Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Hidden order hold, poor communication, and no accountability
I ordered a custom size dress from JJ's House because I wanted to avoid exactly this kind of stress. I chose them over cheaper competitors because they present themselves as moire premium, more reliable, and better organised. Based on my experience, that image did not match the reality at all.
I provided all required measurements with my original order, including the bust measurement of 97cm. After placing the order, JJ*s House contacted me again to confirm the bust size. I replied the same day and clearly stated again that the measurement to use was 97cm. I also added a note that the measurements naturally vary, in case this was relevant for tailoring, but the actual size I gave them for the dress was clearly 97cm.
Despite already having this measurement twice, JJ's House stopped the entire production process. I was never properly informed of this. Their later email went into my spam folder but I repeatedly checked my account on their website to make sure the order was still moving forward. I checked about every two days because I needed the dress for a specific date. The order status always showed "processing". There was no clear warning, no "on hold" status, and no obvious indication in the order overview that production had stopped.
I only found out by accident when I noticed a separate tab in my profile called "Tickets". I did not even know there was a ticket open. That is where I finally saw the messages saying the order was suspended and delivery could be delayed. There was no clear notification in the normal account area and from the customer size everything looked as if the dress was being processed normally.
What makes this especially frustrating is that this was not the case where I forgot to provide the information. I sent JJ's House the measurement twice. First, I entered it with the original custom size order. Then when they asked again, I replied the same day and stated 97cm again. The fact that I also mentioned natural variation as additional context does not change that I had clearly given them the size to use. Instead of handling this properly they treated it as if I had not confirmed anything, stopped production, and later framed the delay as my fault.
I needed this dress by Mai 13, which was within the original delivery range when I ordered. Because they had held the order for so long, they then told me that it would arrive around May 26, far too late for my event. Their proposed compensation was only a small coupon or a 5 percent refund, despite the fact that their own system and communication process failed to make the order hold clear.
If you need a dress for a fixed event, be very careful. My experience shows that JJ's House can put an order on hold without making this clearly visible to the customer. The order status in my account still showed "processing", so there was no obvious way for me to know that production had actually stopped.
This is exactly the problem: if it happened to me, it can happen to you too. Their follow up emails landed in my spam folder, which can happen with any email provider. I also suspect that the amount of marketing emails I received from JJ's House after placing my order may have contributed to this. They sen me marketing emails almost every second day, and after a while their messages started being classified as spam.
That makes it even more important that critical order updates are clearly visible int he customer account. In my case, they were not. The website still showed my order as “processing”, while the actual issue was hidden in a separate “Tickets” section that I only found by accident.
For an order connected to a wedding, graduation, prom, or any other fixed event, this is a serious risk. You may believe your dress is being processed, while in reality it is on hold and you have no clear warning. By the time you notice, it may already be too late.
In the end, because I still urgently needed a dress, I ordered from Azazie instead. They shipped the dress to me within four days, and it arrived perfectly. That made the JJ’s House experience look even worse, because it showed that reliable service and fast handling are absolutely possible.I returned the JJ’s House dress because it arrived too late to be useful.
I ordered from JJ’s House because I thought paying more would mean better service, clearer communication, and fewer delivery problems. That was not my experience. If you need a dress for a fixed date, I would not rely on JJ’s House.
Edit: JJ’s House, my order number is 8447255101.
Your suggestion to contact customer service is not fitting, as this review is about the customer service interaction I already had with your team regarding this exact order.
JJ's House 回复2026-05-06
Thank you for your review. We apologize for any inconvenience this may have caused.
We double-checked the emails between you and our customer service and noticed that we have confirmed the bust size with you twice, the first time you replied to us with an unconfirmed measurement, as you mentioned it changes for some reason, that's why we confirmed with you the second time with the measurement. But we are sorry as we didn't receive your reply in time, which has suspended your order.
We checked that the order has been canceled and refunded. We sincerely apologize for the inconvenience caused again and hope you could confirm that to make sure the dress will be made in the correct size, we need the confirmed measurements provided by our customers.
