Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Wouldn’t even give them one star to be honest. Such a scam company. All the dresses are terrible quality and look incredibly cheap, they also take ages to come as they’re shipped from
China. None of the sizing is standard (some size 10s are way to small but other size 8s way too big?). So you would have to order multiple dresses to try on but you have to pay per dress for delivery (even though it takes weeks to come) and then you have to pay per dress to return. I ordered five dresses to try on with my friend so we could choose the best one for our event and I spent £50 just on shipping and returns. Also all of the dresses have very visible boob pads in them that you can’t remove but just add to the terrible quality of the dresses. Honestly, save your money and go somewhere else because this company is bad and will make your event look cheap.
JJ's House 回复2025-08-26
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with our products. We have our size chart. You can check our size chart to choose the right size. You may also refer to our measuring guide https://www.jjshouse.com/help/how-to-choose-a-size to see how to get professional measuring.
Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund. For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
If you do want to try on dresses, we highly suggest you check our Try-on service. For more details, please refer to the link: https://www.jjshouse.com/help/try-on-how-it-works?pos=nav-try-on-at-home
Your understanding will be appreciated. Have a nice day!
Have previously ordered from this website and the first time took about 2 weeks for delivery which was a long time considering it was €30 for delivery but it came and dress was great. Second order has been ordered for over 28 days now and despite trying to cancel the order I was told I would only get shipping refunded if I was to cancel the order(dress was not altered was standard sizing) I was then informed that it would DEFINITELY be dispatched by the 22nd of August, and that it would take another 10 days for delivery after that. Ridiculous- now I have since received another email to say that there is ANOTHER delay and will not be dispatched until the 27th bear in mind originally at the beginning this order was to be dispatched on the 20th of August and now it still has no sign of been dispatched. It’s going to arrive over a week to late for what it was needed for and I will be left with a dress I can’t return and have no need for but I still have not got it!! How can it take over a month for one dress to arrive. Customer service emails have just lies upon lies at this stage I will not be using again and will be informing people to stay away from this site. Very unhappy customer and to no end I’m left without a dress and a refund.
JJ's House 回复2025-08-25
Thank you for your update.
We checked that your order was placed on August 14th and the items you ordered need about 9-11 days to make. The order has been shipped out on August 26th and is in transit now. We suggest you keep an eye on your shipping information and hope you can receive it soon.
Have a nice day!
Thank you to all who left their genuine reviews it saved me from buying and the headache and stress from dealing with such company.
Sorry the poor service happened to you surely you can complain to your bank, PayPal or fair trading 🙏
JJ's House 回复2025-08-22
Thank you for taking the time to leave us a review.
Unfortunately, we were unable to identify your order information and it seems that you haven't placed an order on our website. We suggest you contact our customer service if our customers have any problems with their services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I purchased my Junior prom dress from JJ’s House and absolutely loved it! As a plus-size teen, I felt quite disheartened after shopping for a prom dress and finding nothing in my size. However, as soon as I returned home empty-handed, I was determined to find my dream dress. JJ’s House made that dream a reality! Although the shipping took a bit longer than anticipated, the dress arrived on time and in perfect condition. I couldn’t have been happier!
JJ's House 回复2025-08-21
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
The process was easy. Only thing is I wish you had more sizes for try-ons.
JJ's House 回复2025-08-21
Thank you for your review.
We are honored to hear your compliment on our Try-on service.
Please understand that the try-on dress is currently unavailable in all sizes due to limited stock. Here are some alternative solutions to address your concern:
1. Explore other try-on dresses available in your preferred size
2. You can also purchase the full-priced dress
3. You may use our "Notify Me" feature to get timely updates. You will see this feature after choosing your preferred size and color.
We appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
I think this company are profiteering. They charge exessive amounts for delivery and are profiting off it. They charge at least £5 per item, yet they all come crushed into one box. Then to return it cost of £20 despite, again, it all being in one box. I was informed by a Post Office employee that this was way over what I would pay myself as an individual person sending this item, and that doenst even consider the cost these companies actually pay with their pre-paid agreements and posting contracts. Their customer service is beyond poor, ignoring emails for 15 days, and the quality of their items isn't great - it's not high quality, but cheap looking, and they are all delivery squished into small cheap packaging causing them to pour out of their bags and be delivered crumpled.
