Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Written by the business, not verified by us.
Is Garvee legit?
Garvee (garvee.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 61% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the general ordering process is quite straightforward and that customer service representatives can be very helpful when dealing with missing or damaged items successfully. Many individuals appreciate the prompt communication and efficient solutions provided by staff members when sorting out various product issues.
However, some customers also noted experiencing frustrating delays and a severe lack of communication when trying to resolve product defects. Several people mentioned that getting proper assistance for replacement parts or refunds often took multiple weeks of repeated contact without achieving any real success.
Auto-generated from all reviews of this business. For reference only.
I ordered a go cart and package was stolen from my porch. After the delivery kept delaying while i had took off work trying to be there when it arrived. Soon as i decided to go in to work late, the package arrived! I have been trying to contact customer service since Monday and still have not got a response!
Reply from Garvee2026-07-09
Hello,
We sincerely apologize that your go-kart package was stolen from your porch and you have not received any reply from our support team after reaching out since Monday. We totally understand how upsetting this experience is, especially you took time off work waiting for the delivery.
We will verify your order information immediately and assist you to sort out this issue as soon as possible.
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we are truly sorry for all the trouble this has brought you.
Best regards,
I ordered my grandson a tractor and trailer and got trailer and not tractor they keep telling me they are reviewing it. Fed ex lost package and Garvee is not put in a claim or nothing. Told them I want my money back or new one shipped out. Keep telling me that its been sent over to shipping experts. Its bs cause it was his bday present. Over 30 days now and I have nothing . Terrible costumer service. Fed ex admitted they lost it and said Garvee has to put claim in I cant. Do not order from them. Traxton Kaumo by his grandma Beth Brooks
Reply from Garvee2026-07-09
Hello,
We are truly sorry to hear the tractor intended as your grandson’s birthday gift went missing in transit with FedEx, leaving you only the trailer and no proper resolution after more than 30 days. We completely understand how upsetting and disappointing this experience has been, especially since it was meant for his special day.
We will immediately verify your full order records and push our team to resolve your matter as quickly as possible.
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we sincerely apologize for all the stress and letdown this has caused you and your grandson.
Best regards,
Im giving Garvee customer service 5 stars because they earned it. I was sent a mislabeled part, which rendered my greenhouse useless. Through their customer service i got straight forward answers and emails in a timely manner. Polite and helpful would be an understatement. They went above and beyond to make sure my issues were taken care of. I haven't been this impressed by any company's customer service like this before. It truly gives me a little bit of hope in humanity to know there are still companies out here doing what they say they will do. They've definitely earned my respect, and deserve every bit of praise for being a trustworthy company that is actually willing to provide a fantastic customer experience. Thanks again Garvee team. My family, and I, appreciate you all. Please continue providing the type of customer service I have experienced, because thats what we need in todays world. I will recommend your companies products to anyone because of the level of service is unmatched. Thanks again!!
Reply from Garvee2026-07-09
Hello,
We are absolutely overjoyed to read your wonderful five-star review, and we truly appreciate your heartfelt recognition of our customer service team.
We were sorry to hear you received a mislabeled part that made your greenhouse unable to use at first, yet we’re glad we could deliver clear, timely responses and fully resolve your issue for you. It means so much to us that our polite, proactive support managed to leave such a positive impression on you and your whole family.
Your kind words are the biggest motivation for our team to keep delivering reliable, sincere service to every customer. We will keep holding ourselves to this high standard, and we are incredibly grateful that you are willing to recommend Garvee to others.
If you need any help with your greenhouse or future purchases anytime, feel free to reach out:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Thank you again for your trust and valuable praise.
Best regards,
Poor quIlty product. The return process makes a DC Bureaucrat proud. Pics, same packing return. Copies of shipping receipts. After a week we got an email acknowledging receipt and assuming me the return would be processed. A month later I wrote asking where my refund was. I got another email assureing me the return was being processed and it appears all documentation is in order. Look for the refund in the next 2-10 days. I'm not holding my breath
NEVER NEVER NEVER NEVER BUY FROM GARVEE.
Reply from Garvee2026-07-09
Hello,
We sincerely apologize for the low-quality product and overly complicated return process that brought you tremendous frustration.
We will verify your order information immediately and push to resolve your refund issue as soon as possible.
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we are truly sorry for all the trouble this has caused you.