Thank you again for your understanding.
Zero Accountability – Failed Delivery & Refused Refund
I am beyond disappointed with Jjhouse. I ordered a custom dress that was supposed to arrive 1.5 weeks ago, yet I still have nothing. They used a shady delivery service called UniUni that lacks access to U.S. military bases or gated communities—a massive oversight for any reputable business.
Despite the delay being 100% their fault, they are refusing to issue a full refund and continue to give me the runaround.
My event is this week, and I am now forced to scramble to find a local replacement. If you live on base, gated community or expect professional service, stay away. They do not honor their delivery timelines or take responsibility for their mistakes.
It's been a day and a half since jjhouse responded to this comment, I don't have my package, and I still didn't get my refund.
If I don't get a refund today or my dress. The BBB is also going to hear about JJHOUSE and this shady delivery company UniUni (a place where everyone that answers the phone has a very heavy foreign accent and makes up stories about deliveries and phone calls they claim to have attempted)
JJ's House 回复2026-05-05
Dear valued customer
We feel so sorry to hear that you are unhappy with the shopping experience with us. And we apologize for the inconvenience caused by the delay in delivery.
Please be assured that we are in touch with the shipping company and waiting for their feedback on the investigation. We will contact you once we receive updated feedback from the shipping company. If the parcel is no longer needed after delivery, please feel free to contact us.
We appreciate your patience and understanding. Have a great day!
I ordered a dress in April and expected it by early May, but it hasn't even shipped yet. I checked timing, 9-11 days to make a dress, I understand that and calculated into my waiting time. The company claims to be in the UK and ship from there, but customer service said Singapore. Customer service is nonexistent – no email replies, and live chat is only for pre-sales, with long waits for a response. If I could, I'd give zero stars; I don't recommend them. The order now cancelled, no words.
Be aware there are 2 profiles for this company on Trustpilot...
JJ's House 回复2026-05-05
Thank you for taking the time to leave us a review and your suggestions.
Unfortunately, we were unable to locate your order information. We recommend contacting our customer service team if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
What you are doing is a scam. It is malicious to sell unwearable products and then refuse to take responsibility
What exactly do you mean by "check your email for further information"?
I have repeatedly stated that I ordered the standard Size 4, and I have the email records to prove it. Is "check the information" your only response to that?
The core issue here—which you are completely ignoring—is that I explicitly ordered a standard Size 4, yet you took it upon yourself to change it to a custom-made order based on the measurements I provided only for reference. I have even attached the past emails where I clearly stated twice: "I will order Size 4."
Despite this, you continue to claim that because it was "custom-made," you will only offer a 30% refund. You changed my order to full custom without my consent, and as a result, I received a garment so small it would only fit a child 2 or 3 years younger. It was completely unwearable for the graduation ceremony, causing me immense loss and distress.
Do you really believe you can escape responsibility for this disaster with a mere 30% refund?
The point of contention is your unauthorized change of my order and the resulting incorrect sizing. I am waiting for a sincere response that addresses these specific points, not another generic template reply.
JJ's House 回复2026-05-05
Thank you for your continued communication with us as we work together to address the concerns you have raised.
We would, however, like to respectfully clarify a key point of our discussion: the issue appears to relate to a change made to your order without prior confirmation, which may have affected the sizing outcome. Please understand that this is not intended to challenge your perspective, but rather to ensure we are both looking at the same details.
For further clarification, we kindly invite you to review the information sent to your email address. Should you have any additional questions or need further assistance, please don’t hesitate to reach out to us.
Thank you very much for your understanding and cooperation. We look forward to your reply.
JJ House charges a shipping fee yet does not deliver your package within the delivery date range. Contacted customer service and requested an address change due to the late delivery and did not receive a response. Will not order from JJ House in the future.
JJ's House 回复2026-05-05
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with our delivery time. But we double checked your order and noticed that some items in your order are made from scratch. Your order was shipped out on April 30th and delivered on May 4th. We believe you have already received your parcel.
