Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Written by the business, not verified by us.Jumpflex Trampolines (jumpflex.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 30% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-12.
My trampoline didn’t get delivered for a week, nobody could give me any details, then it missed my daughter’s birthday as it was so late. Then they are asking me 15 % return fee and won’t even refund the extortionate £25 deliver charge 🤣 I wouldn’t recommend. Also takes them ages to respond to emails
Great customer service and great product! We bought the 14ft trampoline and fairly easy to assemble with my husband. Kids absolutely adore it and great for getting them outside.
Purchased the 10ft trampoline at around 2.30pm monday and it was on my doorstep before 10am the next morning! Have only just managed to assemble it due to the high winds we’ve experienced lately and stupidly not ordering the anchor pegs to hold it down! But wow…it’s fabulous quality and really sturdy! So pleased we spent a bit more and bought a decent one! All the parts were included, it was easy to assemble with the instructions and it came with the free basketball hoop that was advertised, which was an added bonus. Thank you Jumpflex :) boys haven’t got off it!
was missing #3box of 7 on delivery, fed-ex did a exception on delivery with #3 and said it had 2 many labels, what? called company and Wendy (I believe) was her name shipped another one with a different delivery service and it arrived in 2 days. other than that, it's great. 1 piece of damn good advice: Throw the instruction book in the trash and watch the video on YouTube.
The kids bent two of the poles playing fireman, I ordered the wrong parts but Jumplex had them collected and sent new ones out. They even processed a refund without me asking as the ones I needed were cheaper. The trampoline itself is very sturdy if used correctly. Well worth the money and fantastic after sales care.
Had an issue with our Jumpflex trampoline and these guys did a full top bar replacement. Really recommend these guys for your trampoline. We are on our second one they are so good.
We recently had an issue with a component that failed on our trampoline, and I couldn't be more impressed with how the company handled it. From the moment I contacted them, their customer service team was incredibly proactive in addressing the problem. The staff were genuinely friendly and helpful throughout the entire process, resulting in a stress-free experience. They quickly arranged for a replacement part, and had it shipped out to us without delay. Thanks to their efficient service, we were back to enjoying our trampoline in no time.
We are extremely happy with the 14ft Hero Trampoline. I was concerned it was too expensive but it was definitely worth the money. The quality is amazing and it looks great too. So easy to put together. Quick delivery. Can't fault anything with it so far! We have 2 very happy children!
We purchased a 10ft trampoline for our almost 3 year old as she loves them. It’s been fantastic! We bought during an offer, and the free delivery was also a nice surprise. It arrived quickly and efficiently. Easy to put together and very smart looking too. We’ve spent many mornings and evenings on it as a family, very happy customers. We’ve only had a few weeks so can’t speak of the long term quality, but so far so good!
Trampoline is probably a really good one but the whole process with Jumpflex is ridiculous! Ordered a 10ft with slide, few delivery issues. Once arrived I assembled in less than a hour. no ladders was with this order so I had to order again separately. Added the slide and my daughter tried to slide but slide is not steep enough so she ended up getting stuck at the top. The slide is completely useless. Box was damaged and looked like it has been used before me. Tried to send back as a refund and they will only refund 50%. Do not buy the slide!
It's taken me almost a year to get them to do anything about my trampoline which came August 2023. Last week after back and forth emails for a year and PayPal disputes (which PayPal sided with them despite all the evidence I had), they agreed to send a new trampoline after failing to send the parts to replace (which was most of the trampoline) but I said I wanted them to collect this crap and fully refund me, they agreed to that 8 days ago and now are ignoring my emails requesting an update. Save yourself a load of trouble and stay away from this company, don't give a crap once they have your money. Go buy a cheaper trampoline from Smiths, the one we had before from them was much better, wish we never got rid of it. The product rusts terribly too, I have photos of just under a year of being in garden, taking it apart to return was a ball ache, all rusted together like it was welded.
Ordered a jumpflex trampoline last year as they apparently sell spare parts, but good luck getting them! Due to storm damage in April, i needed spare parts. A lot of spare parts say out of stock, but even the ones they do show in stock they can't necessarily supply! Finally after 4 months, all the parts i needed showed in stock, so i ordered them. Some arrived but i was missing 3 fundamental parts. Chased, but ive just been told by the unapologetic Weslee that these are out of stock until hopefully mid-Sept! Happy to show items in stock, take the money, despatch part of the order, but no communication to say the remainder of the order is out of stock for another 6 weeks (hopefully!) until chased. Very disappointing and falsely advertised. Also when spare parts come, they are badly packaged in a grey plastic bag loosely poking out the end covered in clear tape. 4 months without a trampoline and still no prospect of this changing, wish I'd ordered another brand to start with. Bad service and communication!
Brillant and easy to put together. Needs two people to build We were done in an hour and 15 mins today My children are happy Was out of stock when ordered stated pre order for delivery 4th July but was delivered before on the 2nd July.
Appalling Customer Service I purchased a 10ft trampoline based off the 5* reviews I had seen - paying more than average for the trampoline but assuming i would get excellent customer service. The whole process has been a shambles. The trampoline was delivered with parts missing so couldn't build it ready for my daughter's birthday. I was then told the items were out of stock (why sell it in the first place). After several emails, they sent one of the missing parts (i needed 4). I sent emails that weren't responded to. Nobody seemed to know what was going on or following up with any customer issues. Eventually all the parts arrived and didn't fit! I gave up and asked for a refund which i also had to chase. Don't waste your time!
Received quickly after ordering. Assembled yesterday and fairly easyand straighforward especially with a few helpers. The quality is much better than the cheap trampoline it replaced and we are hoping it will last many years. It appears to be a good rubust design so no reason it shouldn't last well.
The trampoline was very easy to put together. The bolt free design is great. The one issue is getting the nets over the poles. They are just too tight to pull over the foam. However covering the foam in baby powder solves the problem and the nets glide on.
Good quality matt and springs. The net on the other hand, not so much. It was very difficult to attach and was incredibly tight. You could see the inevitability of a rip and tear coming. Sure enough, the zipper no longer works and the top part has almost ripped all the way through. The springs are also starting to pop off the frame. It’s a good trampoline but I would expect a bit better quality for as much as it costs.
I ordered a trampoline on 6/25/23. I was told it would ship two weeks ago. That’s a lie. When I finally bugged them enough to ship it we received several boxes but are missing Box 3 which essential to setting up the trampoline. I now have kids that are pestering me and a husband who is furious that he set up half of a trampoline in the yard. Customer service is not helpful and no one has been able to contact me on the missing box! If you want easy experience, go with some other company. I have called and emailed numerous times. Their support people are call center people located in India.
I ordered the 10ft trampoline and it arrived within 7 days. My wife and I put it together yesterday and the instructions were clear and easy to follow. I took us just under 2hrs to complete and we are very happy with it. It is well made and very sturdy and our daughter has been enjoying it already. We would highly recommend.
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