JJ's House 回复2025-08-19
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Your understanding will be appreciated. Have a nice day!
Firstly I wrote a negative review on jjs house about a dress I reviewed they accepted positive feedback from another dress but the negative review looks like it still pending , secondly bought a dress for my niece she wore it 2 hours and it started to fray at the bottom , was told to email customer service still awaiting a reply, will not be having my custom again , the dresses turned up squashed into bag and then put into a small box .
JJ's House 回复2025-08-18
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Dresses were very poorly made and needed to be altered so they didn't look so awful. Horrible company to work with.
JJ's House 回复2025-08-18
Thank you for taking the time to leave us a review.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I love this website and the products they have to offer but there is two major downfalls, every time I try to order something from here it just won’t accept my payment. It just says there’s a problem and I end up having to use after pay to complete my purchase. And the other down fall is shipping takes quite a bit
JJ's House 回复2025-08-15
Thank you for taking the time to leave us a review.
We are sorry to hear that you have met such a problem with the payment. We suggest you contact our customer service on time if you have any problems with your payment next time.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
My experience was good, but I wish you had more for plus size women or at least for the ones who have a wide back or bottom. Prize is a little higher than expected.
JJ's House 回复2025-08-15
Thank you for taking the time to leave us a review and suggestions.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience and we have transfered your suggestion to our related department. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Im not one for reviews or complaints but I have to say on this occasion.
Received my order for my Mums Mother of the Bride outfit.
It arrived squashed and screwed up in a bag that is too small. Ive took it out and it looks like ive pulled it out of a bin. This is a £170 outfit for a Wedding...it should arrived hanging on a hanger in a long polythene bag. Instead it looks like a cheap order from Shein.
Your are a company that provides for outfits for important events that mean something to people. So at least put the effort into to making their outfit look suited to that. The way this outfit has arrived makes me feel like im being ripped off for the price it has cost as there is obviously no care put into its worth. Pretty disgusted really. Bad service JJ House you need to step up.
JJ's House 回复2025-08-13
Thank you for taking the time to leave us a review and suggestions.
We received your complaint and we are sorry to bring you all the unhappy experience. Please refer to the steps below to remove the wrinkles.
1) Hang the dress and the wrinkles should disappear after a while.
2) If the dress still has wrinkles after several hours, try hanging it in the bathroom during a hot shower. But please ensure that you do not wet the dress.
3) Stubborn wrinkles can be removed with a warm iron. Keep in mind that high temperatures may damage the fabric of your dress.
NOTE: Before steaming, use distilled water and clean any rust or particles from inside the steamer first. You may want to test the iron first or place a clean cloth between the iron and the dress.
Hope the solutions above help you. Have a wonderful day!
Cheap looking dresses, poor service, terrible refund process
I think for uk customers in particular it has very poor service. I ordered two bridesmaid dresses (one via my bridesmaid and one myself) the one my bridesmaid ordered was made to measure and despite my bridesmaid entering it all correctly and checking three times according to the instructions, all the measurements were wrong when it arrived and the material was cheap looking. Only after a battle would they give a 50% refund because it was “bespoke”. I immediately cancelled the other dress which had not been shipped (from China - very long lead time) and again they offered a partial refund, again after a fight with customer chat bots I did manage to get a full refund but it was so much stress in the lead up to the wedding, better to use high street uk shops in my opinion. The price does not in any way reflect the quality which was extremely poor all round - product and service. Avoid.
JJ's House 回复2025-08-12
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We checked that the customer size dress was made according to the measurements you provided and we also provided you the measuring pictures of the dress before it is shipped. Given the uniqueness of and the cost of a personalized product, we have had your agreement that personalized items cannot be returned (quality issue is exempted) before you place the order. Here are more details: https://www.jjshouse.com/en/help/returns-refund
Thank you again for your understanding.