We recommend contacting our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
We appreciate your understanding. Have a great day!
I ordered 6 dresses to try on, but only 2 dresses showed up at my house. JJ's House is not willing to refund the money that I paid to try on these dresses, even though I purchased additional insurance on the shipping. They insist they sent all 6 dresses... but I can't see how it would be possible for someone to steal 4 dresses. My best guess is that they sent my order to another buyer, and I received their (similar but much smaller) order. It is really frustrating to feel so cheated while also feeling that the company suspects ME of cheating them. The dresses I did receive were nice, although I didn't like either enough to buy. I did make another order (not received yet) before I realized they were not sending nor refunding the first.
JJ's House 回复2026-04-30
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced.
We have double checked with our warehouse and confirmed that all six dresses(weighing 5.561 kg) were shipped from the warehouse, so that's why our customer service suggests you bring the damaged packages to their local post office to apply for verification (as verification requests from us to the shipping company have been refused due to the successfully delivered orders).
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
3rd edit: After ignoring me for days. I finally warned them I was going to trading standards. They then replied and offered me a full refund. I have posted the return and they have assured me I will get a full refund. I can only hope
2nd Edit: JJ’ house replied to me yesterday offering me a 30% refund. I refused, as their terms and conditions state a full refund will be provided if manufacturers faults.
They then offered me a 50% refund. I again refused. They have now stopped replying.
I would warn everyone not to use this company. Their products are poor quality and their customer service is also extremely poor.
They do not follow their own terms and conditions.
Edit to reply: the measurements are not correct. Also you are ignoring me about the fact the dress is faulty. It has threads hanging causing the dress to fray and gather at the hem. I request a full refund as the item is not wearable.
Dress received for my daughter’s prom. The dress is faulty with hanging threads. Causing the hem to fray.
This was a custom size made dress. The measurements are not correct to what I ordered, the hips and waist is bigger. Making the dress unwearable as it slides down. I have sent a message to the company asking for a full refund. If they deal with my complaint promptly and I receive a full refund I will edit my review. ATM I am very disappointed. The dress cost £200
JJ's House 回复2026-04-30
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced.
We double-checked your dress and confirmed that the measurements have been made according to the ones you provided when placing the order. We have also provided the measuring pictures of your dress before the shipment.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
very very poor quality.. I ordered a wedding dress (was not expensive but the material was very cheap and smells bad) when I check the return process showed me they deduct almost £20 just to return the dress... very disappointed do not recommend it!!
JJ's House 回复2026-04-30
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with your refund. Please understand that, according to our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
We recommend contacting our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
The dresses are more narrow than they seem but what upset me was they claim you can try the dresses on before you buy them, or return them for a full refund within 14 days. This is false. They charge $20.00 for trying on and or returning within the 14 days. There’s nobody to talk to and no customer support. They are in Taiwan.
JJ's House 回复2026-04-28
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with your refund. Please understand that, according to our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
We appreciate your understanding. Have a great day!
Ignoring a customer for over a month after taking their money, even though a problem has occurred, is malicious behavior!
First of all, why did you ignore my inquiries for more than a month, even though I contacted you many times?
I paid a lot of money for this order.
Did you think that as long as you received the money, you could just run away when a problem occurred?
You only sent me an email after I posted a review here, which is far too dishonest.
And I clearly requested size 4 twice.
After you asked for my daughter’s three measurements, I trusted the information you gave me—that “size 4 might be a little big”—and therefore I requested size 4 when I placed the order.
Even though I told you we were in a hurry, you did not start making the dress for a long time after the order. That is why I wrote, “Haven’t you started making it yet? Size 4 is fine, so please make it quickly.”
I emailed you twice—once at the time of ordering and once in the final message—saying “size 4, please.”
Have you not checked that? The proof is clearly there.
Despite ordering size 4, you made the dress based on the three measurements without my permission.
Or perhaps your statement—after seeing the measurements—that “size 4 would be so big it might need alterations” was simply wrong, or maybe you confused me with someone else.
