Jumpzylla (jumpzylla.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
First off the trampoline is exceptionally well made, and very easy to put together. Now let’s fast-forward to the customer service…. I bought my trampoline last spring. By the middle of summer, the cover was already faded so I contacted jumpzlla and explained what was going on that I had only had the trampoline for a few months in the cover did not look a couple months old. It looked years old. Immediately sent me a new one. I didn’t put the new one on my trampoline till the following summer, this summer open the box so only half of a cover was in there. Contacted them again and they sent me a completely new cover. Didn’t give me the runaround just simply took care of my order. For that reason alone, I will order all of my trampolines from them. They are a wonderful business that loves their customers.
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Arpita · 1 review · Experienced 2026-05-15 ·
★★★★★
Bought it Again
We originally purchased a 14-foot Jumpzylla trampoline about two years ago, and it quickly became the neighborhood favorite. Our kids and so many of the neighborhood children have spent countless hours on it, and we’ve always felt it was a safe, well-built trampoline. After seeing kids come home with bruises from another trampoline, it reminded us how much we appreciated the design and quality of ours.
When our original trampoline was damaged in a storm, Jumpzylla’s customer service was incredibly helpful. They worked with us, stood behind their product, and made the replacement process seamless. We ultimately decided to upgrade to the 16-foot model so there would be even more room for all the kids to enjoy it.
We’re very happy with our experience and appreciate that Jumpzylla values both safety and customer satisfaction. It’s refreshing to see a company that truly supports its customers.
M
Michael · 1 review · Experienced 2026-07-24 ·
★★★★★
The trampoline is very fun
The trampoline is very fun. The only negatives are the ladder was hard to assemble and didn't really work. And the cover is already starting to tear
J
Jennifer Bixler · 3 reviews · Experienced 2026-07-01 ·
★★★★★
Meets expectations!
I chose this company because of their safety standards and they seemed to have a great reputation and actually care about their products and their customers. Assembly was much easier than expected although getting the safety net completed and attached to the poles was a little tricky and I was a little disappointed by the ground anchors that it came with. But over all I am very happy with this company and it's products!
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Tina Wesson · 1 review · Experienced 2026-07-21 ·
★★★★★
Great trampoline
The trampoline shipped and arrived very quickly. All parts were included. My husband spent less than an hour putting it together by himself. Seems to be made very well and has a really great bounce!
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Brooke · 1 review · Experienced 2026-07-22 ·
★★★★★
Great trampoline
Great trampoline! Spacious, comfortable, and sturdy! My children love it.
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Sarah de la Motte · 1 review · Experienced 2026-07-23 ·
★★★★★
We really like the trampoline
We really like the trampoline, but I was disappointed that the recommended distances needed for the trampoline sizes weren't exactly accurate. We ended up with a smaller trampoline that we could have gotten considering the space we have.
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Sarah W · 1 review · Experienced 2026-07-23 ·
★★★★★
We are very happy with this trampoline
We are very happy with this trampoline! Easy to put together and looks nice on our property. The quality has been excellent. Our kids are using it daily!
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Ashley Miller · 1 review · Experienced 2026-07-21 ·
★★★★★
Good safe fun!
The ordering was quick and easy. Shipping was extremely fast. Set up directions were easy to follow and accurate. It took the same amount of time as predicted. I love that my kids are safe while having fun.
The trampoline is clearly made of quality materials. It was pretty simple to put together and the kids have been loving it for several months now. You can see and feel the quality over other brands instantly.
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customer · 4 reviews · Experienced 2026-07-21 ·
★★★★★
The trampoline is very high quality
The trampoline is very high quality. It was easy to assemble - our 9-year-old helped, even with the springs. All the parts were there and the directions were clear. We did have one little bag of parts that wasn't mentioned in the instructions and we aren't sure what to do with it - but we haven't watched the instructional video yet, either. The mat definitely has a lot of spring to it.
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Haley · 2 reviews · Experienced 2026-06-21 ·
★★★★★
Our trampoline is awesome
Our trampoline is awesome! Both my kids love it. Aside from jumping we also have picnics and read stories on it.
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Sarah · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Great trampoline
Great trampoline! We love how sturdy and strong it is. It’s safe for my toddler and he has a blast on it!
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Erin S · 1 review · Experienced 2026-07-21 ·
★★★★★
My kid loves the trampoline and the 15…
My kid loves the trampoline and the 15 ft size is great. I do think the sides could have a better way of being put together and they do not look as think or held together as taught as they are in the photos
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Kelsey · 1 review · Experienced 2026-05-16 ·
★★★★★
We chose it for safety and easy assembly
We chose this trampoline because the net is on the inside, so there is no chance of our kids jumping on the springs and getting pinched/injured by them. We bought mainly for our 5 year old neurodivergent son, who doesn’t understand the safety risk of touching springs. He loves this trampoline so much, and he can get in and out and zip it by himself, which is great! This trampoline was also quite a bit easier to assemble than others, although the net poles were a bit challenging to get them to all fit on the top ring. Overall so worth it if you’re going to brave building and using a trampoline.
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Katie A · 1 review · Experienced 2026-07-21 ·
★★★★★
High quality and easy to assemble
High quality and easy to assemble. My kids love it!
Easy to order, arrived promptly. EXCELLENT Customer Service!!
Wonderful trampoline! The grandkids are having a blast jumping and perfecting their skills on it. The netting walls provide unsurpassed safety and provide worry free hours of fun!!
The exterior packaging was damaged from shipping. I contacted Jumpzilla customer service about condition upon arrival and they PROMPTLY emailed and returned call. They truly showed concern and emphasized their commitment to customer satisfaction.
The trampoline was easy for 2 people to assemble. Materials are very high quality and constructed perfectly. Despite the damaged packaging, all parts were present and in perfect condition.
Thank you Jumpzilla! We will definitely pass along our praise of this product and customer service.
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Heather · 2 reviews · Experienced 2026-05-08 ·
★★★★★
Product shipped promptly
Product shipped promptly, and was good quality
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Drew Hannon · 1 review · Experienced 2026-06-17 ·
★★★★★
I ordered straight from the website…
I ordered straight from the website because Amazon wouldn’t be able to deliver in time. The trampoline came right away and was easy to assemble- my husband did it with our 6 and 9 year olds. The kids love the trampoline and have been on it constantly since we got it! Thanks for the quality product!
Everything was great! The trampoline itself is very light, my 10 year old daughter was able to rotate it before we staked it down. Makes me a little nervous in the wind since that’s how we last our last trampoline. But so far so good!
