybe they'd try to deliver it again or maybe they'd give me a store credit instead. I contacted the credit card company and had the charge reversed.
Huggies fall out!!! Not backless as advertised apparently I was told after loosing 2 different ones…I should have used backs! Also lost the 3 heart flat back stud! They said I should have tightened it more! Maybe a pair of pliers??! As way of apology 20% off next purchase! Ha I don’t think so!! Already spent over £100 and got 2 odd earrings to show for it!
The earring I got the stone wasn’t in it and they would not give me a refund just wanted to offer % off a new item
Very poor customer service
Also had already got one of the earrings for the stone to fall out so replaced it with identical
Ordered twice from them , both orders added up too €353 . 1 pair did not close correctly and kept falling off resulting in loosing one of them mind you this paid costed €70 . Another earring after wearing it for about a month it lost all its stones . And another pair that I only wore a handful of times just lost a stone as-well .
Poor quality and totally a waste of my money .
I spent months messaging them on instagram and sending emails , they offered % on next order that I obviously won’t be using . I explained that 2 of the earrings where only purchased 2 months prior and since then they have ignored me on all platforms .
They scam and rob you . The customer care is bad !!! Save yourselves some money and buy from a different brand ..
They are scammers
I have ordered 2x earrings worth of about £200 with what they disclose was free shipping. How surprised I was when I received an invoice from FedEx for almost £55 for the shipping and tax services. Nothing similar has ever happened to me, what a joke! An absolute scam, do not buy from them!!!
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