The dress I received is clearly sized for a child 2–3 years younger than her actual age.
This is what you wrote in your reply to my previous review:
↓
“If you are planning to order a standard size, we recommend you order size 4. Please note that some of the measurements of this size are bigger than your actual measurements. However, you can go to your local tailor and ask them to alter it for you.”
See? I only answered because you asked for the measurements.
And after seeing them, you clearly told me that “even size 4 would be big.”
You also clearly said that if I wanted a standard size, I should buy size 4.
That is why I requested size 4 twice—clearly and without any doubt.
You say you will resolve the issue promptly if there was a mistake?
Then what kind of “problem on my side” did you imagine that justified ignoring me for over a month?
JJ's House 回复2026-04-27
Dear Customer,
We have received your complaint about the same order for the third time.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
It takes forever to deliver. When it does, the box arrives damaged and missing a content. Customer service called me a lier because shipping company did not report a damage to the parcel.
JJ's House 回复2026-04-28
Thank you for taking the time to leave us a review and your suggestions.
Unfortunately, we were unable to locate your order information. We recommend contacting our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
Make sure you're keeping the item before ordering or you'll be out of pocket.
I paid for "white" shoes for my daughter, when they came they were dark ivory and completely unsuitable. When I returned them I received a refund for less than 70% of what I paid - not impressed.
I then image searched the shoes I bought to see if I could get white in them and they came up on Shein for a third of the price!!
Would definitely not recommend anyone to use this website!
JJ's House 回复2026-04-27
Thank you for taking the time to leave us a review and your suggestions.
We recommend contacting our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
After reading similar reviews, I am going to state facts before the company replies with anything that may be untrue.
I ordered two dresses on 12/03 - both in stock. It was not shipped until 29/03 (over two weeks later) and marked as delivered on 07/04 - nearly a month after ordering.
After seeing the delivered status and image of the delivered package, I checked and it was not there. I checked with neighbours and it was no where to be found. The parcel was left in an unsafe location (a broken bin in the front garden as per delivery image) and was not delivered into my possession. For an order exceeding £300, I would have expected a secure delivery method such as a signed-for service.
I had contacted them via their website explaining all of this on 09/04 (as their policy states to wait 48hrs incase the order arrives).
The responses I received were unhelpful, inconsistent and contradictory.
I was initially asked whether a neighbour or relative had accepted the parcel, despite there being no signature required and no relatives to have done so. I explained this to them and explained again, that I already checked with neighbours. They responded stating they are keeping in touch with the delivery company and "highly advised" to contact them to expedite the resolution of my issue.
I emailed back and explained that the package was left in an unsafe location as per the image, and I asked why this package was not sent "signed for" to be safely delivered into my possession. I also stated that as they are the seller, it is their responsibility to contact the courier to resolve this and raise any necessary claims, especially as I paid extra for shipping protection.
They then stated that I must contact Royal Mail and request a "statement of proof of lost" with them, which was already the first contradiction to their initial email. I was confused why responsibility was being shifted onto me.
I explained that this is the seller’s responsibility. As the sender, they hold the contract with the courier and are responsible for raising any investigation or claim. Under the Consumer Rights Act 2015, goods remain the seller’s responsibility until delivered into the customer’s possession. And how dissatisfied I was with the customer service and the fact I had not received an apology for this issue considering my event is coming up and I am now without a dress.
Despite this, they used the excuse that it is a practical limitation for them to contact the courier and continued to insist that I obtain confirmation from Royal Mail before they would take action. This contradicts both consumer law and their own shipping protection policy, which states they will reship items if they are lost or not received
They said that in order for them to process a full refund or file a claim on my behalf, they are required to obtain an official loss confirmation. Yet another contradiction as the entire email thread was confirmation that my package is lost as I had not received it. They said they needed a response from Royal Mail as evidence, which is exactly what the company should be liasing with the courier to obtain?
I then had to explain to them, that they hold the contract with Royal Mail and therefore have full authority to contact them directly to raise an investigation claim, and that I had given them all necessary information they needed to do so.
