Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Written by the business, not verified by us.Garvee (garvee.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the general ordering process is quite straightforward and that customer service representatives can be very helpful when dealing with missing or damaged items successfully. Many individuals appreciate the prompt communication and efficient solutions provided by staff members when sorting out various product issues. However, some customers also noted experiencing frustrating delays and a severe lack of communication when trying to resolve product defects. Several people mentioned that getting proper assistance for replacement parts or refunds often took multiple weeks of repeated contact without achieving any real success.
Auto-generated from all reviews of this business. For reference only.Very disappointed with our purchase of a tractor attachment. It's not as described, not as advertised, and does not fit any of our implements. It's not fit for purpose. Customer service is non-existent, they are just ignoring us. Court action next. Steer well clear of this company.
I bought a piece of equipment from Garvee and never received it. After multiple attempts to resolve this with them, they insisted it was delivered and told me to file a police report. That response is completely unacceptable. They took my money, failed to get the item to me, and then washed their hands of the problem by pushing responsibility onto me and the police. No proper investigation, no replacement, no refund—just “it was delivered, go file a report.” This experience has left me with zero confidence in their shipping, tracking, or customer service. Do not buy from Garvee if you want any assurance that you’ll actually receive what you paid for, or that they’ll stand behind the order if something goes wrong.
Awful experience. I paid for their protection and am just trying to return an item. Everytime I call I have to wait 24/47 hours in between and on chat they say yes you’ll get a label next time you’re emailed back but then some person will reply through email and ONLY offer a replacement. Most awful experience I’ve ever had
We purchased a gazebo from them 2 months ago, and with a 3-week shipping time, we finally received it. Start-up was great until we realized the box containing the screws and hardware was missing. We contacted customer service, and after jumping through a ton of hoops to prove we purchased them from them, they finally acknowledged they had not shipped the parts and would have them sent out. I received another email that they had difficulty finding the parts in an offsite warehouse and that it would be another 5 to 6 weeks before they could have it sent out. I received another email after following up, and it stated that they could give me a reimbursement if I wanted to go to the hardware store and purchase everything myself. I contemplated that, until I realized the majority of the parts are speciality parts that only they manufacture! I just want to enjoy my gazebo with the little bit of summer we have left, but yet... here we are waiting under an open-frame gazebo just staring at the stars! I would not recommend purchasing from them.
I bought gazebo10x10 I had couple dent on the frame; I called the customer service, and I had an option to send it back or give me money back, since I had the Gazebo assembled. we worked something out, very happy with the outcome and the Gazebo looking great over the hot tub.
I purchased a planter from Garvee. While I did experience some problems with the original purchase, the Garvee team did provide some very helpful support. The product itself is excellent and very good value.
Horrible customer service, both my packages where destroyed, multiple missing pieces, all they offered to do was offer $20 for me to purchase missing pieces i needed to repair my orders, I ask for a partial refund and that definitely wasnt an option, emailed customer service multiple times and waited days for a reply...I would never recommend them to anyone to buy anything from that company ,id love to add photos of packages but can't seem to find a way to
BUYER BEWARE OF THIS COMPANYS NON-EXISTENT RETURN POLICY. THEY WILL COME UP WITH EVERY EXCUSE TO NOT RETURN YOUR PRODUCT. I purchased a $1,600 ice cream machine that was described as capable of making 1.68 gallons at a time and when I received it the MAX capacity was ONE gallon. Also described as making 6.3 gallons per hour which is also false when it takes 40 minutes to make the one gallon MAX I could make. I have been going back and forth with this company for two months to return this machine and they are coming up with every excuse in the book to not honor their policy. Now I am out $1,600 DOLLARS. Before making any large purchases beware they if you are not satisfied you WILL be stuck with it. That is if they even respond to you. I have been waiting a month now for a response.
Shocking customer service, we’ve been trying to return an item not fit for purpose. No response. You have to contact them first and await instructions for the return. They ignore you so you can’t take it further. We bought a compact tractor quick hitch which is not as expected and doesn’t work with our implements ….. Want to return but stuck with it. Looks like court action will be needed. Terrible experience……. Never again.
Excellent customer service Cabe thank you for the vanity set we love it 😍
Bought the Garvee 7000 BTU portable AC to cool a 3x4m room - it simply doesn’t work. Ran it on high, set to 16 degrees, for 30 minutes straight and the room barely dropped 5 degrees, then climbed straight back up within 10 minutes of switching off. Customer support has been a nightmare - constant delay tactics, shifting goalposts on what “proof” they need (temperature checks, videos, outlet readings), and when I finally met their own benchmark for a return, they tried to offer me £15 to keep a faulty £200 unit instead of a refund. Weeks of back and forth for something that should’ve been a simple faulty item return. Avoid unless you enjoy fighting for basic consumer rights.
