Joyride Harness

Hi, Christopher, We can definitely get an exchange set up for you. You'll just need your order number (#970664) and this link: https://joyrideharness.loopreturns.com/#/ For your reference, we do have two size charts available on this page but if you have more questions on sizing, don't hesitate to ask: https://joyrideharness.com/pages/size-chart * Please just reply to this email with photos and a description of the damaged or defective harness.

Thank you for your kind words! We're so happy to hear that you love both the harness and leash. We hope they make every walk safer, more comfortable, and a lot more fun for you and your pup. Thank you for being part of the Joyride family! 🐾

Thank you for your review! We're glad to hear the harness is keeping your pup safe and secure in the car. Every dog is unique, and some body shapes can require a little extra adjustment to achieve the best fit. We appreciate your feedback and are happy to help with fit recommendations if needed. Thank you for choosing Joyride Harness for your dog's safety and adventures! 🐾💜

Thank you for being a loyal Joyride customer and for giving us another chance with your new pup. We're sorry to hear this harness hasn't been the same experience as the first two. Every dog is built a little differently, and factors such as fit, coat type, body shape, and pulling style can affect both comfort and performance. We'd love the opportunity to help troubleshoot the fit and see if an adjustment or different size might work better. If you'd prefer, we also make returns and exchanges quick and easy through our self-service portal: https://joyrideharness.loopreturns.com/#/. We appreciate your feedback and hope we can help find the best solution for you and your pup. 🐾

Thank you so much for your kind words and support! 💜 As a small business, reviews like yours truly mean the world to us. We're thrilled to hear that you're loving the quality of the newer harnesses, the comfort for your pup, and that it's helping make walks more enjoyable. We also appreciate your recognition of our customer service and shipping team—they work hard to create the best possible experience. Thank you for being part of the Joyride family and for trusting us with your dog's adventures. 🐾😊

Thank you so much for your continued support! We’re glad the exchange process was easy and that everything worked out smoothly. It means a lot to hear you’ll be back 🐾

Hi Heather, We’re really sorry to hear about your experience—that’s not the level of communication we aim to provide. We completely understand how frustrating it is not having clear updates, especially after multiple follow-ups. We’d like to help get this resolved for you as quickly as possible. If your order is no longer needed, you can request a quick and easy return or exchange here: https://joyrideharness.loopreturns.com/#/ You can also review our full return policy here if helpful: https://joyrideharness.com/pages/return-policy If you’d still like an update on your order, please feel free to reach out with your details and we’ll look into it right away for you. We truly appreciate your patience and your feedback—it helps us do better. — Sharon Joyride Harness 🐾

Thank you! A smooth ordering experience and the right fit are exactly what we aim for—so happy it worked out for your pup 🐾