Best regards,
I ordered 3 shelving units. A few days later they sent me 3 more which I did not order. I was billed 331.82 for the 3 shelves. To make a long story short, customer service is only accessed through email. For weeks upon end they gave me the run around about returning the 3 shelves. I reported them to the Consumer Protection Agency. About a month later they said they would give me the 3 shipping labels. They sent only one. I asked for the other labels with different tracking numbers and I have not heard back from this girl, Olivia. They are trying to scam me again! I’m doing a follow up to the Pa and federal CPA. Do not buy anything from this company….they will rip you off. Check the other complaints. BTW I ordered in March and it’s now July 2026
Reply from Garvee2026-07-09
Hello,
We sincerely apologize for the long and frustrating follow-up experience you’ve had over the extra unordered shelving units, and we regret the confusion around your return shipping labels that upset you greatly.
We would like to clarify that the extra three shelves were generated from your duplicate order placement by mistake, and there is no way for our system to add items or charge fees to customers without active orders placed by yourselves. We have prepared three separate free return shipping labels for you and will reissue all complete labels to you immediately after verifying your order details.
If you need immediate assistance, please contact our official support channel:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
If you have a warranty issue with Garvee, be prepared to spend weeks trading emails with an AI chatbot that is very concerned about your feelings, but doesn't give a damn that you paid $300 for a window AC that stopped working after 2 weeks. They strung me along until my return window with Amazon closed and now want to give me $65 to go away. Beyond frustrating. I'll never buy another Garvee product in my life.
Update: So, a human finally emailed me. I tried the troubleshooting they recommended and responded that it didn't solve the issue. Radio silence for 6 days now. I'm at my wits end with this company.
Reply from Garvee2026-07-09
Hello,
We sincerely apologize for the terrible experience you’ve had with your faulty window air conditioner and the lack of effective support you received over weeks of communication. We fully understand how upsetting it is that your unit failed after just two weeks of use, and we regret that our support failed to provide a proper solution before your Amazon return window closed.
We will immediately pull up your full order information and review your entire case to find a proper resolution for you.
You can reach our official support channel for further assistance:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we offer our deepest apologies for all the frustration this has caused you.
Best regards,
Have to say I rarely rate some company with a 1 star. But I have to for this one, as it is impossible to cancel an order if you place the order by mistake, because their customer service gets back to you within 48 business hours…. Terrible service. Stay away from this company folks stay away to save yourself some energy and even money.
Reply from Garvee2026-07-09
Hello,
We sincerely apologize for the disappointing experience you encountered when trying to cancel your mistakenly placed order, and we fully understand how frustrating the long 48-business-hour waiting time for support replies made you.
We will retrieve and verify your order information right away and assist you to resolve this matter as soon as possible.
You may contact us for further help via:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we are truly sorry for all the trouble this has brought you.
Best regards,
DO NOT ORDER!!! Horrible customer service, the people that answer the phone can’t help you, they only forward your complaint to the support team. They claim you’ll get an email in 24-48 which is a lie. It takes two weeks!! I ordered on 6/8. 6/22 when my order was due I called because my tracking I do had changed back to “inventory selected”. Apparently they thought I had put a P.O. Box down when in fact I had not. My address is confusing but did they ever attempt to contact me about it? No! They just kept my money and my order. I have since emailed 3 times and called two more times trying to get a refund to just get “I’kk expedite this to the support team” well great, that’s another two week wait I guess. When I tried to talk to the agent they placated me and said have a nice day bye bye and hung up. Reporting to the BBB.
Reply from Garvee2026-07-09
Hello,
We are truly sorry to hear about your extremely frustrating experience with your order placed June 8th and the long delays you’ve faced seeking support and a resolution. It is never our intention to leave customers waiting without clear communication, and we deeply regret the lack of timely follow-up and the unhelpful phone interaction you described.
Our team will immediately pull your order records to fully investigate every detail of your situation, including the address confusion, tracking status changes, and all your previous calls and emails.
We value every customer’s trust and sincerely apologize for falling far short of the service standard we promise.
Best regards,
Great customer service. fast replies, great communication, very accommodating, great resolution.
Reply from Garvee2026-07-07
Hello,
Thank you very much for your wonderful compliment about our customer service. We are delighted that we could respond quickly, communicate smoothly and offer you a satisfying solution to your issue.
We always strive to deliver thoughtful and flexible support for every customer. If you need any help with Garvee products in the future, feel free to reach out to us:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
we ordered an ice maker and the wrong one was delivered. It's been over 3 weeks now and there is no one in customer service you can talk too. They only respond by email once a day and its takes at least a day to respond. I can't rate the ice maker , only the service and that has been horrible.
Reply from Garvee2026-07-07
Hello,
We sincerely apologize for sending you the wrong ice maker model and the extremely slow, inconvenient email-only support experience that has left you waiting for over a week. We fully understand how upsetting this whole situation is.