2 stars because they do not post reviews on their website that are below 4 stars. I know this because I reviewed two dresses at the same time- they posted the positive review on one dress but did not post the 3 star review on the other dress. Beware!
JJ's House 回复2025-08-12
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I was disappointed in my experience with JJ's House…
I was disappointed in my experience with JJ's House. Their dresses are expensive and even after you sign up for the rewards program the deals are not worth it. They do not offer free shipping, and you cannot use multiple discounts at a time. The four ties we ordered for my brothers and Dad on my wedding day were terrible quality. They felt cheap and were impossible to tie even for the most experienced of men. I will not be recommending JJ's House going forward and I am surprised at how many people do.
JJ's House 回复2025-08-08
Thank you for taking the time to leave us a review and suggestions.
We received your complaint and we are sorry to bring you all the unhappy experience. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I liked the opportunity to order three different outfits to try at home for a small charge. I am trying to find an outfit for my Granddaughter's Wedding next year and I have found what I want - just need to sort out the correct size!
JJ's House 回复2025-08-05
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
DO NOT BUY from this website.. I don’t think the delivery time was ever going to be on time. I received my dress 2 weeks too late and obviously then I don’t need it anymore. They respond to e-mails with “everything is going as planned” but if you ask for a real answer and help they stop responding. The dress looks cheap and the refund doesn’t even feel as a refund because on top of the huge delivery fee they deduct even more money from your refund. I read bad reviews and I went and bought it anyway because the dress looked pretty on the AI model (totally my fault bc why would I even fall for a company that needs AI models to show their dresses.. :(
JJ's House 回复2025-07-31
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Expensive shipping + personalised dress doesn‘t fit
Shipping is way too expensive. I don‘t understand why you have to pay so much shipping for each dress even though it is the same parcel. Plus, non of the personalised dresses fitted correctly.
JJ's House 回复2025-08-01
Thank you for taking the time to leave us a review and suggestions.
We are always working with the most trustful delivery companies and the shipping cost depends on the weight of the items you order, the shipping method you choose, and the delivery destination. Considering the competitive price of our products, it's still quite cost-effective to purchase from us.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
extremely unsatisfying experience ….
Ordered from JJs house almost a month ago. Expected delivery changed twice and is now looking at changing a third time. Very poor customer service replies.
Was meant to receive my dress on the 21st -28th of July for an event on the August bank holiday I still have not received it and judging by the tracking, will not .
I paid 28 euro per dress for shipping .
I would not recommend this site.
I understand busier times show longer wait times . This should be displayed on the website , not giving false delivery wait times
Extremely upset and disappointed
JJ's House 回复2025-07-30
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Horrendous customer service - quality issue no refund
Horrendous customer service. I had ordered 3 bridesmaid dresses (customs sized) , of which 1 had a defective zip. Submitted the refund form on their website with photos - no reply.
Emailed them directly and got a response “ We are sorry to learn that our product doesn't meet your expectations. However, we carefully made the item according to your requirements. Also we highly suggest you can apply a tiny amount of lubricant—like Vaseline or olive oil to make it smooth or if necessary, you can consult local seamstress to fix the zipper directly.
Given the uniqueness of and the cost of a personalized product, we have had your agreement that personalized items cannot be returned (quality issue is exempted) before you place the order. Here are more details:”
Clearly it is defective , that is why I asked for a refund. We have tried the suggestions and the zip won’t even budge a bit.
Honestly will never order from this site again.
JJ's House 回复2025-07-29
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I measured myself very carefully and fit the exact parameters of a size 14, according to measurements, even though I have never needed a size that large. Well, the dress arrived all wadded up and stuffed into the tiniest of boxes. For the price, I expected it to come nicely packaged in a garment bag. It was too large. It was scratchy and looked cheap. And you can imagine all of the wrinkles from being stuffed in a tiny box. On the bright side, the color was exactly what I expected. The return process was okay, except for the fact that it took awhile and out of a purchase of $243 I received $214 back.
JJ's House 回复2025-07-29
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Your understanding will be appreciated. Have a nice day!
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