Freedom of expression • Unique in your own way✨ You are a jewel🌏 Worldwide Shipping🛍️ Shop Onlinewww.jcojewellery.com
以上内容由商家自行提供，未经平台核实。J&Co Jewellery（jcojewellery.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 284 条用户评价，属于购物与时尚分类，口碑较差。70% 的评价为 1 星，差评比例偏高；商家回复了 4% 的差评；评价主要围绕产品、价格、客户服务。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults. Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The earring I ordered was supposed to be the same gauge as the one I current have in my piercing, but it arrived being much bigger and won’t fit my piercing. The gold is also extremely yellow. Super disappointing as i paid a decent amount of money and waited weeks for the package to arrive.
The quality of the earring is horrible. I wish they were as good as their packging. Spent a lot of money + custom charges and I will just throw them in the bin because 1) they just can’t be worn and 2) i cannot refund them.
Worst customer service I've ever ever had. Been sent the wrong product and they are refusing to sort the situation out. I've sent pictures and images etc absolutely bloody awful.
I placed an order for 4 pairs of earrings, totally forgetting to check reviews beforehand. Panic set in big time when I saw the reviews and I thought I'd just wasted a load of money. I don't think the website makes it clear that this isn't a UK based company and while you might have spent enough to get free shipping, it doesn't necessarily mean you won't have to pay any custom charges. I emailed them the day after I placed my order to say I'd like to cancel it as I wasn't aware about the potential for the extra customs charges. They responded quickly but informed me their policy was to issue credit notes for approved cancelled orders. Not the most helpful outcome in my situation so I decided to take the risk and go ahead with the order. Once posted the earrings arrived really quickly (I'd spent enough to get the express delivery) and I haven't had to pay any customs fees. The earrings were really nicely packaged, exactly what I was expecting and I'm really happy with them. They have some really lovely looking stuff on their website but I'm in two minds as to whether I'd use them again based on their returns/refunds policy and the experience of others.
TERRIBLE! I emailed customer service before purchasing to see if a earring would fit a standard lobe piercing and I was assured that "The earrings with a post length of 6mm and a gauge of 16 are designed to fit various piercing areas, including first hole ear lobes. They are a versatile choice suitable for both earlobes and other piercing areas". When I received the 2 earrings the gauge was much too large for my first lobe piercing. I contact customer service and they said that I could not return due to hygiene concerns. However, I sent a picture of one of the earrings that was in sealed packaging stating that I at least wanted to return the one that hade not been opened (and therefore had no hygiene issues). They responded asking me to remove the earring out of the bag to get a better picture... like they are not following along the thread at all. And this is allegedly the same person responding every time. Terrible customer service will never order again.
Paid $250 for earrings I did not receive. Also had my cc information hacked. Everyone leave comments on their social media accounts. I do know how I was duped
I ordered a set of earrings in late November and received a tracking number soon after. Unfortunately, the package never left Singapore and after an initial answer from customer service they went silent and ignored all my nudges. It's now been over a month and I still haven't received my order.
Terrible Company - please dont purchase from them! Similarly to other reviewers below, I purchased a pair of earrings on 24th of November and have still not received my goods almost a month later! I contacted the company just to be given the same tracking number with no further updates. I dont expect the goods will ever arrive...
Sadly I didn't read these reviews before purchasing, and I have lost £140 on unwearable earrings. I am so cross with myself for not checking first. This company is 100% a scam in every way. The products are not as described. You can't even wear them (too small). They make it impossible to return them. They take months to arrive.
Very-very poor quality, highly overpriced. Product does not match w what you see on the website.
Bought x2 sets of earrings for xmas on the 10th december 2023 , no confirmation of sale . no receipt, and no tracking of order. Emailed company for confirmation and returning email states will reply within 1-2 working days, excluding weekends and bank holidays. After 3 working days i am still waiting for a reply as this is a xmas gift. Very poor communications, plus if you order goods YOU have to pay return postage if you need to return for poor quality. I have had no correspondence from this firm since ordereding from the 10th of December 2023. This post is the 20th of December 2023 AVOID!!! this business as you have no confirmation of your purchase, no receipts, and no customer service help if you need it.I have applied for a refund if the goods are not in transit with a tracking order. This company do not reply with the details asked for only to state they have received your email.