We will verify your order details and resolve the mix-up for you as soon as we receive more information from you. Please send your order number to our official support email [email protected] so we can prioritize your case.
You can reach our support team via:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we are truly sorry for all the trouble caused.
Best regards,
Garvee is the worst company I have ever done business with i am two week trying to get a part that was missing from the order so I am trying to send it back and they want me to pay for the return customer service named jasmine. Is a joke GARVEE RESPONDED AND WANT ME TO LAY OUT ALL THE PARTS, I HAVE ALREADY PACKED EVERYTHING BACK IN THE BOX FOR SHIPMENT. I ENCLOSED THE PARTS DIAGRAM WITH THE MISSING PART CIRCLED, THAT SHOULD BE SUFFICIENT. WHY THE ARE STONEWALLING THIS , I DO NOT KOW, THIS COMPANY JUST DOES NOT COOPERATE WITH THE CUSYOMER AT ALL. JUST SEND ME MY RETURN SHIPPING LABLE
.
Reply from Garvee2026-07-07
Hello,
We are truly sorry for the terrible experience you’ve endured while requesting your missing replacement part, and we sincerely apologize for the improper guidance you received from Jasmine. It was completely our mistake to inform you that you would need to cover return shipping fees for an order with missing parts, which brought you unnecessary frustration and extra trouble.
For orders missing factory components, return shipping fees should never be charged to customers. Please kindly wait a moment, we will review your full case and arrange relevant staff to handle your issue properly and get back to you shortly.
If you need further help, feel free to contact us anytime:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we offer our deepest apologies for all the inconvenience caused.
Best regards,
The product is good. My son loved it. But it broken quickly and I contacted to the customer service. They responded quickly and sent the part to us, but the USPS messed up with it. I have been waiting for the delivery for almost a month.
Reply from Garvee2026-07-07
Hello,
We are truly sorry to hear your kid’s item broke shortly after use, and that you suffered a nearly one-month-long wait due to USPS delivery issues even after we promptly shipped the replacement part for you.
We fully understand how upsetting this whole experience has been.
We will assign a dedicated support specialist to look into your order and logistics situation thoroughly as soon as possible to sort out a proper solution for you.
If you wish to get further assistance, please reach out to our official support channel:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we apologize sincerely for all the inconvenience brought to you.
Best regards,
Khalil helped me with the issue, and even sent an instructional video to assist in solving the problem.
Reply from Garvee2026-07-03
Hello,
Thank you so much for your lovely feedback about Khalil. We’re thrilled to hear he efficiently resolved your issue and provided a helpful instructional video to guide you through the solution.
We always train our support team to deliver thoughtful, practical assistance to every customer, and it warms our hearts to know Khalil’s service exceeded your expectations.
If you need further help with any Garvee products later, feel free to contact us anytime:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
Cade did a great job taking care to make sure I received the replacement part.
Reply from Garvee2026-07-07
Hello,
Thank you so much for your kind words about Cade. We’re delighted to hear he took great care of your order and ensured you received your replacement part smoothly.
We take pride in our support team’s attentive service, and we will pass your positive feedback along to Cade.
Should you need assistance with any Garvee products later, you can reach us anytime:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
Great customer service, they were available to help me, and they were willing to help me with my issue. Lucy from support was great, and always in comunication wth me, truly appreciate this gesture from her, thank you very much :)
Reply from Garvee2026-07-07
Hello,
Thank you so much for your lovely feedback about Lucy, We are thrilled to hear she stayed in constant communication and wholeheartedly assisted you to resolve your issue. We will definitely share your kind praise with Lucy as recognition of her hard work.
We aim to provide responsive and thoughtful support to every customer. If you need further help with any Garvee products later, please feel free to contact us:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
I bought a Garvee upright air conditioner 6/10/26 then-seen reviews & canceled order within 1hr 26mins. Acct dn show shipped then-Rec'd an auto email same time-already shipped-sent email #2-That a store of their size cn have sent item in that time LOL. 6/11 Rec'd email very professional trying to intercept but if gets thru refuse delivery 6/13 rec'd email stating did intercept & please notify them when rec'd back at Garvee store so they can process refund request. 6/15/26 advised Garvee FedEx returned unit 6/18 Garvee advsd rec'd & have submitted refund req will take 3-7 busn days. 6/29 I advised dn rec refund. 7/1 Garvee advised submited request (again) & is underway please wait longer. 7/1 rec'd text refund has been sent. 7/2 I rec'd refund. 22 days total. Can't tt a person only email, even thou they can text you!! But from what I have seen I was blessed to rec my refund!! Do not go direct to Garvee. Update: 7/6 Rec reply. The rep-Nadia went into great detail how their business operates, which I appreciated! She indicated wants change on handling refunds. I agreed w/her but feel review is accurate.