They yet again attempted to shift responsibility back to me by saying: "as we mentioned previously, we have not received any documentation from you regarding the situation with Royal Mail—whether that be a formal loss confirmation, investigation results, or even an email acknowledging the issue. Without this information, we are uncertain whether the shipping company will proceed with an investigation." which is clearly AI writing, and contradictory to the entire email chain as I had repeatedly explained my issue and the fact that they should be contacting Royal Mail for this required information they need.
They then said they would handle it and to contact them if I don't hear back by 22nd April. I message them 24th April to then be told that I must contact Royal Mail.
At no point was a resolution proactively offered. The shipping protection was not honoured. Instead, responsibility was repeatedly shifted onto me, requiring unnecessary time and effort to pursue something that should be handled by the seller.
As a result, I have had to escalate the matter through my payment provider.
Very disappointing experience, particularly given the value of the order and the lack of accountability in resolving a missing parcel.
JJ's House 回复2026-04-26
Thank you for taking the time to leave us a review.
We are sorry for the inconvenience caused. But as mentioned before that the courier company insisted that they had delivered your parcel successfully and also provided the proof of delivery.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
Stop this fraudulent behavior and remake it immediately.
You claim that "remakes are not possible for custom orders," but the facts suggest otherwise. I have clear evidence that you explicitly instructed me to "choose Size 4," stating it would be "slightly large and require minor adjustments." Based on your professional advice, I placed the order for Size 4 with a request to lengthen the hem.
However, the item I received was far from what was promised. It is too small even for a 4-year-old, let alone my 6-year-old daughter. The zipper won't even close. Furthermore, despite my order to lengthen the hem, the dress arrived shorter than knee-length.
I followed your specific sizing instructions, which turned out to be completely wrong. Selling a product that cannot be worn due to your own incorrect guidance and then refusing a remake is fraudulent behavior. My daughter was unable to wear this for her graduation ceremony, and I have paid a significant amount for a useless product.
I demand that you either remake the item correctly or provide a full refund immediately. Your lack of response is unprofessional and unacceptable.
The text below is the reply I received↓
「I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. We checked that you have ordered a custom-size dress and the dress has been made according to the measurements you offered, especially the dress length, we have also provided you the measuring pictures of your dress. In that case, we are afraid we cannot make you a new dress.」
JJ's House 回复2026-04-26
Dear Customer,
We have received your complaint about the one order again, and we're sorry for the inconvenience. Please rest assured that we are committed to resolving the issue promptly if we did make a mistake. But after rechecking with your emails, we noticed that our customer service has made such suggestions for you before you place your order:
"After checking your measurements with our dressmakers, we suggest you choose a custom size. Please choose the custom size first and then select the closest measurements when you place the order. We will make the dress strictly according to your measurements to ensure the dress fits you well.
If you are planning to order a standard size, we recommend you order size 4. Please note that some of the measurements of this size are bigger than your actual measurements. However, you can go to your local tailor and ask them to alter it for you. We hope this information helps."
As for the dress length, please note that the dress you ordered is a knee-length style and we have made the dress according to your measurements Hollow to waist=24 cm & Waist to hem =43 cm, which is in total in 67cm from hollow to hem and confirmed with your about that size several times before the order was started to be made.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
Before I placed my order, I received persistent, almost daily emails pushing me to buy. However, as soon as the item arrived and I requested a remake because the clothing was so incorrectly sized it’s unwearable, they went completely silent.
I ordered this outfit specifically for my child’s preschool graduation ceremony. It is so small that it’s impossible to wear, and they have completely ruined a special occasion. Despite this, they are trying to settle the matter with a measly 30% refund.
I have told them repeatedly that I don’t want a refund or a coupon—I just want the item remade correctly. Yet, they continue to ignore my messages. The support staff keeps making excuses to avoid responsibility, saying things like "We’ll email you within 24 hours" or "48 hours," or "This isn't the right department for inquiries." They have never once followed through on these promises.
