Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Had a custom made jumpsuit delivered...not sure whose measurements they used but they certainly weren't mine...one of the legs could've been a flowing maxi dress on its own! Hoping a local seamstress can fix it and make it wearable! Won't use again!
JJ's House 回复2026-03-18
Thank you for taking the time to leave us a review and suggestions.
We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I have had 4 experiances with this company and I have been disappointed and frustrated every time.
1) I placed and order totalling £396 (including £45 for postage) and returned everything but 3 items (which cost me an additional £50 postage) which I was furstated by but reasured that I was going to get some money back. I chose to return so much because the white dresses where poorly made and completely see-through. A month later though, there was no money in my account and despite going to the company numerous times they never said a date that I would recieve payment by. I recieved a tracking notification but no number to track the returned parcel with. Luckily, I placed this order on my credit card so I contacted the company (after a full month of waiting for a refund and informing JJ House that I would raise the dispute in a week unless they responded to my emails) and disputed the charge and received a full refund that way.
2) I ordered a wrap cover for my wedding. I saw it was reduced to £11 and thought, go on. Let's give it a go. I recieved the wrong item - they sent a veil. I was offered a refund but I tried to get the company to send out a replacement so it was the correct item but I was repeatedly told there were none in stock. I accepted the redund (although at the time of writing this, I have still not recieved it.
3) My goodness, I found the exact same item (as point number 2) in stock on their website! I ordered it but was told it wouldn't arrive in time for my wedding (a shame but what could I do) so I asked for a refund and it was accepted (my only good dealing with the company - but again I still haven't recieved it).
4) BUT WAIT I found the exact same item on sale again and yay - it would be delivered in time!! With haste I ordered the wrap cover and the package was delivered 6 days before my wedding. This leads me to believe that the clothing they sell at full price is posted through international shipping and the sale items are not. Anyway, I don't know why I ever trusted this company (more fool me) because it wasn't the correct item yet again. It is a wrap cover but instead of it being cropped the front is cropped and the back is floor length. Again, an incorrect item so now I'm left with lots of tat I don't want.
I will never use this company again. My sister also ordered a dress and they got all the measurements wrong. She is getting married next year and we are informing everyone not to be persuaded by the cheap prices. I have already been in contact with the customer service several times so this review is not for the company - this is to ensure no more customers are scammed.
If you use this company make sure you purchase with your credit card where you are able to dispute lack of refunds.
JJ's House 回复2026-03-17
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
My dress has said it’s been delivered it has not looked everywhere and checked with neighbours and they haven’t received it no one knocked also. I’ve emailed them but no reply. I have a wedding coming up in 2 weeks I’m not happy at all.
JJ's House 回复2026-03-11
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We checked that your order has been delivered on March 10th and our customer service have provided needed information for you to check. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a try on at home. Peacock. They sent me emerald and said no to my refund cause it was an old roll of fabric?. Well its emerald still NOT peacock. The color didnt change. Your roll was . Not my fault. Probably not the only one to get an EMERALD dress that should be Peacock. If its OLD fabric. DONT SEND IT TO YOUR CUSTOMER. Mostly feels like this company DOESN'T want to give me my refund. Who cares if its thr try at home. Its the principal. Go to Azazia.. save yourself this bs. I have pictures of this mistake that they aren't taking responsibility for. This is really annoying 😑
One un happy 1st time customer
JJ's House 回复2026-03-10
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We checked that you have accepted our customer service's solution on your case and if you have any further questions, please feel free to contact us again.
Thank you for your understanding in advance. Hope to hear from you soon.
Their sizes are terrible and charging over £15 for delivery AND charging me for return is a rip off. Won’t shop here again. No choice for QR code for return either. Very outdated system compared to other retail online stores.
JJ's House 回复2026-03-10
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Ordered a dress and accessories for my fiancée for our wedding, hasn't show up well past when we were told they would have it there only to find our order wasn't even going to show up within a months time of when they said it would arrive, so we wouldn't have the dress until after the wedding. I guess they lost our package in transit somehow, and now we have to find an alternative since this service was not even close to dependable... The customer service is also horrendous and very unhelpful, we've had multiple inquiries only to be told after a few attempts that they don't even know where the package is at. It currently has been 15 days since the last update on tracking of the shipping process and currently looking to get a refund since we won't be receiving the product in time for the event it was ordered for..
JJ's House 回复2026-03-09
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
SCAM!!!!! I spent hours trying to pick the right dresses, added them to my basket and checked out and it said everything is out of stock. I then went back to the website and picked something else and same thing. What a waste of time. Avoid at all costs.
JJ's House 回复2026-03-09
Thank you for taking the time to leave us a review and suggestions.