Reply from Garvee2026-07-07
Hello,
We sincerely apologize for the lengthy 22-day refund process and the frustrating experience this order cancellation brought you. It is disappointing to know you spent so much time waiting for your funds after returning the air conditioner unit.
All refund requests must go through our formal finance review and approval workflow, which creates unavoidable waiting periods for customers. We fully understand your dissatisfaction with the delayed refund and the lack of direct phone support during your follow-ups, and we are working to optimize our internal finance processing speed to cut down such waiting times for future orders.
We are glad to confirm you finally received your refund in full as promised. If you encounter any order or refund issues with Garvee products later, you can reach our official support channel for assistance:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we offer our deepest apologies for all the inconvenience caused.
Best regards,
reclining chair was easy to assemble, arrived 2 days early too. Had a slight issue and contacted them receiving a response very quicky. I actually solved that issue myself but informed them of another one. Again a quick response, sent pictures as requested and they offered a credit which I received almost immediately. GREAT CUSTOMER SERVICE
Reply from Garvee2026-07-02
Hello,
Thank you sincerely for your glowing review. We’re thrilled to hear your reclining chair arrived ahead of schedule and was simple to put together. It makes us happy that our team responded to your concerns promptly and smoothly arranged your credit compensation.
We always strive to deliver fast, thoughtful support for every customer. Feel free to contact us if you need help with any Garvee items later.
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
We paid over $800 for this slushie machine last year, and it has been one of the worst purchases we've made for our business.
The machine has never worked reliably from the beginning. Instead of providing real customer support, the company sent us a strange troubleshooting video and expected us to repair the machine ourselves. We bought a machine expecting it to work—not to become technicians and figure out how to fix it.
Because we couldn't get meaningful help, the machine sat in our living room for months until we finally found someone willing to repair it at our own expense. It worked for a short time, then one side stopped working. After getting that fixed, the other side failed. It has been one problem after another.
This machine has cost us far more than the purchase price. We've lost sales at events, wasted product when the machine stopped working, and spent time and money hauling this heavy machine back and forth for repairs.
Customer service has been extremely disappointing. Getting help has been difficult, and after reaching out again, we still haven't received the follow-up we were promised.
I would not recommend this machine or this company to anyone looking for reliable equipment for their business.
Reply from Garvee2026-07-07
Hello,
We are truly sorry to hear your expensive commercial slushie machine has brought constant malfunctions and heavy losses to your business, and we deeply regret that our after-sales support failed to deliver effective, timely help when you were in urgent need.
We will immediately retrieve and fully review your original support ticket to sort out a proper, targeted solution for you.
Again, we sincerely apologize for all the financial losses, time waste and frustration this unreliable machine has caused your business.
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Best regards,
I had ordered a desk off Amazon and 3 pieces broke within just a few days of having it. I have been trying to get them to send me those pieces (was told by 1 rep that they would be sending me the pieces out) but now for a week and they keep telling me that they will send a notification to their support team and they would get back to me. Well as of today, I have received no communication back from them. So far, I am very disappointed in their customer service dept.
Reply from Garvee2026-07-07
Hello,
We sincerely apologize for the broken desk parts and the lack of follow-up updates you’ve waited on for a whole week after we promised replacement pieces. We fully understand your disappointment with our customer service.
We will look into your order ticket records right away and push our support team to resolve your issue as soon as possible.
You can reach us for further assistance via:
Support Email: [email protected]
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we are truly sorry for all the trouble this has brought you.
Best regards,
Close to $400 for a drifting go cart for a Christmas present. My son finally gets it outside (we live in Maine) and rode it maybe 4 times and now it won’t charge or turn on. Going back and forth with support and it’s still sitting collecting dust! We have a very disappointed child and 2 frustrated parents!
Reply from Garvee2026-07-07
Hello,
We are truly sorry to hear your son’s nearly $400 drifting go-kart stopped charging and powering on after only a few short rides, ruining the Christmas gift experience for your whole family. It breaks our hearts to know your child is disappointed and you’ve been stuck going back and forth with support while the vehicle sits unused.
We will assign a dedicated specialist to immediately pull up your order information, fully investigate this charging failure issue and work out a proper resolution for you.
Our team will prioritize your case and follow up with you promptly.
Service Phone: +1 888 891 2855 (Mon-Fri, 9:00 AM - 5:00 PM PST)
Again, we sincerely apologize for all the frustration this defective product has caused you and your family.
Best regards,
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