Hi Roberto,
Thanks for taking the time to leave us a review. We deeply apologise for the delay in receiving your parts and appreciate your understanding.
As mentioned in my email, although the container was received at the ports on time, they have been experiencing rail delays and trucking shortages. Due to this inconvenience, I have placed an order for a complete box 3 which I can see is currently in transit to you.
I hope this solution is satisfactory. Please do not hesitate to reach out if you have any issues big or small.
I'm glad your family will be able to start enjoying their Jumpflex™ trampoline very soon.
Hi Lori,
Thanks for taking the time to leave us a review.
I have just sent through a separate email to see if there was anything I can help with. If you do come across any issues big or small, please dont hesitate to get in touch.
We are glad to hear your family is happy with their trampoline.
Hi Jorge,
Thank you for taking the time to leave us a review.
We do apologize for the inconvenience with out-of-stock parts. Unfortunately, we have been experiencing many shipping delays that are out of our control.
If you do come across any issues at all, please don't hesitate to get in touch.
Hi Mary,
Thank you for your feedback, we appreciate it!
We do apologize our directions were not clear to insert the basketball hoop. I will be sure to take this back to our quality and control team.
If you have any further issues or concerns with the order, please do hesitate to contact us at [email protected].
Warm regards,
Weslee
Jumpflex Trampolines
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TOBBI
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