Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Ordered some bridal shoes and they couldn't even fit a child? These shoe sizes are incredibly wrong!
JJ's House 回复2025-11-19
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I would not recommended buying from JJ House.
Expect a very long wait for your items.
Not true to size.
JJ's House 回复2025-11-19
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I have ordered some swatches. The tracking code says no data can be found. I have given it a week and I have no communication from JJ’s House or the tracking company to update me on where my parcel is. Also the app is awful, there is a big white box at the top blocking everything.
JJ's House 回复2025-11-17
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Not impressed how it’s cost me £25 for ‘try on dresses’ which were all sent back straight away. Apparently covering the costs of the warehouse. You may as well order full priced items to ‘try on’ and get a full refund. Doesn’t clearly state this when ordering the try on dresses either. Now I’m £25 down and nothing to show for it. The dresses weren’t fantastic either unfortunately. Can’t say I’ll be using this company again. Emails are all generic too. The response I had to my email is exactly same as the ones on here.
JJ's House 回复2025-11-17
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
Kindly note the try-on cost is not refundable. The price you paid for the try-on service does not go towards the cost of the final order and is not refunded upon the return of the try-on dresses. It covers processing and the careful handling by our warehouse team. While non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making your final decision. You may refer to our try-on return policy: https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6
Your understanding will be appreciated. Have a nice day.
It was very easy to order and the product arrived within a couple of weeks and it fits perfectly.
JJ's House 回复2025-11-09
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Dress took ages to come and when I tried to sent it back to change sizes I was charged £11 although it was only going to Birmingham from Cardiff!
I emailed to ask why the return was so much and was ignored,
Won’t use them again
JJ's House 回复2025-10-29
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I bought 2x scarf pashminas to wear at a wedding. Despite the website claiming to have a central London address items took around 2 weeks to arrive from China and postage could not be expediated.
Items were delivered in an awful state as had been squashed and bundled into a a tiny, unsuitable box and were of very poor quality so were returned for refund.
JJ's House 回复2025-10-23
Thank you for your updated information.
We have a physical store located at 22 Eastcastle Street, London W1W 8DE, UK. For more details, please refer to this link: https://www.jjshouse.com/shop/store.
Please note that most items on our website are shipped from overseas warehouses, as we do not have all styles available in our physical store.
Regarding the packaging issue you mentioned, we are doing our best to minimize shipping fees for our customers' orders. We have also reported your concern to our logistics department.
Thank you for your understanding.
I wouldn’t even waste your money it’s been months and I am still waiting for a refund and do not reply to emails. DONT WASTE YOUR TIME appalling service 😔
JJ's House 回复2025-10-23
Dear Customer,
I hope you are having a great day. We received your complaint and sincerely apologize for your negative experience.
We have verified that the refund for the two returned items was issued the day after your return was received. If you have not yet received the refund, we recommend contacting your bank to double-check on this matter.
Thank you for your cooperation.
terrible refund policy. im stuck with a 300 dollar dress that doesnt fit and they will not refund me or accept a return. I havent even received it yet but didnt matter! 0/5 for me
JJ's House 回复2025-10-23
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
My daughter was getting married, and I was looking for a mother-of-the-bride wedding gown. The Macy's personnel shopper went and ordered a dress from them. Unfortunately, the gown did not fit and had to be returned. My biggest was when the credit was less than what was originally paid. The company claims the difference of approximately 15% of the original price was a restoration fee, shipping, and handling. I think that this is a highway robbery.
JJ's House 回复2025-10-21
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Took weeks for the hat to arrive. So to late for the event. Made it really difficult to return with pop ups blocking key buttons and then they make you download and print return labels and barcodes. Too much faff so donating hat to charity and will not order from here again. A lot to be said for good customer service. It’s important.
JJ's House 回复2025-10-17
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I’m very disappointed with this company. It’s not clearly stated that you don’t get your fitting fee refunded when returning the dresses. They claim it’s to cover shipping costs, but there’s no way the shipping actually costs as much as the so-called “fitting fee.” Had I known this beforehand, I would never have ordered 4 dresses in different sizes from them.
On top of that, they’re now trying to claim that I didn’t return all the dresses — which I absolutely did. It really feels like they’re trying to squeeze extra money out of their customers.
This is not a trustworthy company. I strongly warn everyone against ordering from them!
JJ's House 回复2025-10-16
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
Kindly note the try-on cost is not refundable. The price you paid for the try-on service does not go towards the cost of the final order and is not refunded upon the return of the try-on dresses. It covers processing and the careful handling by our warehouse team. While non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making your final decision. You may refer to our try-on return policy: https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6
Your understanding will be appreciated. Have a nice day.
I painstakingly took my measurements for my custom-fit dress for my daughter's wedding, but it seems that only the width measurements were used. I am nearly 5' 10", and the dress was cut for a much shorter woman. The darts on the bustline landed 3" above my breast when they should have been below my breast and pointing up. The dress landed above the knee when it should have covered the knee with the top layer extending a little longer below the knee. When I messaged customer service, they took a week to reply. One of the things they told me was this: "For future orders, please specify your desired dress length in the "Order Note" section during checkout to better meet your preferences." If this was something that needed to be done in addition to providing all of my detailed length and width measurements, then that should have been included in the instructions for ordering a custom-fit dress. Customer service offered me a 10% discount on a future purchase, which is insulting. I have no dressy occasions coming up, and I certainly wouldn't order another dress from JJ's House after this experience. I would like a refund on my dress, or at least a significant partial refund.