Ordered some earrings for a present and as usual said should take 5-7 days. After 3 weeks of waiting I contacted them 5 times, the first 2 I got generic emails with a tracking number-same as on the website and then after that they just didn’t reply anymore and can’t seem to get hold of anyone, so I don’t have my order and no one ever responds. Terrible service.
Crap jewellery, crap customer service. Do not buy!!
I placed a $180 CAD order only to receive the tiniest earrings possible. The Customer Support team told me that I should have more carefully read their item description; the description and sizing were hidden, and the photos that they use for showing the earrings are incredibly misleading. The earrings I got are essentially unwearable unless I shrink my ears by half. I also paid a $35 CAD customs fee to receive these, so I've just lost $200+ CAD on something I can never wear. I can't speak to the quality of the earrings because I can't wear them, but they are VERY thin (like 18 gauge?) and are much smaller than standard piercing or wearable jewelry.
I bought 2 products, a bracelet which I am happy with..it is as advertised...and an opal labret earring! Where should I start...for the size to be so small in real life compared to what is advertised online is a disgrace and plain sight robbery! Apparently they don't take refund for unopened and unused earrings either....not happy and I will not never buy from them again! I advise anyone to ask for pictures of real life customer purchases which tagged this brand to make an idea before being disappointed..or don't buy it
Don't order there, it's fooling! The jewellery is poor quality and they don't want to refund your money. On top of that you have to pay high customs fees. An unserious shop.
I ordered earrings and such poor quality that they're completely unusable. The company is based abroad and does not offer refunds. I wish I read the reviews before ordering. DO NOT WASTE YOUR MONEY WITH THIS COMANY
Complete con. Jewellery unusable and defective. I was told I had to pay for the return shipping to Singapore and they would only offer store credit, not a refund, which is illegal. After I pushed back on this they are ignoring my emails. I learnt the hard way so please avoid at all costs!
Since my skin is very sensitive, I can only pretty much wear 14k solid gold. So I was browsing for a solid gold clicker for my helix. I came across this brand on Instagram. I saw that they have a 14k solid gold mini clicker size 8mm in 20gauge for ($109),… but then I saw they also have a 14k solid gold tiny clicker size 8mm in 18gauge for ($99). Everyone knows that 20gauge is thinner than 18gauge. So why on earth they charge more for a thinner gauge???, which I didn’t understand so I messaged on Instagram & they were denying that 18gauge is thicker than 20gauge. They kept saying the reason why they charge more for the 14k solid gold mini clicker size 8mm in 20gauge more is because it’s thicker…?¿?¿ Then I emailed since no one was gave me a feedback from their colleagues… then someone named David emailed me saying they already responded to me through via Instagram message. THEY LITERALLY PLAYED DUMB. I sent numerous photos of a 20gauge & 18gauge thickness difference in clickers & they still denied & played dumb! Saying “oh 20gauge is thicker than 18gauge”. They’re scamming, so make sure to read the description on sizes & material. Know what your money is worth! I messaged the owner of J&co, Miss Jenny Kwang, her Instagram @redsister23. Her email is jco@Jcojewllery. com, if anyone needs it to complain or have questions that need to be answered directly from her. I then found a better brand called OUFER Bodyjewelry, they sell tons of different jewelries, all in different gauges size, designs & material. I found a 14k solid gold 20gauge clicker size 8mm for $59!! Using their 14kcode: INSGOLD20 for 20% off any 14k jewelry, brought it to $48. They have different code for different items they sell on their website. Highly recommend! It came very quick & packaging was neat. I’ve been wearing the clicker for a week now, no irritation or color difference/changed. ***Update J&Co changed the product name to LTC100047 which is the (14k solid gold mini clicker 8mm, 20gauge) lol after I screenshot both products & told them I’m leaving a review & I will be telling family & friends to also not shop from here.
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