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We suggest you contact our customer service on time if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I used their try before you buy option and that was a good experience. However, when I decided to pick a dress and get it made to order it was a disaster. I took the measurements as requested by their guidelines. All I needed was the hem shortened and the chest area smaller. When I got the dress, the sleeves and chest area were significantly smaller than when I originally tried on the sample dress. I could barely put it on. I contacted the company and they said they changed the measurements of the sleeves and upper portion of the dress according to the dress proportion. Now the breast area has a big crease that I'm going to have to figure out how to fix. They should also ask people to measure the other parts of the body if they are going to make changes that are not requested. The dress was pricey already, I had to pay them to get it altered and then it still didn't fit. They gave me a 30% credit but that didn't even cover the alteration I had to do again at a tailor. It was a very frustrating and very disappointing experience.
JJ's House 回复2026-03-03
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please kindly note that our try-on dresses follow the standard size chart, while customized dresses are made exactly according to the measurements provided at the time of ordering. Additionally, the sleeve measurements were made based on the size ratio of the other measurements you provided.
We checked that our customer service has contacted you and provided you a solution, which you have accepted. We suggest you contact our customer service on time if you still have any problems with their orders or services.
We thank you for your understanding in this matter.
Expensive to return items - £28 I lost from returning 2 items in same package…I think that is unacceptable. Wont order again.
JJ's House 回复2026-02-24
Thank you for taking the time to leave us a review and suggestions.
Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I used their try-on scheme for a few dresses. Which didn't suit me, so I returned them within the time period they specified.
I had to chase them to see if they had recieved the dresses and I didn't get a refund for the dresses. Even though it states on their website that it is free to ship and free to return.
Still waiting for a response from their customer services. Not great.
JJ's House 回复2026-02-24
Thank you for taking the time to leave us a review and suggestions.
Kindly note the try-on cost is not refundable. The price you paid for the try-on service does not go towards the cost of the final order and is not refunded upon the return of the try-on dresses. It covers processing and the careful handling by our warehouse team. While non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making your final decision. You may refer to our try-on return policy: https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Do not use this company for your wedding!!! I received 6 bridesmaid dresses on 2nd February. I had my fitting on 20th Feb with my Bridemaids. Upon opening the dresses all of them had faults but one had obvious faults. The fabric was totally snagged down the front. I emailed to exchange the one dress. They said they can't return or exchange because it's out of the 14 day window... This is against consumer rights laws which is 30 days for faulty items. The company are very unapologetic. They also have no easily accessible customer service.
JJ's House 回复2026-02-24
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. But we do believe that you have read our return policy before you place the order, which is requested before our customers pay for the orders. Here is the link to our policy for your reference: https://www.jjshouse.com/en/help/returns-refund
Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your understanding in advance.
Poor quality. Poor choice of styles in store. Even poorer customer service skills by staff member!
I had half a dozen dresses in my basket but decided to drive the 20 miles to visit the store in London. 2 assistants sitting at the back of the shop. Barely acknowledged us as we entered. I showed the dresses in my online basket. Of the 6 styles only ONE was available to try on. (SO glad I hadn’t paid in advance to book an appointment!!)
She then showed me online, what they had available in my size to try on, NONE of which were anything like the 6 I had shown interest in. She wasn’t rude, but she was completely disinterested in ANY form of customer service or even simple help! I was looking for a dress for myself, (mother of the bride). And then for 6 bridesmaids. So a potential sale of over £1000.00.
Honestly, the quality of the fabrics on display is poor. The one dress I did try on had large sequins on it. At least a dozen of which were on the changing room floor just from trying it on. Imagine how many you’d lose moving around in it 🤦🏻♀️.
All in all, absolutely nothing good to report. EXCEPT, the absolute knowledge that buying from them online, I’m still going to receive poor quality fabric dresses that simply ‘look cheap’. Better off buying the same quality at 20% of their price from a well known site that sounds like EMU 😂. I imagine the JJ dresses are made in the same factories anyway!!
EDITED TO ADDRESS YOUR RESPONSE.
Whilst I appreciate you may not carry all styles in store, there was literally ONE dress for me to try on. One! Had I paid a £20 booking fee for an appt, only to have 1 dress available to try on, I would not have been happy. I’m a size 16 so wasn’t asking for something outside the norm. Shocking waste of my time!!
JJ's House 回复2026-02-14
Thank you for taking the time to leave us a review and suggestions.
We hope you have a nice day. We sincerely apologize for the unhappy experience you had at our local store. Please be assured that your complaint has been reported to the relevant department. Due to space limitations, our store can only display a limited number of dresses in various colors and sizes. We are more than willing to assist you if you would like to learn more about our products.
To help you better, please use the appropriate channels on our website.
Thank you again for your time.
