Most reviewers were let down by their experience overall. Customers frequently mention that the jewelry is extremely small, flimsy, and made from poor quality materials that tarnish, break, or cause discomfort. Many buyers also struggle with unhelpful customer support teams that refuse proper refunds, alongside unexpected shipping and customs fees. People note that items frequently fall out or disappear because they lack proper security or appropriate sizing for adults.
Some people were satisfied with their purchases, expressing genuine love for the unique jewelry designs and overall product quality. Others also noted being happy with the items they received and experienced helpful assistance when minor delivery issues or replacement requests arose.
Dishonorable company, they loooove rejecting returns and exchanges even for valid reason and their policy is literally ridiculous. There's no good reason I shouldn't have been able to simply EXCHANGE some rings I purchased that were a tad too small. I literally measured and sized each finger before purchase but even on their site it says that the sizing can vary a bit. When I received the rings (ordered size 5 in all) I realized that they ran a tad small and a 6 in all would probably be better, emailed them and they emailed me back a bunch of policies, several that weren't even relevant to my situation about why I can't exchange and have full ownership of the rings.
They emailed me snippets about pierced jewellery and earrings not being returnable or exchangeable, well rings are neither of those things. Then they said that they don't accept returns or exchanges for items bought during a sale... I didn't even know a sale was ongoing when I got to the site to purchase the rings AND the sale just automatically applied at cart! It really shouldn't even matter for an exchange, a return I could understand maybe. They just want any reason to have to stick you with the jewellery is the bottom line
How dishonorable of them to stick me with over $60 worth of rings I clearly can't do anything with as if exchanging for the proper size will break the bank for them, they are greedy and don't care about the customer and I have to believe that so many of those reviews on the site are fake! Or they are hiding all the negative reviews at a minimum, I mean just look at how many negative reviews are here vs all the 5 Star reviews on their site. Terrible company with good marketing, will find somewhere else to purchase jewellery be cause honestly they overcharge for what they provide anyway.
The rings I received were waaay too malleable and prone to breakage for what I paid anyhow.
I've purchased here previously and not necessarily had a problem (earrings, necklaces) but when it comes to jewelry with a size, you just have to be more understanding that there may be mismatches with sizing of the jewellery and not leave your customer hanging. Terrible company.
I ordered some jewellery on 12th May. By 22 June, Royal Mail has informed me the item is lost and I should seek a refund from JCO. I’ve been emailing them repeatedly since 22nd June with no response. They’re happy to take your money and don’t care if you receive your product. Also - items shipped from Singapore, which would be fine if they made that clear before you purchase. I wouldn’t have bought if I had known the environmental impact.
I feel like I need to write this considering all the negative reviews. Overall my experience with this company has been quiet positive the products arrived within the time period of one to two weeks (which I feel is more than reasonable considering they had to come from a different country and get though customs). When I finally received the products I check them over they seem to be well made and of the high quality and as of yet I have not had any issues with them. The only thing that was a little bit of a problem was that the tracker was not updating. When I message Jco about this I received a quick and helpful response with clear instructions that said that now my delivery had arrived in the UK I should be able to track it with Royal Mail. However for some reason Royal Mail did not update their tracking system and I feel it would be wrong and unfair to lower the rating on my review to JCo based on the fact that it was Royal mail who had the issue of not updating the tracker and not the company I'm reviewing. Plus I think we can all agree that sometimes Royal Mail can be a little bit hit and miss sometimes.
Listings are misleading - One small plain earring for £80
Was unaware they were based in Singapore, so my order didn't arrive in time. I spent £80 on a set of 14k gold earrings for my partner, or so I thought, but when it arrived there was only one. On closer inspection the listing was just for one, and maybe I was naïve for not checking, but who spends £80 on one small earring?! Because it's an earring there are no returns, despite the fact it will never get used as it was just one. No way am I spending more on a match one. Save your money and go someone else. This is a scam!
Bought some ‘14kt gold earrings’ for my wife for Mother’s Day, whilst they came quick they were anything but gold. Trashy plastic rubbish. Absolute waste of time, money and effort. Avoid at all costs
Buyer beware!! I placed an order and immediately got an email from my credit card company stating the purchase was outside the United States (Singapore, specifically.) I then decided to look up reviews and found a ton of negative feedback so I emailed the “customer service” to cancel my order. It was literally 9 minutes after I placed it and they refused to cancel and refund me. I will have to dispute this with my credit card. Very poor customer service and a very shady experience.
Don't buy on here. Support better home grown smaller businesses on etsy. Quality very poor. A so called filled gold 18carat coating bracelet was very brassy and shiny and cheap looking as well as bracelet itself being flimsy. Dapped Chain Bracelet £46!!!
see photo - earrings were same material - 18k coated filled gold. earrimg are MCH better natural looking gold colour.