This is a fraudulent group that sells unwearable clothes for a high price and then runs away from accountability. Everyone, please be extremely careful.
JJ's House 回复2026-04-23
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. We checked that you have ordered a custom-size dress and the dress has been made according to the measurements you offered, especially the dress length, we have also provided you the measuring pictures of your dress. In that case, we are afraid we cannot make you a new dress.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund
We appreciate your understanding. Have a great day!
Horrible quality, I wouldn't wear this outfit to a Halloween party let alone a formal event. I have tried for three days now to contact customer service, which appears to be an impossiblity. There was ZERO paperwork in the box. Just an ugly jumpsuit that smelled horrible. I have filed claim with PayPal.
JJ's House 回复2026-04-21
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. We checked that we only received one email from you after the order was delivered. Please rest assured that we are committed to resolving the issue promptly.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
I purchased a dress costing almost £200 for my daughter's prom.
It arriving stuffed in a small cardboard box. On further inspection, the fabric of the dress had caught in the zip of the bag and was damaged and there were several large pulls in the tule fabric. Finally the underlayer which is clearly visible was badly creased.
I have seen better quality dresses in a charity shop!
Unable to contact customer service, commenced and received a refund, but they have deducted the return postage charge. I have asked that this is also refunded as it is their fault the dress was faulty and packed poorly.
JJ's House 回复2026-04-19
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with your refund. Please understand that, according to our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
We appreciate your understanding. Have a great day!
I ordered a dress and was disappointed with the fit. It really didn't match the website pictures, where it was fitted on the model and "roomy" on me despite my measurements matching the size I ordered. Plus, the dress was partially transparent, which also I couldn't tell from the website pics. After requesting a refund and return, I got ~70% of my total payment back, not including tax/shipping. What? Since when do you not get the full price you paid for an item back? I'm not sure if maybe I'm misunderstanding, but the way the receipt showed it, it looks very sketchy. So disappointed. I was thinking about trying one or two other dresses after sending this one back but after that and reading other reviews online, I'll just look elsewhere.
JJ's House 回复2026-04-19
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with your refund. Please understand that, according to our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
We are sorry to hear that you are not satisfied with the items you received, we recommend contacting our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
We appreciate your understanding. Have a great day!
Pretty, BUT, there are no sizes on any dress tags, even though a size is listed on the clear bag.
ALSO, the ID numbers on the bag don’t match the ID numbers on the dresses.
Therefore, there is no way to confirm what dress size is actually in any given bag. Obviously when dresses are returned this is not being checked.
I have no clue what sizes I actually tried on since I ordered multiple at one time to try different styles and sizes.
This also makes the return and exchange process hellish because the dress and bag ID number’s don’t match.
I wanted a different color in a certain dress and can only hope that I ordered the correct size based on what was on the bag, not on the dress.
And, the dresses are long. (I’m 5’ 5.5”)
You will need to size up from standard American sizes.
PLEASE PUT A SIZE LABEL ON THE DRESSES!
JJ's House 回复2026-04-15
Thank you for taking the time to leave us a review and your suggestions.
We've confirmed that you successfully initiated the return on our website. You can proceed with the return by following the instructions outlined on our platform. We recommend that you contact our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
Arrived after the wedding I had to go to. So very disappointed after putting in the event date as they requested and don't even look at it seems the dress arrives after the wedding. I am so very upset. I received 5 different notifications that the dress was coming on the 2nd, then the 4th then the 6th and 7th and it never arrived on any of those dates. I recommend allowing 3 months to order your gowns from this company.
JJ's House 回复2026-04-13
Thank you for your update.
We apologize for the inconvenience caused by the delay. We have verified that you initiated a return for your order, and the return and refund process has been completed. If you encounter any further issues with your order or our services, we recommend contacting our customer service team.
We appreciate your understanding and sincerely apologize for any inconvenience caused.
AZAZIE
Missacc
STACEES
Club L London
Zapaka
Cider
Ever-Pretty
Ever-Pretty