Bought 4 jacking car dollies at over $300 and on had a broken safety locking latch that can’t be used unless a replacement piece is sent. I contacted customer service and they said a replacement piece would be sent. It’s been many weeks and I haven’t received anything and I still haven’t been able to move my car.
If I could give 0 stars I would. WORST experience ever and you can’t get in contact with anyone from customer support. We’ve been attempting to contact customer support for TWO weeks now. They’ve closed three of my tickets saying the issue was “solved” and it hasn’t NOT been. We got a bed that is missing a piece and haven’t been able to get anyone to help us. Would NOT ever recommend this company. They’re the worst.
Hello, We are truly sorry to hear you have had such an awful experience with your bed order and after-sales support, and we take your complaint extremely seriously. We will immediately assign a dedicated customer service specialist to check all your historical tickets and order details thoroughly. Our team will get in touch with you shortly to confirm the missing bed accessory and arrange a proper solution for you right away. Support Email: [email protected] Service Phone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST) Again, we sincerely apologize for the frustration and inconvenience caused to you. Best regards,
After trying to make a purchase on this site, my card was charged about 20 times for fraudulent things. My bank had to cclose the card. Do not trust this website.
Hello, We are truly alarmed and sorry to hear about the unauthorized repeated charges on your debit card after visiting our website, and we regret the hassle you faced having to cancel your bank card for security purposes. We guarantee that we will never disclose or leak any of our customers’ personal information or payment details under any circumstances. To fully investigate this abnormal transaction situation for you, please reach out to our official customer service email [email protected]. Kindly provide your order number, the transaction date, bank charge records and related screenshots. Our dedicated financial and technical team will immediately verify the relevant records, assist you in sorting out the transaction dispute and follow up with your bank if needed. We sincerely hope to clarify the whole incident and resolve your worries thoroughly. Best regards,
Lousy quality control , they don’t answer emails i finally called and i got some call center , they say they are going to solve my problem latches on door were put on upside down making them useless
Hello, We sincerely apologize for the poor quality control issue on your product where the door latches were installed upside down, rendering them unusable, as well as the frustrating experience of delayed email responses and unsatisfactory phone support you received. This is absolutely not the service and product quality we aim to deliver. We will assign a dedicated specialist to verify your order information promptly and provide a targeted solution to fix your latch issue. We hope to earn your forgiveness by properly resolving this matter for you. Best regards,
Inflatable kayak received with some confusing instructions, but after communication with customer service, I was able to fully inflate it. Kayak materials are very good looking and appear to be very sturdy. Company should update their instruction manual a bit, but otherwise, a good experience.
Hello, We are truly sorry to hear your inflatable kayak arrived missing essential inflation fittings and that your experience reaching our support team was incredibly frustrating, ruining your planned trip. This falls far below the service level we promise every customer, and we take your feedback very seriously. We will arrange a dedicated customer service specialist to immediately verify your order details and work out a proper remedy for you right away. We hope to get the chance to make this unpleasant situation right for you. Best regards,
My home gym was delivered to me with no weights so it was useless, I ended up speaking with Ms. Nadia from customer support and she made it happen. I received my weights and now I can use my home gym. She was so nice and she understood my frustration but she did everything she could to make me happy, she's the best thank u so much.
Hello, Thank you very much for your heartfelt five-star review and warm praise for Nadia. We are truly sorry that your home gym arrived incomplete without weight plates at first and brought you great trouble. We are overjoyed that Nadia listened patiently to your frustration and successfully arranged the supplementary shipment for you to get your equipment fully functional. Your recognition is the biggest motivation for our customer service team to keep improving. If you have any product consultation, after-sales maintenance or spare parts demands in the future, feel free to contact us anytime. Official support email: [email protected] Service hotline: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST) Wish you a pleasant workout experience with your home gym every day. Best regards,
So after weeks of emails to Garvee for a refund , I am finally going to receive my refund .
Poor support difficult to return merchandise
Hello, We are truly sorry to hear that you encountered obstacles with product returns and unsatisfactory customer service, which brought you a terrible shopping experience. We attach great importance to your feedback and will arrange a dedicated customer service specialist to verify your order information immediately and properly resolve your return request for you. Official support email: [email protected] We apologize once again for the inconvenience caused to you. Best regards,
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