Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Written by the business, not verified by us.Jumpflex Trampolines (jumpflex.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 30% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-12.
Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Since installment we’ve had nothing but fun! It’s very sturdy. It’s definitely surviving our Oklahoma winds, rain, & ice storms.
Very efficient company. I got exactly what I ordered and paid for.
The trampoline arrived promptly and I was able to put it all together with my 3yo son while my husband was still away at work! (and this was the 14ft!). Kids (10 & 3) have absolutely loved bouncing on it and we wish we had got it sooner. We've only had it for a month so can't comment on the durability. Hoping it lasts many years!
This is a great trampoline once up and the kids love it. However getting the upright poles in the pockets in the top of the net is extremely frustrating. Even more so when you're trying to set up the projam basketball attachment. Once you've got the poles in the top pockets some small velcro straps are there to hold it in place, however all these and the pocket seems look like they're holding on for dear life and are ready to give at any moment. In fact two straps have already broken and one of the pockets is starting to split after only a day. The rest of the construction and assembly look good, but I've never cursed so much when assembling a kids item as I did assembling this!
Hi Gareth, thanks for taking the time to review your Jumpflex! That sounds really strange around the Projam assembly and straps. Please reach out to our customer support team at [email protected] and they will be able to help!
Fantastic customer support! I’m so happy that I purchased our trampoline through this company.
I bought this trampoline for my 1 year old and 4 year old son. I was very excited about it due the amazing reviews and the statements about how much they valued safety. Only to find out the complete opposite. While being in my backyard I noticed smoke rising from my 12 ft jumpflex trampoline. Once I got closer I noticed the poles were combusting and had even melted away the sleeves on the poles. The poles were smoking hot. I just thank God it didn’t burn my house down or harm my children. I sent the video of the combustion and also photos of the aftermath to jumpflex and nobody has contacted me. I was told “the manager” would be in contact with me due to the urgent matter but I haven’t heard anything back from anybody. I am very disappointed in the company and the brand. It’s obvious they don’t value safety for my children nor uphold their brand for quality.
Hi Kyara, thanks for working with us to try and understand why this is happening with your Jumpflex trampoline. We have had hundreds of thousands of trampolines go out to satisfied customers and have never had this issue. We believe it is due to the lights erected above your trampoline, which are amplifying the sun's rays. We appreciate you working to a resolution with us. Thanks again, the team at Jumpflex.
My wife and I purchased the 15ft JumpFlex for our 2 kids and we have had a blast spending time jumping as a family. The trampoline quality is top tier and the customer service has been fantastic. (While taking my trampoline poles down for winter I had a few bolts get stuck which I had to cut to remove. JumpFlex customer service helped me out and shipped replacement bolts the same day I emailed!!!!). I highly recommend the product for both the quality and support!
The trampoline came in good time, the boxes weren’t too big to handle and it was relatively easy to assemble.
Great trampoline. A bit hard to get the netting on over the posts, but once on it is a solid product. We had a wildlife issue with the netting and the company was more than generous with excellent customer support.
Very easy and hassle-free warranty claim. A quick email and the package with replacement items was on the way!
Excellent customer service! The zipper broke on the safety net and it was replaced quickly without any hassle.
We had a hole in the mat of our trampoline and the company replaced it extremely quickly within days of notifying them. My kids love love this trampoline!
My kids were so excited about the trampoline…. We just spread the parts out in the backyard. Two boxes contain trampoline parts and one is a queen size bed 😥 But the parts that arrived looked pretty good and customer service ordered the missing box for us 👍
Quick customer service. Great assistance with missing packages. Easy to follow instructions. Great quality and everything fit together well. All pieces fit together well and the trampoline feels lighter than others.
There was a small shipping issue as FedEx lost the first trampoline but Savuth from customer service straightened it all out and responded to me so quickly and was incredibly helpful in getting me a new one. We LOVE it! Thanks to Savuth and Jumpflex!
The quick turn around from the time I ordered the jumpflex and a few days later it delivered. My grandson is loving his trampoline. Thank you :)
Quick response and willingness to help resolve the issue.
Amazing warranty and customer service! They replaced our net! We also paid to replace one of the feet because we ran it over with the lawnmower but their sale price was excellent! We love our trampoline and so do all of our friends! Amazing quality!
Loving mine so far no issues wasn’t hard to put together just make sure to put net on poles before you do the springs make a world of difference
Great customer service, initially had an issue with some items not arriving as promised which was promptly taken care of! Great company to do business with.
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