Bracelet is brassy and orange compared to it.
Not good and customer service refused to take a return - i would have had to pay for the return postage, and then they don't refund you, only give u store credit. Terrible shop. AVOID
Spend over £200 for free shipping. No problem at all. Jewellery received, nice enough.
Not happy when a week later I get a letter from FedEx saying I owe £43.55 in shipping/taxes.
I wouldn’t have bought £200 of jewellery if I knew I was going to be charged an additional almost £50!!!
I recently ordered several pairs of earrings and unfortunately, my experience was quite disappointing. While the jewelry was visually appealing, it was difficult to wear and keep in place. The earrings were extremely challenging to put on, and even after seeking assistance from another person, they fell out of my ear twice within a few days.
Not only were the earrings challenging to wear, but they were also too small and intricate, making it almost impossible to put them on without assistance. The lack of functionality detracted from their overall value, and I found them to be impractical for everyday wear.
While I appreciate the visual appeal of the earrings, I cannot recommend them to others due to their lack of functionality and ease of use. For those who prioritize practicality and functionality in their jewelry, these earrings may not be the best choice.
When I checked out the reviews I was so worried, however, received my goods as ordered within 4-5days. Emails to confirm despatch and delivery tracking and arrived via FedEx.
Beautifully packed and wrapped. Great products. So happy! Thanks
I panicked reading the reviews after I’d placed 3 separate orders. But everything arrived on time, I love the jewellery, it’s as described, I didn’t get charged any customs fees (UK) and the packaging is perfect to give to someone as a gift. I did find cheaper identical earrings on Etsy though, so I should have done my research but overall happy and would order again
I would give them zero stars if it was an option. No where before the payment page or even during payment do they mention they’re based in Singapore, eventually I had to pay 60% of the original price (!SIXTY!) for customs and taxes, partially because they promise a two day response time but took much longer to answer making the postage situation more and more expensive. There’s no way to contact them besides email, which as I just said takes a long time and makes you utterly dependent on their speed. Wrote them several mails explaining what I object to (the completely untransparant way they run their company in which they basically expropriate the costs of their location to their customers without being upfront about this), with no real response besides a copy and paste of their previous response which is a copy and paste of what a robot would respond to an inconvenience. Now I’ve basically spent 40 euros on a pair of earrings that I haven’t yet seen or touched yet that were supposed to cost 19 euro, or 25 including service costs and shipping costs. Also to my repeated suggestions (for future customers) to mention these hidden costs before paying or on the payment page like I have seen other companies do they did not respond to. I can only advise you to either not buy from then or be careful when dealing with this company, I feel cheated and scammed.
Received the goods within 2/3 weeks, but not before I had to pay an additional of 30% of the amount for local (Dutch) tax. I couldnt fund where the company was stated so could'n calculate upfront.
The earrings were too wide to use, couldn't get it trough at all, so want to return them. In the return process, you have to send a mail and then wait for the instructions. The sole respons I got after 3 days of waiting, came down to "you can not return". Since I also ordered two non-earring / piercing items, I should be able to at least return them. They initially even claimed that you cannot return the earring that is still in their sealed package (I bought two single earrings). Working my way trough to get some of my money back...
With the tax, the two earrings and two necklace chain extenders, I paid 80!!! euro's which is way too much.
And I cannot find were the reviews on their wabsite come from or were to write on; make you doubt the transparancy of these "great experieces".
Shortly said: rethink before you order here...
I purchased 3 pairs of earrings (2 hugger hoops and small studs) on 16/03/23 and they were delivered to me in the uk on 25/03/23 so very quick delivery from Singapore. No customs charges or extra fees and quality seems pretty good. They were expensive for the size but seem nice. Can’t say how well they wear yet but look and feel ok. Packaging was good. Unsure why they get such bad reviews on here as I had no problems at all.
After reading the reviews I was worried I wouldn’t get my package. After two weeks I finally got it! I ordered 14K Solid Gold Mini Opal Threaded Labret Earring. The thread of the earring is really long which I really like. The barbell seems to be slightly bent which is why I’m giving the review 3 stars and not 5. I’d expect pristine quality for a 14k solid gold jewelry. But overall the earring itself is super cute. And I loved the packaging of the product. I wish I can post pictures on here!!
Terrible products. Bought a set of curved bar ear climber earrings and after one use the back snapped off. So flimsy and not good quality at all. Would not recommend!
I wanted to buy several 14k gold items, but decided to read reviews first as they also do not accept returns which is against the law in the UK. If the item is not used, you can return it.
Upon checking the website, I still do not know from where exactly these non returnable items will be shipping and what kind of customs fees to expect.
It sounds like a very risky purchase that is simply not worth it.
On top of that there is no way to delete your account from their website.
Not good.
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