JJ's House 回复2025-10-14
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
We checked with our makers and confirmed that your dress has been made according to the measurements you provided. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
The products are as pictured on the website, but the shipping method sure could use some improvement. My expensive wedding dress and bouquets were merely STUFFED into a SMALL box, which resulted in a very wrinkled wedding dress and scrunched flowers. I am disappointed in the shipping choice of such expensive products - especially my wedding dress, which is for my once in a lifetime day! It was disrespectful to shove it into a tiny box and destroy it’s appearance. Now I have to have it professionally steamed in an attempt to remove the wrinkles and creases. Very disappointing to say the least.
JJ's House 回复2025-10-14
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please understand that we are trying our best to reduce the shipping fee with the package of your order.
Please refer to the steps below to remove the wrinkles.
1) Hang the dress and the wrinkles should disappear after a while.
2) If the dress still has wrinkles after several hours, try hanging it in the bathroom during a hot shower. But please ensure that you do not wet the dress.
3) Stubborn wrinkles can be removed with a warm iron. Keep in mind that high temperatures may damage the fabric of your dress.
NOTE: Before steaming, use distilled water and clean any rust or particles from inside the steamer first. You may want to test the iron first or place a clean cloth between the iron and the dress.
Hope the solutions above help you. Have a wonderful day!
I placed an order at JJ house because I needed an outfit before the 14th of October. I paid an extra $32 for faster delivery plus the outfit which I thought was a little overpriced.. meanwhile it says this company it’s based out of Ohio so I figured it’d be a quick delivery either way to Miami. when I placed the order online the delivery date changed instantly longer , seconds after I ordered it , from Oct 2-6 to now 11-17 of October which I thought was really strange so I reached out to the company, it took three days for them to respond. My outfit is currently still processing the last two weeks. I reached out to them. They put my outfit on pause supposedly without confirming it or communicating with me., I left him five messages still no response I asked for a refund still no response. I spent $138 +32 for faster delivery you do the math this company is horrible. AVOID at all cost I am a lawyer so I will investigate this company because this is a drop shipping company or it may be a scam company. I highly highly would avoid this company at all cost! especially if you’re planning a special event a wedding a christening or whatever you’ll be lucky if you get the outfit may take up to 2 months!
JJ's House 回复2025-10-08
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
We are wondering if you could tell us where you find the information that shows our company is based in Ohio so that we can check for you better. We are also willing to inform you that we have stated our company address at the bottom of our website, we suggest you check that in detail.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
The dresses appear to be of good quality but ordering the same fabric and same color in a different style dress WILL NOT necessarily match the other dresses. I contacted the company prior to ordering bridesmaids dresses and they GUARANTEED they would all match and they DID NOT. Needless to say I’m really mad because we didn’t find out until the day of my wedding, when we all got together to get dressed! I would not purchase from them because of this.
update: JJsHouse has been asking for an order number, and referencing my email address to locate my order, but this was an order that one of my bridesmaids made. My bridesmaids all ordered tea length, navy, satin dresses and I called and JJsHouse guaranteed that the material of this specific dress (listed below) would color match all the other dresses that were satin and navy--I called because it doesn't look like the others on the website. The dress is this:
Scoop Cap Sleeve A-line Satin Midi Dress for $59, in navy color, satin material.
JJ's House 回复2025-10-08
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
We have checked the email address you provided and noticed that the dresses placed under your email are not in the same color, so we are wondering if you could tell us the details of the color difference you mentioned. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered two sets of try before you buy. I got the first 4 no problem tried and returned them. Easy. Ordered 4 more, got only 2, contacted them told them only got two, had to take pictures of everything send to them. They say they sent them so if I don't return them I get charged. I NEVER GOT THEM. So I am going to charged more than $400 for something I never got and somehow that is supposed to be OK. Their only recourse was to offer me a coupon for a future purchase. I will never buy from this company again. I would not recommend using them.
JJ's House 回复2025-10-08
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I brought my jumpsuit for a RAF officer summer ball. but as soon as i opened the box the smell of drugs was so strong i had to put it outside and left it ....so disappointed.
This was my second purchase, I certainly wo t be buying from here again.
JJ's House 回复2025-10-08
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I ordered in April for my child’s wedding event. The package was marked delivered on May 5, 2025, but I never received it. The proof of delivery photo was not my address, and no notice was left. I contacted the carrier many times and even filed a police report.
JJ’s House refused to help, saying the “inquiry deadline” had passed, and ignored my request to escalate. Very disappointed with their service.
JJ's House 回复2025-10-02
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
We checked that your order was delivered in early May, but you contacted us almost 2 months later after that date. Please understand that an investigation with the shipping company has a time limit, we can only start an investigation within 30 days after the order was delivered.
Your understanding will be appreciated. Have a nice day!
I do wish I could give negative stars. I ordered my bridesmaid's dress on September 10th for a wedding at the end of October. The ETA of my dress was September 24th. On the 25th, I checked its tracking, and it stated that it had been in NJ since the 19th due to unpaid postage or some other issue. I sent in a request for customer support, and they just sent me a link to a more detailed summary of why it had been stopped. I then called the USPS and talked to someone, gave them all the info, and, to my dismay, they said that not only was there no postage on the package, but it was also addressed to a different state. I have tried to get in touch with people from JJ's since and have had no response, so I thought I would leave a review to save people a headache.
JJ's House 回复2025-09-30
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
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