Saw a number of dresses I was interested in on J J House website for a wedding and sent an email including examples of the dresses to book an appointment in London three weeks in advance. No response until over a week before I was due to travel. The store said they had been extremely busy and the dresses I wanted were not in store. Decided to order two sizes of the same dress online and paid over £500. Quality was absolutely not as expected in the picture. Badly sewn and very poor synthetic quality material. Waited over three weeks for delivery. Feel badly let down and misled.
JJ's House 回复2026-02-14
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services. Please be assured that we will solve the issue properly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Horrible place. The owner is totally unprofessional and the atmosphere was bad
JJ's House 回复2026-02-12
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I bought two childs bridesmaid dresses and £51 each, both of them lasted no more than an hour are the straps broke because the strap fixtures are made from PLASTIC! JJ's house are refusing to do anything because it happened after 14 days of purchase. Cheap tat sold are high prices.
JJ's House 回复2026-01-27
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Expensive shipping, poor quality, returns took weeks to pay you back, poor customer service, see-through dresses. I ended up keeping 1 item worth £10 but spent £45 on initial shipping and £50 on return shipping. Absolute scam of a company.
JJ's House 回复2026-01-25
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I have ordered 4 bridesmaid dresses from JJs house, which are supposed to be satin blushing pink and exactly the same colour. Unfortunately they have all arrived and are very different so I now cannot use them. Customer service keep closing all my tickets and have not responded to any emails to help rectify this. I am very upset as my wedding is fast approaching and I now cannot see to get an exchange or a refund.
JJ's House 回复2026-01-21
Thank you for your update.
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We checked that the three orders are not placed in the same time or in the same order, so the dresses are made from different rolls of fabric. Please understand that slight color variations are unavoidable. Please be assured that our customer service has contacted you and hopes to solve the issue properly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Do NOT touch this company!!!
I purchased five bridesmaid dresses all the same colour sage green, I ordered the dresses by their size measurements. Paid hundreds and then when the dresses arrived, three were blue and two were dark green! Two of them the zips were damaged, material awful and one of the sizes was more like a tent, baggy and nothing like the photo! Unfinished seams, not good quality at all. So contacted them to be told because I'd accepted a different dress on the order as no refund (this white one was awful to, it went straight into the bin) they wouldn't refund or do anything about it, I had to go through klarna to get resolved, finally agreed to 40%off of 4 of the dresses and a full refund on one being returned and here we go again, they've under refunded what I paid for the dress! They're unprofessional con artists. Don't waste your time, money or mental health! I should have been fully refunded for the whole order.
JJ's House 回复2026-01-21
Dear Customer,
I hope you're having a nice day. We have received your complaint, and we sincerely apologize for the unsatisfactory experience.
Upon reviewing your order, we found that some of your dresses were final sale items, while others were custom-made. As these items were produced at different times and with different rolls of fabric, slight color variations may occur.
We also noticed that our customer service team has been in touch with you, and you have decided to keep the majority of the dresses while returning one. Please check your email for any further updates. If you have any additional questions, don't hesitate to reach out to us again.
Thank you for your understanding
Dress in terrible condition, customer service a joke
I used the try-on program to order a dress for my daughter. It arrived covered in stains and reeking of perfume - clearly used for an event and returned. When I contacted customer service I received a canned response saying they were sorry for the inconvenience and I could return at no charge. Well yeah, that’s the point of the program! So I paid $10 (non-refundable) to try a dress that was in awful condition, have to go out of my way to send it back, and if I want to reorder a dress in maybe new condition, I have to pay the shipping and it might not arrive in time for the event.
Update: I received a response that the try-on program is to see the colors and try the sizes so they may come with imperfections. This is not how it is advertised, considering the website says if you want to keep the dress you tried on you pay for it with % discount. If they are going to make it a habit to send used dresses not worthy of keeping it should be stated in their policies for the program.
JJ's House 回复2026-01-18
Thank you for your update
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We checked that our customer service has provided you a soultion but it seems that you haven't given them a reply. Please check your email and reply us with your decision.
Thank you for your cooperation in advance. Hope to hear from you soon.
They are a complete scam. Do not purchase from them. They will cheat you out of your money and refused to refund for standard dresses. It is a complete scam - please do not purchase from them!! They will try and ruin your wedding and have no care whatsoever.
JJ's House 回复2026-01-14
Thank you for your review. We are sorry for the inconvenience caused.
We checked that your order was confirmed on January 7th and was suspended on January 12th after you requested a cancellation. Please note that since the dress you ordered is made from scratch, which means that your dress has been started for about 5 days.
Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
For more details, please refer to the cancelation policy stated on our wesbite:https://www.jjshouse.com/help/order-cancellation-policy
Thank you for your understanding.
AZAZIE
Missacc
STACEES
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